Why is HelloFresh a healthy choice?
Cooking with fresh ingredients helps you stay healthy and beats any type of convenience, frozen food or fast food. Since our chefs and nutritionists create and select recipes on a weekly basis, they are able to ensure that your diet is balanced and provides all the nutrients you need for a healthy lifestyle.
Will the groceries stay fresh for a week?
Your groceries will most likely stay fresh for the whole week. That said, we think it's wise to prepare the more perishable proteins first. We suggest cooking fish/seafood first, ground meat second, and anything else after that!
Do I need to wash the vegetables?
Yes. The veggies we send you are not always pre-washed (even though they are so elegantly packaged). So we think it's best to play it safe and before you start chopping, be sure to your rinse all your veggies well under cold running water, then pat them dry with paper towels. For lettuce or herbs, be sure to dry them more thoroughly.
What do you do with any excess food that doesn’t get used in the boxes?
There is no excess food really – we order just enough to satisfy you with no chive (or any other herb, for that matter) left behind. Sometimes we will send you a little extra (for example, we'll send you a whole onion instead of halving it) - consider it a bonus and make some salsa!
Where do you get your recipes?
Great question! We have a dedicated chef here at HelloFresh that brainstorms and cooks up new recipes regularly, getting inspiration from our surroundings as well as incorporating favorites from the other HelloFresh's over in Europe. We work out of Aquavit (a critically-acclaimed and award-winning restaurant here in NYC) and dreaming up delicious (and doable) dishes that we can in turn bring to you! Check our Aquavit's website here
Your feedback is also always highly appreciated.
Which ingredients do you assume I have at home?
All you need to have at home are salt, pepper, sugar, olive oil and butter. We'll give you the rest.
What kitchen equipment do I need?
What kitchen tools or equipment do I need?
HelloFresh meals require a few basic kitchen tools, including: pot (with a lid), pan, heat-proof spatula and/or spoon, knife, cutting board, bowl, baking sheet, baking dish, peeler, aluminum foil.
Other things that might be helpful but are definitely not required? A strainer, zester, potato masher, garlic press, or mandolin.
How long does it take to cook each dish?
Around 30 minutes. Our goal is to make cooking as easy and fast as delivery while being much more tasty and better for you.
How many calories are there in each meal, roughly speaking?
Somewhere around 400 and 800 calories – our meals are designed to be tasty and healthy.
How much does a subscription cost?
A gourmet subscription starts at $69 per week for 2 people, and the gourmet vegetarian subscription starts at $59 per week for two people. More details on pricing can be found under "Subscribe to HelloFresh"
Can I choose the meals I get?
Yes! If you sign up for our gourmet subscription, you can choose 3 out of 5 recipes each week. This way you're know what you'll be cooking a week in advance and can plan ahead for your other meals!
Unfortunately, we cannot yet offer choice for our gourmet vegetarian subscription. But we are working on it!
How and when do I choose the meals I get?
You can choose the meals you get by logging on to your account page
and clicking on the "Vote for your recipes" tab. Then simply click on the button marked "Choose Your Meals", fill out the survey, enter the email address you used to register with HelloFresh and submit it. The window for making your selections for the following week is between Tuesday at noon and Thursday at midnight. Don't worry if you forget, we'll email you on Wednesday reminding you to make your selection before the cutoff!
What happens if I miss the window to choose the meals I get?
No worries! Even if you don't pick your recipes, you will still get a box next week. It will include the three meals that our chef recommends for that week.
How do I buy for a single person or an odd-numbered family?
While we are unable to ship a box designed for one person, many of our customers are single and love to cook for friends. Also, who doesn’t love leftovers!? 6 meals are better than 3!
If you have an odd number of family members (odd as in 3 or 5, not strange!), you can still join the HelloFresh family! You can always grab a couple extra chicken breasts or pork chops for the week from the local store, and portions are generally large enough to share with one more.
Do you offer vegetarian plans?
Yes we do offer a gourmet vegetarian subscription! Unfortunately we can't offer choice for this subscription yet, but we're working on it!
Do you offer plans for people with special dietary requirements?
We currently don't offer any plans tailored to specific dietary requirements or allergies. We're working on gluten-free, kosher and vegan plans, but they aren't available yet! You can learn more about the ingredients we use under "Ingredients"
Where do you deliver?
We currently deliver from Maine to Miami, and west over to Chicago. To find out if you live in our delivery zone, go to the "Subscribe to HelloFresh" section
on our website, pick the subscription you're interested in by clicking "Add to Cart", and enter your ZIP code into the ZIP code validator tool. Or you can also take a look at the delivery area map.
When do you deliver?
Orders made before Thursday at Midnight will be delivered the following week. We deliver on Wednesdays and Thursdays, and deliveries are made throughout the day generally by 8 PM.
What if I am not at home to accept the delivery?
You should make sure to give us specific instructions on your account page on what to do if you aren't at home at the time of delivery - such as leaving the box with your doorman or on your doorstep, or to take it to your helpful neighbor.
If you live outside New York City, FedEx/Periship (our shipping partners) will happily leave your HelloFresh box on your doorstep. If you live in New York City, however, Fedex/Periship will not leave your HelloFresh delivery without someone signing for it (even if you authorize it). So we suggest one of the following solutions:
- If you have a doorman, he or she can sign for it.
- Provide the address of a helpful neighbor that will be home during the delivery window and can accept your package for you.
- Arrange to have your box shipping to your nearest FedEx location, which you must arrange that with the location directly.
- Have the box delivered to your office, then just take it home with you at the end of the day.
How does the food stay fresh in transit?
Given that ensuring fresh deliveries to you each week is a critical part of what we offer, we spared no expense when it came time to decide on shipping! So don't worry about your groceries – they will stay fresh and cool thanks to our specialty packaging, even in the summer. We know that many of our customers are in fact not present when we deliver their food, so we made sure there would be no need to rush home to accept it - your box will wait patiently for you!
How much does delivery cost?
It’s free, silly! You subscribe and delivery is on us!
Is there a minimum subscription length?
Nope. There is no minimum length for HelloFresh subscriptions - we want you to feel free to try us out for a week and make sure we're a fit for your lifestyle. If you want to pause or stop your subscription for any reason, just make sure to do so by midnight on Thursday to avoid getting a delivery the following week.
When do I get charged?
Once you sign up for your first HelloFresh box you will be charged right away.
For all subsequent deliveries you will be charged the Friday before your next delivery. Please allow a few days for the charge to show on your account.
How do I cancel my subscription?
Simply email us at firstname.lastname@example.org
and we'll take care of it, no questions asked (although we always love getting feedback!). Note that you must cancel by Thursday at midnight to avoid getting a delivery the following week – this is because arranging each week's deliveries is fairly complex and we need to be able to plan ahead. So just make sure to let us know by Thursday at midnight
the week before your next delivery that you would like to cancel.
Can l pause my subscription?
Definitely. If you're travelling or would like to hold your subscription for any reason, simply log into your account and manage your subscription right there. Or email us at email@example.com
. Just make sure that you tell us Thursday at midnight the week before the first delivery you are pausing so that we can plan ahead too!
What is the notice period for pausing or cancelling my subscription?
The notice period for pausing or cancelling your subscription is 6 days (Thursday at midnight) – this is because arranging each week's deliveries is fairly complex and we need to be able to plan ahead. So just make sure to let us know by Thursday at midnight the week before your next delivery that you would like to pause or cancel.