IT Support Engineer

Abbotsford, BC

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About HelloFresh

At HelloFresh, we want to change the way people eat. Over the past 8 years we've seen this mission spread around the world and beyond our wildest dreams. Now, we are the leading global company in the meal kit delivery market. 

So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of encouraged and empowered home cooks that expands across the globe. We are one of the fastest growing meal kit businesses and are active in 12 different countries across 3 continents. In Canada, our growth trajectory and expansion has been phenomenal. We have launched facilities across the country and have recently added Chefs Plate to our team!

We are proud of our collaborative culture. Our diverse FreshFam enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

If you would like to join a dynamic and highly motivated team and work in a high-growth industry where you can have an impact and make a difference every single day, then join us!


About the Role

We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food.

Reporting to the Senior Manager, Information Technology, you will be an essential part of our Technical Support Team for the West Coast of Canada. Whether you're responding to incidents or pro-actively working to build a better Helpdesk, you will primarily be responsible for providing core IT Support for our facilities in Abbotsford. You will be part of the HelpDesk that provides support for all Canadian Operations, ranging from SaaS applications, hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users. As part of the Information Technology team, you will play a key role in promoting employee productivity by providing robust, knowledgeable and timely service.


You will:

  • Primarily be the face of the IT Support team on the West Coast and provide Tier 1 and Tier 2 support to all HelloFresh Canada employees
  • Maintain our office hardware landscape including device and license management
  • Deploy new hardware, software and accounts to our employees
  • Help transform the IT Support department by implementing automation and new workflows
  • Contribute to ongoing system and process documentation efforts
  • Be the go-to-person regarding audio/video-systems and event-livestreams


At a minimum, you have: 

  • Bachelor's degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).
  • 3-5 years’ experience in a technical support or helpdesk role
  • Experience with Google Workplace (G Suite), JIRA, Confluence, Slack, Azure and AWS
  • Thorough knowledge of computer maintenance (MacOS, Windows, Linux)
  • Service-oriented mindset and get a kick out of helping other people out
  • Bonus points if you have knowledge of network administration (TCP/IP, DNS, DHCP, VLAN)


Why you'll love it here:

  • A competitive salary and company benefits
  • 75% discount on HelloFresh and Chefs Plate boxes
  • Partial top-up for parental leaves
  • We trust and support you - take ownership of your work and push your ideas from inception to execution
  • We want to see you grow - we support your career progression and provide learning and development opportunities
  • We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. 


You are welcome at our table. 

At HelloFresh, we are committed to building and nurturing an inclusive community for our employees. We value diverse skills and experience, and strongly encourage applications from our Black, Indigenous, and People of Colour (BIPOC) community, as well as people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

HelloFresh is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates at any stage.


Are you up for a challenge?

Learn more about HelloFresh