Senior CRM Data Analyst (m/f/x)


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The role

As a Senior CRM Data Analyst in the CRM Analytics team, you will join a cross-functional team which acts as a key consultant for the International part of HelloFresh business. Your main focus will be the analysis of our reactivation channel performance. Therefore you will interact with stakeholders from the CRM active and former customer team, and will be the lead contact person for them with regards to data, strategy, visualisation and analytics related questions. Your experience with CRM analytics and related technologies, together with your communication and organizational skills will have a big impact on the company’s performance.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you'll do

  • As part of our Berlin-based international CRM Analytics team, you will be providing detailed insights into our business performance to enable data-driven strategic decision making across 10+ countries world-wide
  • You will work closely with a wide range of stakeholders from CRM and marketing and translate their business questions into meaningful analytics - combining marketing and technical understanding
  • Your work will span across creating ad-hoc insights, reporting & visualisation, forecasting, streamlining analysis processes and setting up and maintaining the reporting and CRM data analytics landscape
  • You will be utilising various databases and querying/programming languages to access, manipulate and present the data needed
  • You will discuss the results of your work to stakeholders of all seniority
  • You will not only take responsibility of own projects, but also be a team player to collaborate and share knowledge with other analysts

Who we're looking for?

  • 5+ years of experience in Marketing/ Data Analytics/ Business Intelligence 
  • 2+ years of experience in marketing related domains (special focus on CRM and lifecycle analysis)
  • A degree in Economics, Finance, Statistics, Mathematics, Business Analytics, or similar quantitative discipline
  • You are very experienced with CRM related data and technologies such as App analytics and tracking, Salesforce, AB testing and campaign analytics,
  • You are an experienced SQL coder, you have experience with Python (in particular Pandas). You are keen on learning more on the technical side.
  • You enjoy searching for the best ways the visualize data and have ideally experience with tools like Tableau
  • Knowledge of Git, Jenkins and (Google) Cloud Platforms are a plus.
  • Analytical and critical thinking combined with good presentation and communication skills.

What we offer

  • The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
  • A guaranteed steep learning curve & a boost for your career
  • Competitive compensation with annual budget for training and development
  • A vibrant international environment
  • Work in our office located in the heart of Berlin
  • Windows or Apple equipment (depending on preference)
  • Sabbatical policy
  • A range of additional perks (significant reduction on your HelloFresh boxes, weekly allowance for HelloFresh GO vending machines, budget for German classes, discounts for our neighbouring Fitness Studio & Urban Sports Club, weekly Yoga Classes, Friday Beers, Summer & Winter parties, daily fruits in the office)

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 14 countries across 3 continents. 

Our best-in-class marketers play vital roles in connecting HelloFresh with new and existing customers across the world. Based in Berlin, the data-driven and creative Global Marketing Team pioneers industry-leading research, business insight, CRM, growth marketing and brand communication. The team continuously drives our brand forward through experimentation and an entrepreneurial spirit.   

Our more than 7,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged. 

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

You can get a taste of what we've been working on by checking out About HelloFresh.

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 7,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

Are you up for a challenge?

Learn more about HelloFresh