Senior Manager International Product Operations (m/f/x)


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The role

This role is a fantastic opportunity for an experienced project manager or consultant with a passion for driving physical product improvement and process optimization across multiple markets. Since launching in 2011 HelloFresh one of the core competitive advantages of HelloFresh is a strong database of recipes designed for the taste preferences of each market. These recipes are combined together into a weekly menu that is optimised for customer satisfaction and operations success. The planning of these weekly menus is handled by the fantastic Product Operations teams in each local market. You will responsible for supporting these local Menu Planning teams, and their Recipe Database Managers.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

  • Strategic business planning: reviewing physical product KPIs, advising local Product teams (Heads of Product and Menu Planners) on how to improve our core menu, to optimise for giving customers the best menus, that will continually excite them and draw them back to our product week after week.
  • KPI Improvements: Identifying opportunities across our international markets to use our weekly product offering (menu) to optimize for physical product-related KPIs , for cost and customer satisfaction.
  • Product strategy: Co-ordinating our product planning efforts across our international markets at the operational level. Together with other Product Operations team members, leading strategic projects across the markets to achieve process optimization and value optimization. This will involve engaging decision makers across multiple markets and departments - such as Technology, Product and Operations - to achieve these improvement opportunities in an ambitious timeline
  • Analytical decision making: working with Menu Planners in the local markets, and International Analytical teams, to ensure local Product teams have access to correct information, and analyses, to inform key product development decisions.
  • Business cases development: develop business cases to improve both the physical product, as well as local product operations processes (e.g business processes, systems and technology, team and organisational structures)

What you'll bring

  • A MBA (or equivalent) from a top-tier university and a proven record of exceptional academic performance (preferably in Business, Finance  or Supply Chain)
  • 5 - 7 years solid project management or consulting experience
  • Excellent interpersonal, communication and negotiation skills with both technical and non-technical stakeholders
  • Strong multitasking and ability to manage priorities simultaneously and meet time-sensitive deadlines
  • Strong analytical skills, ability to translate and present quantitative results into digestive insights, in both written and verbal form. 
  • Comfortable in Excel and SQL
  • PMP certificate holder or LeanSix Sigma Green Belt holder is preferred
  • English is our working language

What we offer

  • Comprehensive relocation assistance to move to Berlin plus visa application support
  • Healthy discount on weekly HelloFresh boxes
  • Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
  • A diverse and vibrant international environment of 70+ different nationalities
  • Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
  • The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 14 countries across 3 continents. 

Our Operations teams are located throughout the markets we are active in. We are a diverse group with a common focus, getting the best products to our customers, with the widest choice and the most flexibility. We are industry leaders in Production,  Supply Chain, Procurement, Food Safety, Automation, and Data Analytics. HelloFresh is expanding rapidly and we are always scouting for top professionals to be part of this exciting growth in both our existing markets and brand portfolio, but also in new geographies and new brands. Join us and play a vital role in getting the best ingredients to our customers!

Our more than 7,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged. 

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 7,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

Are you up for a challenge?

Learn more about HelloFresh