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Check out the most Frequently Asked Questions our customers have about America's #1 Meal Kit.

FAQs | HelloFresh

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We know our customers are busy, so you do not need to be home to receive your box. Our custom delivery boxes are designed to keep your ingredients fresh for 24 hours or longer after delivery.

Yes, you can adjust the date and location of every delivery, and as a reminder, you do not need to be home to receive your box.

Your plan is weekly, but you can easily skip a week, pause, or cancel your account at any time. Just make sure you do so before your weekly cutoff to stop your next order.

FAQs

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Choose your meals, manage your plan, and view your recipes in our app.

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Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly subscription. Don’t worry, you can stop the subscription at any time! Go to Our Plans, select plan preferences, and complete checkout. The credit left from your gift will automatically be applied.

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It rarely happens, but if you ever have an issue with your delivery or meals, our award-winning customer support team is available around the clock to assist you.

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You will be charged the day after your cutoff deadline. You can see your cutoff date under “My Menu” after you have registered.

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These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

We’ll show you the best of our full menu, sorted by popularity every week.

Picky-eater approved recipes with meat, fish, and seasonal produce. Includes 20 Minute Meal options.

Whip up a low-effort meal that's big on flavor and ready in a flash.

Vegan and vegetarian recipes with fresh, seasonal ingredients.

Get cooking with our widest variety of meat, fish, and seasonal produce.

This plan allows you to enjoy the best cuisines from around the world, unique to HelloFresh. For those who want to discover new tastes.

You’ll receive kid-tested recipes that make quick, easy-to-cook meals everyone will love.

Satisfying and wholesome meals that you can feel good about.

Mix up your week with a delicious combination of vegetarian and meat recipes.

Wholesome and delicious meals that go easy on the carbs

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Our Pescatarian preference features a combo of veggie and seafood meals.

Enjoy meals packed with protein and flavour

Cut down on prep, cooking, and cleanup time with tasty, no-fuss meals.

Whip up a meal with little time or effort and get the same delicious flavour.

Make meat-free meals easy and delicious, with 10+ vegetarian options every week.

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Veggie Box

How it works

Earn credits when your friend joins HelloFresh.

Refer your friends

Rewards

Learn how you'll get rewarded by simply ordering HelloFresh.

Benefits

Your discount(s) this week:

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Celebrate, support, or simply show you care. Send a fresh box or a gift card to someone special.

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Get {{creditForCustomer}} off your next order when friends sign up.

How does the referral work

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Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Share free boxes with friends.

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Make someone's week easier!

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They pick their meals

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From share to serve

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Give them a taste – it's on us.

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Once your friends accept your invitations, your rewards will move from pending to received. This amount is the total rewards you've received, not your remaining balance.

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Factor order confirmed!

Factor’s got 70+ fresh meals for lunches, busy nights, and anytime you need something fast.

Dinner plans? No problem.

70+ chef-prepared meals every week—from comfort classics to global flavors. Ready in 2 minutes, whenever you need them.

More choices. More flavors.

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Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

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Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

Balance History

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Applies to selected items. One item per order. 

{{discount}} off Meals

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

Redeem your Endy Everyday Pillows - set of two once you’ve placed 3 orders.

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Get 3 or more boxes before December 19th to unlock 3 months of Paramount+ on us. T&Cs apply.

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We automatically apply this discount to your selected meal plan (no extra meals or additional items).

The final price of the box after discounts can be checked in the order summary.

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Time without meat or light enjoyment? Adjust your culinary preference now.

Change your preference!

Contact our customer care so we can help with what you need.

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Decide for your self how often you would like to receive your box and simply change this in your account.

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You can update your delivery to whenever you want and feel is right for you.

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{{price}} off each of your next {{count}} orders, applied automatically. Your plan continues and your next order ships as scheduled.

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%1$s off each of your next %2$d orders, applied automatically. Your plan continues and your next order ships as scheduled.

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Browse our new meals in the "New" section to see other cool recipes!

Tried everything? Browse our newest offerings

Change portion size to fit your appetite or time of when you have to cook in the coming weeks!

Change portion size

Share an invite and earn {{ amount }} credit for your next boxes.

Green Chef is the #1 meal kit for eating well offering a variety of easy-to-follow meal plans for every lifestyle, like keto, plant-powered, and more. Don't miss out!

Check out Green Chef

You can always modify your box frequency to fit your schedule

I'd like more flexibility with managing my orders

The menu, recipes, or service isn't for me

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Before you go!

Before you go! An exclusive offer just for you!

Save recipes from socials to HelloFresh — create your own cookbook as you scroll.

Save recipes from socials to HelloFresh. Turn your favorite recipes from socials into your own cookbook.

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Your remaining HelloFresh Cash balance is {{balance}}  and will be applied to your next eligible order.

We’ll send you an SMS with exclusive offers.

For a limited time - 
Send your friends a discount to try HelloFresh. The best part? You’ll earn discounts too!

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Give friends a free week of meals, and you’ll get ${{creditForCustomer}} credit when they sign up using your personal code.

Share free meals and get ${{creditForCustomer}} in credit

Messenger

Your friend will get ${{creditForFriend}} off the first box, and you’ll get a ${{creditForCustomer}} credit when they sign up using your personal code.

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Delivery instructions

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First delivery

Choose a free dessert item every time you order, while your subscription is active.

Choose 2 free items per box (select from protein powder and wellness shots) with an active subscription. Add to your box to redeem.

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The collection will be deleted. Your recipes will stay saved in your cookbook.

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Tap the heart on any recipe to save it here.

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Any edits will be saved in a new recipe entry, so you can always go back to the original recipe later.

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Ingredients are extracted automatically and added to your grocery list in one tap

Your grocery list, done for you

Cooking videos become readable recipe steps in seconds. No pausing or rewinding needed.

Ready in just a few taps

Find your favorite recipes with just a tap now they all live in your personal cookbook

One home for all your cooking inspiration

Create your free personal cookbook with step-by-step recipes from socials

Turn social videos into real meals on your table

Cookbook app interface with social media integration

Enter the cookbook raffle today. Save recipes for a chance to win 6 months of free meals.

Celebrate the cookbook launch with us

Share recipes and grocery lists with family and friends. Even if they don't have the app.

Get ready for dinner together

This is a third party recipe and HelloFresh has not contributed to its creation

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Ingredients

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Utensils

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All done cooking

Free Recipes by {{ creatorName }} | HelloFresh Cookbook

Meet the creators teaming up with HelloFresh to share their favorite recipes and food inspiration.

Meet our Cookbook Creators | Find your next favorite recipe

Download the HelloFresh app to explore all recipes and create your personalized cookbook

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Ready-to-heat meals made with clean, balanced ingredients—delivered on demand.

Fresh, fast, and chef-prepared

Mix and match with your HelloFresh plan or skip anytime. One dashboard. Your schedule.

More variety, less effort

Why you'll love pairing Factor with meal-kits

Confirm

Just pick the weeks that Factor meals works best for your routine.

Order when you want.

Manage both deliveries in one spot, with the freedom to switch things up anytime.

One dashboard. One delivery fee.

Your meals arrive in their own box, ready to heat and eat—no extra shipping.

Two boxes, one routine.

Here's what you can expect next.

Just confirm when you're ready to take cooking off your plate for the nights you don’t feel like it.

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 {{ meals }} meals for {{ size }} people per week

 {{ meals }} meals for {{ size }} people (or 1 person + leftovers) per week

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At $4.99 per serving, you save big money on groceries

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Your opinion counts and will help us create menus you’ll love.

Thanks for the feedback!

Your previous favourites & popular recipes

YUM!

Enjoy 100+ options each week 

for breakfast, lunch, dinner and more. Simply select recipes after checkout or 

for breakfast, lunch, dinner and more. Click each preference to get a sneak peek of the upcoming recipes. Simply select recipes after checkout.

for breakfast, lunch, dinner and more. Simply select recipes after resuming your plan.

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How do you like to cook?

Cuisines

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How do you like to eat?

Exclude

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If you go back now, you’ll lose your changes.

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Some recipes in your menu may still include these ingredients. Check each recipe before you order.

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Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you.

You’ll always have access to the full menu.

Meals matched to your taste

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Prep in advance and save time throughout the week

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{{meals}} meals x {{people}} servings/meal

We recommend updating your plan to better fit your household starting from [date]

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This change will apply to the future automatic selections. Any recipes you have personally selected for upcoming weeks will remain unchanged.

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Which seafood do you enjoy?

Which meat-free proteins do you enjoy?

Your food profile is updated.

Tailor your meal selections and menu to your taste.

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Primarily plant-based with the occasional inclusion of meat.

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes meat and fish, focusing on plants, dairy, and eggs.

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All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly plan. Don’t worry, you can stop the plan at any time!

Nope! When you go through the checkout process, you will be asked to pick a delivery date that is convenient for you. You’ll be able to change it under My deliveries up to 5 days before the scheduled delivery.

Which recipes can I choose from?

I redeemed a gift card and have credit left on my account, now what?

Do I have to receive my box immediately after I redeem my gift?

Just click <a href="/weekly-menu" target="_blank" rel="noopener noreferrer">Weekly Menu</a> to see the upcoming meals. Meals change weekly, so there’s always a new flavorful dish to look forward to.

We use less packaging and simple ingredients for delicious, filling meals that are easily doable. Our aim is to bring tasty value and convenience, not make you a chef.

Nope! Skip when you want and cancel any time. You can skip weeks in advance in case you’re going out of town. It’s easy.

Yes! We do offer ketogenic meals. These meals will be labeled with a "KETO" tag underneath the photo of the meal.

In order for our meals to be deemed ketogenic, the meal must contain at least 60% of calories coming from fat, around 20% of calories coming from protein, and 10% or less of calories coming from carbohydrates. Since each individual will have a different carbohydrate threshold that allows them to remain in ketosis, the carbohydrate content of our meals varies.

Some of our meals may be low in carbohydrates, but are not quite high enough in fat to be considered ketogenic! By simply adding more fat to these meals you can achieve a "more ketogenic friendly" meal.

Never. You can easily skip a week, pause, or cancel your account at any time in your account settings. Just make sure you do so before your weekly cutoff to stop your next order.

After you’ve selected your plan preferences, the recipe menu will display the upcoming options. Don’t forget, you always have full access to the 60+ recipes available each week.

Can I choose my recipes?

Why does EveryPlate cost less than other meal kits?

Can I change my plan or meal preferences?

How can I see ingredients and nutritional information?

Will I be locked in a contract?

Where can I see the upcoming menu?

Do you have any dietary preferences?

{{ numberOfServings }} total meals at {{ pricePerServing}} per meal

{{ numberOfServings }} total meals at {{ pricePerServing }} per serving

Let us know what’s important to you.

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A delicious bonus! Our recipes are designed for at least 2 servings, which means you'll have extra to enjoy later!

Select the number of recipes and servings per box you want weekly.

Your meal plan

Enjoy cooking meals with quality meat, fish and a variety of seasonal produce.

Whip up a low-effort meal that's big on flavour and ready in a flash.

Select your options. You will still have access to all recipes each week.

What kind of meals do you prefer?

Added by you

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Once you add ingredients from recipes, they'll show up in this list, ready for your next grocery run

Add grocery item

Uncheck any items you already have at home

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Grocery list cleared!

We'll show these units in your grocery list from now on, but you can always change them later

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Need ingredients for a specific recipe? Just tap to instantly save the recipe’s ingredients to your grocery list.

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Create your next grocery list directly from any recipe or by adding individual items

Add any groceries you need

Delete all grocery items in “Added by you”?

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Specially for you

Send friends up to {{discountForFriend}} off their first delivery and you’ll get a {{creditForCustomer}} credit!

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

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{{count}} preselected meals. Make changes

Add your delivery address

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You can select your meals in the next step.

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Delivery details {{ deliveryDay }} from {{ deliveryTime }}

You can skip a week or cancel at any time.

Change

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Ways you can earn

+500 points

Place an order

Featured rewards

Free to join. 500 points to start.

Rate recipes from your past two deliveries.
Earn 400 points for each rating.
After your next delivery, you can rate more recipes.

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Turn any meal into a bona fide feast with these effortless add-ons.

It’s loaf at first bite! Visit our bakery and grab the goods for when you’re on the go.

Start your day right with our delicious breakfast options.

Add the perfect cherry-on-top to your meals with these drool-worthy desserts.

A chef-curated assortment of tasty grillable proteins, classic mix-and-match sides, and a sweet summery dessert

Add this curated basket to enjoy as go-to-snacks or combine into a flavourful fruit salad.

Hit your five a day with our choice of fresh fruit and vegetables.

Quick and tasty options to make any meal marvelous!

Snuggle up with our selection of curated winter-themed, festive essentials.

Stock up on all the essentials and skip a trip to the grocery store.

Build any meal around these high-quality proteins.

Our chefs made these meals for busy days. Just warm them up!

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Treat yourself any time of day with these satisfying bites.

A heart-warming, wholesome option for lunch or dinner.

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Browse all the delicious recipes we’ve created for this week’s menu.

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Each week, we pick our favorite meals based on your preference:

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With one shared cutoff date, you’ll manage both deliveries just like you do now. More flexibility, more control Same simple flow.

We kept it easy on purpose.

Pair your weekly HelloFresh meal kits with the most-loved, top-rated Factor meals. Cook when you want to. Heat when you don’t. Either way, flavor’s guaranteed.

with Green Chile Cheese Sauce & Cauliflower Rice

with Broccoli, Curried Carrots & Chili-Lime Peanuts

with Diced Tri-Color Peppers, Roasted Zucchini & Chive Butter

with Roasted Green Beans & Parmesan-Herb Butter

with Cilantro Cauliflower Rice & Roasted Peppers

with Cheddar Mashed Potatoes, Garlicky Carrots & Roasted Green Beans

90+ weekly options. Endless favorites.

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I signed up so that I could keep my nutrition up while maintaining a busy life with a new job and 4 nights of recreation activities after work. It worked really well.

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Factor makes it easy to order. The meals are very good! They use high quality ingredients and very different from any other meals I've had before

Microwave meals don’t have to taste like it. Every Factor meal is crafted by chefs and reviewed by dietitians, skipping 160+ additives in favor of clean, high-quality ingredients that deliver rich, satisfying flavor in every bite. From creamy pastas to hearty bowls, these are heat-and-eat meals you’ll actually crave.

Fast shouldn’t mean flavorless.

Enjoy fresh, never frozen meals packed with flavor—chef-prepared and ready in just 2 minutes. No prep. No mess. No stress. No subscriptions. No strings. Just order and enjoy, anytime.

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Just fresh, chef-made meals, delivered when you want them.

Order when it works for you.

No prep. No mess. Just heat and eat. Choose from 70+ fresh, never frozen meals each week.

Pick your ready-made meals.

Your HelloFresh and Factor meals arrive separately. Always fresh, insulated, and on your schedule.

Best part? Never pay double shipping.

Get two fresh deliveries.

Now you can do lunch, dinner, or any meal your way, whether you're in the mood to cook or need something ready in minutes. It’s the same trusted quality, just more flexibility on your plate.

Easy to manage

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Eat quality you can simply heat up. Discover ready-meals that match your health-conscious lifestyle, using no knives or pans for the days you don’t feel like using them.

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‘With two working parents and three kids juggling after-school activities, the last thing we want to worry about is dinner. Factor lets us skip the stress and still enjoy a quick, nutritious meal—now that’s a huge win!’

‘The last thing we want to worry about is dinner. Factor lets us skip the stress and still enjoy a quick, nutritious meal—now that’s a huge win!’

90+ fresh, chef-made meals each week. Ready in 2 minutes, whenever you need them.

Get fresh, never frozen meals with bold flavor and balanced nutrition. Chef-prepared and ready to eat in 2 minutes. No prep. No mess. Just delicious meals with no effort.

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The HelloFresh Christmas Box

A three-course feast with generous portions for up to 10 guests. Customise your box with a choice of two premium proteins!

A three-course feast with generous portions for up to 6 guests. Customise your box with a choice of two premium proteins!

Small Holiday Box

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Each bundle is perfectly portioned for your guest count. Plus, you can pick your favourite holiday mains!

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Generous meal portions for up to 8 people, with your choice of premium protein.

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All orders for Christmas boxes are final and cannot be cancelled or refunded. Once an order is placed, we confirm your order with our farmers, suppliers and logistics operators to make sure you have the perfect Christmas feast. This commitment means we're unable to cancel your order.

Can I cancel my Christmas Box delivery?

The HelloFresh Christmas Box is a one-off order and delivery - no strings attached! When purchasing this product you will not be signed up to any subscription.

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A three-course feast with generous portions for up to 12 guests. Customise your box with a choice of two premium proteins!

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Grilled hot dogs paired with kale Caesar, zesty antipasto pesto pasta salad and creamy caramelized onion dip.

Summery grilled ribs and corn with kale Caesar, pesto pasta salad and creamy caramelized onion dip.

Grilled steak and chicken with creamy kale Caesar, summery pasta salad and rich caramelized onion dip.

Grilled steak and jumbo shrimp with classic kale Caesar, sun-dried tomato pesto pasta salad and caramelized onion dip.

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are more confident in the kitchen with HelloFresh

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Whenever we can, we’ll send you exclusive offers straight to your inbox.

You’ll be dazzled by our chefs – they’re full of incredible cooking tricks that will take your kitchen skills to the next level.

At HelloFresh, we’re constantly innovating to make our boxes better for you. Whenever we’ve got an update, we’ll let you know.

Stay in the loop with upcoming recipes or changes to our services in case you want another box, we’ll even add in some exclusive offers!

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Share your favorite recipes from socials to your own cookbook

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It only takes a minute

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Will my subscription be reactivated if I make a one-time purchase?

A subscription offers weekly deliveries and our lowest price per serving. In contrast, a one-time purchase offers flexibility to order when you want, without a recurring commitment.

What’s the difference between a subscription and one-time purchase?

Yes, you can view upcoming menus for the next 4 weeks on our website. Just go to My Menu on our homepage to start browsing.

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