Customer Care IT Systems Engineer


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The role

At the IT Management Tribe, we have the privilege of providing technology products and services to the whole HelloFresh organisation. We operate, among others, providing advanced and critical tech support, integration’s capabilities and assisting our Customer Care business teams to ensure they are able to give our Customers the best care as possible.

We’re looking for an experienced technical Systems Engineer to ensure that our infrastructure, tools, processes, and documentation can empower our Customer Care stakeholders to offer the best care as possible to our Customers.

What you’ll do

  • Partner with Customer Care teams, Local IT Managers and Security in defining initiatives and solutions, and resolving scope-related trade-offs.
  • Collaborate closely with our Vendors ensuring that we create and maintain an excellent relationship.
  • Maintain accurate documentation of features to be developed and implemented.
  • Track and provide visibility to stakeholders into the team's progress and impact on the timeline of delivery.
  • Support stakeholders in modernizing their tech stack and interact with vendors & teams on a regular basis to ensure that.
  • Be co-responsible for administration, and optimization of Genesys Cloud, among other platforms.
  • Ensure Customer Care has the right tools, systems and resources to fulfil their needs

What you’ll bring

  • Experience in deploying and managing technical products, ideally in the Customer Care space (Genesys Cloud experience a significant benefit); some systems administration background is desired.
  • Ability to understand, analyze and highlight complex problems and limitations (both technical and non-technical).
  • A background in managing technical products from inception to launch, building simple and sustainable solutions.
  • Strong communication skills and ability to collaborate and influence stakeholders.
  • Great organisational skills and the ability to decipher complex projects.
  • It would be beneficial if you have experience with agile, software delivery practices.

What we offer

  • Comprehensive relocation assistance to move to Berlin plus visa application support
  • Healthy discount on weekly HelloFresh boxes
  • Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
  • A diverse and vibrant international environment of 70+ different nationalities
  • Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
  • The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 14 countries across 3 continents. 

Our Engineering, Data, Product and Security teams are located in Berlin and New York and are critical to what we do. From procurement tools to conversion rate optimization, live pricing tools, payment services and add-on upselling features, we work on a wide variety of challenging problems. The result is a high output where we constantly build and release features and engines that make our business thrive, allowing us to deliver real financial impact.

Our more than 7,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged. 

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

You can get a taste of what we've been working on by checking out our tech blog

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

For insight into our interview process take a look at our recent post here

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 7,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

Are you up for a challenge?

Learn more about HelloFresh