(Associate) Director European Fulfillment Center Operations (m/f/x)


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The role

Reporting into the VP Production International, as Associate Director Site Operations Europe you'll be responsible to manage the operational fulfilment of our European production sites. In close collaboration with the international production team, the international product and procurement teams and the local site managers you will be responsible to bring our operational fulfilment to the next level of performance. 

This challenging task will include fulfilment responsibility for our delivery volumes, excellent product roadmap execution and as well initiation, coordination and progress tracking of improvement initiatives in our fulfilment centers together with the on-site teams. 

Furthermore, shaping our production structure for the future, you will play a leading role in new site allocation, setting site specifications and ramping up the new production sites.  

The international role will be based in our Berlin office and will involve frequent travel to our local fulfilment centers in the European countries (DACH, NL, UK, SE) in average 2-3 days per week.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you'll do

  • KPI based management of our European fulfilment centers with direct accountability and responsibility in regards to fulfilment KPI and responsibility to positively develop efficiency and error rate metrics
  • Stakeholder management: you will align and work with local teams and international stakeholders in regard to Pick & Pack related initiatives
  • Manage permanent improvement of systems and tools that will help our operations teams manage capacity on an ongoing basis as well as deliver higher process efficiency 
  • Problem solving - Identify, prioritize, structure, and solve an array of other complex business problems, using analytics and business judgment
  • Strategy and Planning – you’ll support the development of business cases and strategies for volume growth and investment projects in our fulfilment centers
  • Responsibility for P&P budget definition and compliance

What you'll bring

  • An exceptional academic record with degree from top tier college or University (Engineering and Business degrees preferred)
  • 6+ years of experience in production and fulfilment operations preferable with track record in management roles as production manager or site manager
  • Exceptional project and people management skills
  • Interest in and extended understanding of IT-structures and fulfilment processes
  • Superior analytical skills and operational modelling capabilities connected to strategic thinking
  • Progressive supply chain leadership roles 
  • Demonstrated ability to enforce metrics that drive efficiency, measure performance and reduce costs,  combined with a good sense of hands on mentality  
  • Interest to frequent travel abroad
  • Fluent business English knowledge

What we offer

  • Healthy discount on weekly HelloFresh boxes
  • Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
  • Subsidised childcare with a professional nannying agency
  • Free access to Headspace, biweekly in-house yoga classes (remote since March 2020)
  • A diverse and vibrant international environment of 70+ different nationalities
  • Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
  • The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase.

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 14 countries across 3 continents.

Our Operations teams are located throughout the markets we are active in. We are a diverse group with a common focus, getting the best products to our customers, with the widest choice and the most flexibility. We are industry leaders in Production,  Supply Chain, Procurement, Food Safety, Automation, and Data Analytics. HelloFresh is expanding rapidly and we are always scouting for top professionals to be part of this exciting growth in both our existing markets and brand portfolio, but also in new geographies and new brands. Join us and play a vital role in getting the best ingredients to our customers! 

Our more than 7,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged. 

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

You can get a taste of what we've been working on by checking out About HelloFresh.

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 7,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

Are you up for a challenge?

Learn more about HelloFresh