HelloFresh FAQs Herbs

FAQs

HelloFresh Subscriptions

Arrow_Slider Are you a subscription service?
Yes, we run a flexible subscription service where you can change or amend your order if you want to take a break... just let us know by the 11:59PM EST on Wednesday before the following week's delivery so we can let our fresh suppliers know.
Arrow_Slider Is there a minimum subscription length?
Nope, there is no minimum length for HelloFresh subscriptions.
Arrow_Slider How do I cancel my subscription?
Cancelling your subscription is easy. You just need to go to login to your account and follow these steps:
  • 1. Click My Subscriptions.
  • 2. Then, click the edit icon on the right of My Box Details (dark grey pencil).
  • 3. Click Cancel my subscription in the bottom left corner.
  • 4. Follow the steps, and once you complete the process, you will receive an email confirming your cancellation was successful.
  • *Please note that cancellations must be done by Wednesday at 11:59pm the week prior to your next delivery, in order to not receive a box the following week.*
Arrow_Slider Can I put my subscription on pause?
Definitely. If you're travelling or would like to hold your subscription for any reason, simply log into your account and manage your subscription right there. Or email us at hello@hellofresh.com and we will take care of it for you! Just make sure that you make these changes by 11:59PM EST on Wednesday before the following week's delivery.
Arrow_Slider How much will I be charged each week?
3 Classic Meal Box for Two - $69 3 Classic Meal Box for Four - $129 3 Vegetarian Meal Box for Two - $59 3 Vegetarian Meal Box for Four - $109
Arrow_Slider When will I be charged?
Once you sign up for your first HelloFresh box you will be charged right away. For all subsequent deliveries you will be charged the Thursday before your next delivery. Please allow a few days for the charge to show on your account.

Our Plans

Arrow_Slider Can I choose my meals?
Yes! If you sign up for our Classic box subscription, you can choose 3 out of 5 recipes each week. You can make your meal choice after you go through the sign up process! This way you know what you'll be cooking and can plan ahead for your other meals! Unfortunately, we cannot yet offer choice for our Vegetarian subscription. But we are working on it! You can choose the meals you get by logging on to your account page and clicking on the "Meal Choice" tab and you will see the 5 options for this upcoming week. If you like the 3 highlighted, nothing more needs to be done. If you'd like to switch one meal for another, uncheck the meal, and then select whichever you'd prefer. The changes will save automatically.
Arrow_Slider Do your offer vegetarian plans?
Yes! We offer a vegetarian HelloFresh box which includes 3 tasty vegetarian meals per week.
Arrow_Slider Do you offer plans for people with special dietary requirements?
While we don't offer specific dietary plans, because our ingredients are delivered to you in separate packets, if you have any specific dislikes you can simply omit or replace these ingredients from a recipe. You can learn more about the ingredients we use in the Our Suppliers section.
Arrow_Slider Do you offer plans for singles?
Our entry level subscription feeds 2 people. We have many single-person households as customers who chose the 3-meal plan for 2 people, and gain eternal popularity with their friends or have amazing leftovers for lunch!

e-Giftcards

Arrow_Slider How to purchase an e-Giftcard?
Start by clicking Our Boxes at the top of the page. Then, choose whether you’d like to purchase an e-Giftcard for our Classic Box or Veggie Box. From there, just follow the prompts and click Checkout!
Arrow_Slider What zip code should I enter before I Add to Cart?
The zip code entered after you choose whether you’d like a Classic Box or Veggie Box e-Giftcard, should be for the person you’ll be giving the gift to. We just want to confirm that we ship to their area!
Arrow_Slider Why am I asked to enter a shipping address?
We want to make sure that the person receiving the gift card is in our delivery area. We'd hate for you to buy a gift for someone you love, just to find out they can't receive a box!
Arrow_Slider Can I purchase more than one?
Absolutely! In order to get more than one card at a time, start by clicking Our Boxes at the top of the page. Then, choose whether you’d like to purchase an e-Giftcard for our Classic Box or Veggie Box. The next page will ask you for a zip code (which will be for the person (s) you are sending the e-Giftcard to), click Next and then Click Add to Cart. Once you are in My Shopping Cart, click Back (in the bottom left corner) to add another e-Giftcard. You can do this as many times as you’d like. Once you get to the final Checkout page, please enter the shipping address of one of the recipients (as of right now, we only need to confirm one address). Entering a shipping address is only to confirm that we ship to their area. We will not send anything to that person.
Arrow_Slider When will I get my e-card?
You will receive an email with your e-Giftcard code within 3-5 business days, after Checkout.
Arrow_Slider Am I signing up for something when purchasing a giftcard(s)?
You are not signing up for an account when purchasing an e-Giftcard. We only ask for shipping information to confirm that we ship to your recipient’s location. Once you finish Checkout, you will receive an e-Giftcard within 3-5 business days.
Arrow_Slider I received an e-Giftcard, now what?
Please follow these simple steps to sign up for an account with HelloFresh:

- Start at our homepage and click Get Started Now (you can always get to the Homepage by clicking the HelloFresh logo in the top left corner).

- Choose whether you'd like to receive a Classic Box or Veggie Box (your e-Giftcard will specify which box to choose).

- On the next page, choose whether you'd like a 2 plate or 4 plate (portion size), enter your zip code and click Next. Then choose your first delivery date. Click Add to Cart.

- While in My Shopping Cart, confirm you order. Then, enter your e-Giftcard code where it says Coupon and click OK. Once the e-Giftcard is applied, the price will come down to $1 (which is an activation fee to create an account). Click Continue.

- Finally, fill out all of your email info, shipping details, credit card information and, if you hadn't entered it in My Shopping Cart, enter your e-Giftcard code, (Coupon is located on the right side of the page between subtotal and taxes). Once you've entered all the necessary information, click Checkout and you're set!

*Just want the one gifted box? No problem! After you complete Checkout, email the Friendly Freshers at hello@hellofresh.com and we will take care of that for you.

Delivery

Arrow_Slider Where do you deliver?
We currently deliver from Maine to Miami, and west over to Chicago. To find out if you live in our delivery zone, go to the "Subscribe to HelloFresh" section on our website, pick the subscription you're interested in by clicking "Add to Cart", and enter your ZIP code into the ZIP code validator tool. Or you can also take a look at the delivery area map.
Arrow_Slider When do you deliver?
Orders made before Wednesday at 11:59PM EST will be delivered the following week. We deliver on Wednesdays, and deliveries are made throughout the day, generally by 8 PM. Please note that certain delivery areas may have extended transit time, so it is possible that the boxes will deliver past 8pm.
Arrow_Slider What if I am not at home to accept the delivery?
You should make sure to give us specific instructions in your delivery instructions on what to do if you aren't at home at the time of delivery - such as leaving the box with your doorman or on your doorstep, or to take it to your helpful neighbor.

If you live in a suburban or rural area, FedEx/Periship (our shipping partners) will happily leave your HelloFresh box on your doorstep. If you live in a city, however, Fedex/Periship may not leave the package if they do not think it is safe to do so. We suggest one of the following solutions:

- Provide the address of a helpful neighbor that will be home during the delivery window and can accept your package for you.

- Have the box delivered to your work place.

- Have the box delivered to a nearby FedEx Pickup location (just make sure they accept Ground Shipping), and in the delivery instructions just write, "FedEx Office".

Arrow_Slider How does the food stay fresh in transit?
Given that ensuring fresh deliveries to you each week is a critical part of what we offer, we spared no expense when it came time to decide on shipping! So don't worry about your groceries – they will stay fresh and cool thanks to our specialty packaging, even in the summer. We know that many of our customers are in fact not present when we deliver their food, so we made sure there would be no need to rush home to accept it - your box will wait patiently for you!
Arrow_Slider How much does delivery cost?
It’s free, silly! You subscribe and delivery is on us!

Miscellaneous

Arrow_Slider Will my groceries stay fresh for the week?
Your groceries will stay fresh for the duration of the week. Our recipes are created using ingredients that stay fresh long enough for you to enjoy them in the week you have received them. If we include ingredients that need to be used sooner rather than later (such as fish) we suggest that you prepare them at the beginning of the week.
Arrow_Slider Where do you get your recipes?
HelloFresh works closely on recipe development with the Michelin star restaurant, Aquavit, and has a team of in-house chefs who graduated from the Institute of Culinary Education and worked at restaurants including Momofuku and Eleven Madison Park, to name a few!
Arrow_Slider Why is HelloFresh a healthy option?
Cooking with fresh ingredients helps you stay healthy and beats any type of convenience food, frozen food or fast food. By preparing your meals with fresh ingredients you ensure that important nutrients aren't lost. In addition, we curate our recipes to ensure a healthy diet. Since our chefs and nutritionists create and select recipes on a weekly basis, they are able to ensure that your diet is balanced and provides all the nutrients you need for a healthy lifestyle.
Arrow_Slider How many calories do your meals have?
Roughly speaking our meals contain anywhere from 400-700 calories each.
Arrow_Slider Which ingredients do you assume I have at home?
All you need to have available at home is salt, pepper, a good cooking oil, and butter. We'll give you the rest!