Data Management, Data Literacy: Technical Writer (f/m/x)

Berlin

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The role

Technical writers working in our Data organisation design, maintain, and continuously improve internal documentation and educational materials to serve the communication and data literacy objectives of the company. As working directly with data becomes a higher priority for the entire business, we rely on our technical writers to deliver pertinent, actionable information to data stakeholders in a form that is digestible and high impact.

A good technical writer working in our data organization will understand the diverse needs of internal audiences at HelloFresh and tune content to fit the occasion. You are able to deliver a message about the value—not just the content—of data processes and policies, in order to both inform and bring people on board. You should expect to be part-analyst and part-evangelist to succeed in this role.

What you'll do

  • Create and enhance organisational documentation standards
  • Source content related to general data management, data governance, data compliance and data literacy to train employees
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Research, create, and maintain information templates that uphold organizational and legal standards
  • Manage the development, enhancement and standardisation of documentation, existing training materials, and supporting procedures
  • Develop SOPs and document tribal knowledge in the business for internal teams
  • Efficiently work in a fast-paced, goal-oriented and data driven environment

What you'll bring

  • Experience with content management systems 
  • Experience with content delivery system (e.g. Confluence)
  • Experience in the data field (business intelligence, analytics, data science, data management, data governance & data compliance)
  • Experience with gathering feedback and measuring success in documentation efforts (i.e. usage analytics, real-time critical feedback, gathering business feedback, etc.)
  • Familiar with the documentation lifecycle and corresponding quality assurance reviews
  • Project Management experience; ability to identify and define doc deliverables, process gaps, and propose solutions
  • You enjoy enabling others by providing them hands-on support or teaching the best practices
  • You feel comfortable being the point of contact for different stakeholders in Berlin and our other offices around the world
  • You are diligent and enjoy keeping things organized and well-documented
  • You are proactive and have excellent communication skills
  • You are fluent in English, both oral and written

What we offer

  • Comprehensive relocation assistance to move to Berlin plus visa application support
  • Healthy discount on weekly HelloFresh boxes
  • Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
  • Subsidised childcare with a professional nannying agency
  • Free access to Headspace, biweekly in-house yoga classes (remote since March 2020)
  • A diverse and vibrant international environment of 70+ different nationalities
  • Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
  • The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 14 countries across 3 continents. 

Our Engineering, Data, Product and Security teams are located in Berlin and New York and are critical to what we do. From procurement tools to conversion rate optimization, live pricing tools, payment services and add-on upselling features, we work on a wide variety of challenging problems. The result is a high output where we constantly build and release features and engines that make our business thrive, allowing us to deliver real financial impact.

Our more than 7,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged. 

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

You can get a taste of what we've been working on by checking out our tech blog

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

For insight into our interview process take a look at our recent post here

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 7,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table

Are you up for a challenge?

Learn more about HelloFresh