IT Support Engineer

London

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About HelloFresh

HelloFresh is on a mission to transform the way the world thinks about home cooking. Forget the hassle of supermarkets, or the tiresome process of planning your weekly meals - we deliver to your door all the ingredients, instructions and inspiration needed to make delicious meals at home, from scratch.

At just 9 years in, we’re the industry leader and have delivered hundreds of millions of meals to millions of households worldwide and are passionate about disrupting one of the last industries to go online - food and grocery.

But most importantly, it’s our incredible people who make HelloFresh what it is. We thrive on giving our employees an inclusive working environment, in which they have access to development opportunities and in which their voices are heard and valued every day. This helps us best reflect and serve our customers.

So, if you’re keen to join a growing, caring company which puts its people at the heart of what it does, look no further!

About the job:

We are looking for an IT Support and Helpdesk Engineer. In this position you will be the central point of contact for providing IT support to a globally distributed, diverse team at the crossroads of technology and food.

What you will be doing:

  • Maintaining our office hardware landscape incl. device and license management
  • Be the face of the IT Support team and provide 1st level support to all HelloFresh employees
  • Deploying new hardware, software and accounts to our employees
  • Monitor and manage cloud service usage on a global scale
  • Manage vendors and service providers
  • Communicate with technical service providers (like internet and telephone providers)
  • Help transforming the IT Support department by implementing automation and new workflows
  • Contributing to ongoing system and process documentation efforts
  • Be the go-to-person regarding audio/video-systems and event-livestreams

Who you are:

  • You have a great team spirit
  • You are an organized and responsible person
  • You have a pleasant demeanor and a can-do attitude
  • You have outstanding English skills
  • You are service oriented and get a kick out of helping other people out
  • You have first experience as Support Engineer, System Administrator or in a comparable position in a mid-size company before (1+ years) or you have successfully completed an IT-related apprenticeship
  • You have a thorough knowledge of computer maintenance (MacOS, Windows, Linux)
  • Experience in managing services such as G Suite, Jira/Confluence, and jump Cloud is a big plus
  • Brownie points if you have advanced knowledge of network administration (TCP/IP, DNS, DHCP, VLAN)

What you’ll get in return:

Upon starting your employment:

  • 70% discount on HelloFresh or Green Chef boxes
  • Premium Headspace membership
  • Life Assurance
  • Cycle to Work benefit
  • Unlimited access to our Employee Assistance Programme- If in the office, enjoy a Free breakfast every day
  • Learnerbly membership with up to £75 per year to spend on your development  

Upon passing probation:

  • Company pension scheme
  • Classpass membership
  • Private Health Insurance with BUPA

Start date: ASAP

Location: London

Level and progression: An Executive works at a junior / mid-level, running operational tasks autonomously and leading initiatives, with moderate support from manager. From there, you can progress to a Lead level within the same function, or progress sideways to a role in another team at HelloFresh for which you have transferable skills.

Recruitment process: you will first have a chat with a member of our Talent Acquisition team. If you are successful, you will be invited for an interview with our IT Manager.

 

We are convinced that diversity is what makes our teams stronger: whatever identity or background might be, you will have something invaluable to offer to this company. We want to know what it is! Please apply.

Please note that all our sites in the UK are  wheelchair accessible.

Are you up for a challenge?

Learn more about HelloFresh