IT Support Associate

Phoenix, AZ

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Come see what’s cookin’ at HelloFresh!

You will be an essential part of our US Technical Support Team supporting our Phoenix  warehouse facility users and the main technical resource on site. Whether you're responding to incidents or pro-actively working to build a better platform, you will be responsible for providing core IT support ranging from mobile device management,  printer support, basic network troubleshooting, workstation hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users.

Job Description:

You will...

  • Provide excellent customer service, effective response times, and expert insights into general and sometimes complex support issues.
  • Provide on-site and remote resolution of common hardware/software computing issues.
  • Maintain hardware through in person and depot-based repairs.
  • Image and deploy newly acquired hardware to the appropriate department.
  • Understand policies and apply them to come up with a solution that meets user’s needs and aligns itself amongst the company
  • Act as point of contact for other department’s technical requests.
  • Provide training to all users on new hardware and software when required.
  • Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.
  • Ongoing evaluation and improvement of existing support processes and policies.
  • Troubleshoot android based tablets and mobile devices.
  • Hardware and software asset management.
  • Participate in after business hour support for critical incident response escalations
  • Assist other US locations as necessary.

You are...

  • Able to work well under pressure 
  • Ability to prioritize issues and task
  • Able to make decisions and act with limited supervision.

At a minimum, you have...

  • Minimum 5 years of experience in a technical support or helpdesk role required
  • Strong customer service background required.
  • Experience with android tablets, RF equipment and printer support (Zebra printers preferred)
  • Experience supporting on-site and remote users for PC/ Mac, software and hardware.
  • Experience with GSuite
  • IT-related certifications are desirable.
  • Warehouse Experience is preferred.
It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, because they are a protected veteran, or any other protected classification under federal, state, or local law.

Are you up for a challenge?

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