Are you a subscription service?
Yes, we run a flexible subscription service where you can change or amend your order if you want to take a break... just let us know by the 11:59PM EST on Wednesday before the following week's delivery so we can let our fresh suppliers know.
Is there a minimum subscription length?
Nope, there is no minimum length for HelloFresh subscriptions.
How do I cancel my subscription?
Simply email us at firstname.lastname@example.org and we'll take care of it, no questions asked (although we always love getting feedback!). Note that you must cancel by Wednesday at 11:59PM EST the week before your next delivery.
Can I put my subscription on pause?
Definitely. If you're travelling or would like to hold your subscription for any reason, simply log into your account and manage your subscription right there. Or email us at email@example.com and we will take care of it for you! Just make sure that you make these changes by 11:59PM EST on Wednesday before the following week's delivery.
How much will I be charged each week?
3 Classic Meal Box for Two - $69 3 Classic Meal Box for Four - $129 3 Vegetarian Meal Box for Two - $59 3 Vegetarian Meal Box for Four - $109
When will I be charged?
Once you sign up for your first HelloFresh box you will be charged right away. For all subsequent deliveries you will be charged the Thursday before your next delivery. Please allow a few days for the charge to show on your account.
Can I choose my meals?
Yes! If you sign up for our Classic box subscription, you can choose 3 out of 5 recipes each week. You can make your meal choice after you go through the sign up process! This way you know what you'll be cooking and can plan ahead for your other meals! Unfortunately, we cannot yet offer choice for our Vegetarian subscription. But we are working on it! You can choose the meals you get by logging on to your account page and clicking on the "Meal Choice" tab and you will see the 5 options for this upcoming week. If you like the 3 highlighted, nothing more needs to be done. If you'd like to switch one meal for another, uncheck the meal, and then select whichever you'd prefer. The changes will save automatically.
Do your offer vegetarian plans?
Yes! We offer a vegetarian HelloFresh box which includes 3 tasty vegetarian meals per week.
Do you offer plans for people with special dietary requirements?
While we don't offer specific dietary plans, because our ingredients are delivered to you in separate packets, if you have any specific dislikes you can simply omit or replace these ingredients from a recipe. You can learn more about the ingredients we use in the Our Suppliers section.
Do you offer plans for singles?
Our entry level subscription feeds 2 people. We have many single-person households as customers who chose the 3-meal plan for 2 people, and gain eternal popularity with their friends or have amazing leftovers for lunch!
Where do you deliver?
We currently deliver from Maine to Miami, and west over to Chicago. To find out if you live in our delivery zone, go to the "Subscribe to HelloFresh" section on our website, pick the subscription you're interested in by clicking "Add to Cart", and enter your ZIP code into the ZIP code validator tool. Or you can also take a look at the delivery area map.
When do you deliver?
Orders made before Wednesday at 11:59PM EST will be delivered the following week. We deliver on Wednesdays, and deliveries are made throughout the day, generally by 8 PM. Please note that certain delivery areas may have extended transit time, so it is possible that the boxes will deliver past 8pm.
What if I am not at home to accept the delivery?
You should make sure to give us specific instructions on your account page on what to do if you aren't at home at the time of delivery - such as leaving the box with your doorman or on your doorstep, or to take it to your helpful neighbor. If you live outside New York City, FedEx/Periship (our shipping partners) will happily leave your HelloFresh box on your doorstep. If you live in New York City, however, Fedex/Periship will not leave your HelloFresh delivery without someone signing for it (even if you authorize it). So we suggest one of the following solutions: - If you have a doorman, he or she can sign for it. - Provide the address of a helpful neighbor that will be home during the delivery window and can accept your package for you. - Arrange to have your box shipping to your nearest FedEx location, which you must arrange that with the location directly. - Have the box delivered to your office, then just take it home with you at the end of the day.
How does the food stay fresh in transit?
Given that ensuring fresh deliveries to you each week is a critical part of what we offer, we spared no expense when it came time to decide on shipping! So don't worry about your groceries – they will stay fresh and cool thanks to our specialty packaging, even in the summer. We know that many of our customers are in fact not present when we deliver their food, so we made sure there would be no need to rush home to accept it - your box will wait patiently for you!
How much does delivery cost?
It’s free, silly! You subscribe and delivery is on us!
Will my groceries stay fresh for the week?
Your groceries will stay fresh for the duration of the week. Our recipes are created using ingredients that stay fresh long enough for you to enjoy them in the week you have received them. If we include ingredients that need to be used sooner rather than later (such as fish) we suggest that you prepare them at the beginning of the week.
Where do you get your recipes?
HelloFresh works closely on recipe development with the Michelin star restaurant, Aquavit, and has a team of in-house chefs who graduated from the Institute of Culinary Education and worked at restaurants including Momofuku and Eleven Madison Park, to name a few!
Why is HelloFresh a healthy option?
Cooking with fresh ingredients helps you stay healthy and beats any type of convenience food, frozen food or fast food. By preparing your meals with fresh ingredients you ensure that important nutrients aren't lost. In addition, we curate our recipes to ensure a healthy diet. Since our chefs and nutritionists create and select recipes on a weekly basis, they are able to ensure that your diet is balanced and provides all the nutrients you need for a healthy lifestyle.
How many calories do your meals have?
Roughly speaking our meals contain anywhere from 400-700 calories each.
Which ingredients do you assume I have at home?
All you need to have available at home is salt, pepper, a good cooking oil, and butter. We'll give you the rest!
Subscribe to HelloFresh now
Our boxes include delicious and nutritious recipes every week along with high quality ingredients with which to prepare them
- Delicious recipes
- Fresh, high quality ingredients
- Flexible subscription