Customer Experience Agent I

Newark, NJ

Apply now

Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result. 

Customer Experience Agent Job Description:

HelloFresh is searching for enthusiastic individuals with a passion for producing results and enriching the customer experience. The main function of this role is to represent HelloFresh's brand values while providing solutions and guidance to new and loyal customers. Customer Experience Agents support customers' kitchen and subscription needs through telephone, email, and live chat interactions.

The Customer Experience Agent position is currently working in a full-time temporary remote capacity from now until December 2021. Customer Care will move to a hybrid model in January 2022.

Hourly Full-Time Position: $17 p/hour

You will…

  • Provide an excellent customer experience on every interaction (telephone, email, and chat)
  • Contribute to our outstanding customer service by providing accurate, and complete service and offering clear guidance to our customers
  • De-escalate situations involving dissatisfied customers and offer patient assistance and support
  • Guide customers through navigating our online portal to take advantage of our products and remain loyal customers
  • Troubleshoot potential problems and provide solutions that meet the customers needs
  • Think creatively and offer ideas about ways to improve and strengthen HelloFresh's relationship with customers
  • Report to Customer Care Supervisor to enhance customer experiences
  • Recognize customers' mealtime needs and present solutions including upselling HelloFresh products (across all brands)
  • Report customer trends to Team Leads and Supervisors
  • Meet established department and individual key performance indicators

You are…

  • Customer obsessed – You have an absolute passion for ensuring a great customer experience with every contact.
  • An identifier of customer issues and offers solutions
  • Engaged, optimistic, and able to bring out the positive in any situation.
  • A "Foodie"- fanatical about food!
  • Communicative and send clear messages verbally and in written form
  • Collaborative in a team environment and successful independently

You have...

  • The ability to work: Monday-Friday (Shifts available: 12pm-8:30pm, 12:30pm-9pm, 1pm-9:30pm, 1:30pm-10pm, 2pm-10:30pm, 2:30pm-11pm, or 3pm-11:30pm)
  • High School diploma/GED (required)
  • 1 year experience in a customer-oriented position e.g. call center, restaurants, retail (preferred)
  • Experience in sales/upselling products (preferred)
  • Bi-lingual (preferred)
  • This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
    • Prolonged periods working at a desk and on a computer
    • Customer communication through telephone, email, and live chat interactions
    • Read information on a computer screen and inputting data into a computer system

 You’ll get…

  • Competitive Hourly Wage & 401K company match that vests immediately upon participation
  • Flexible attendance policy 
  • Built-in team bonus opportunities throughout the year 
  • $0 monthly premium and other flexible health plans effective first day of employment
  • 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
  • Snacks, coffee & catered meals 
  • Company sponsored outings & Employee Resource Groups
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company
It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, because they are a protected veteran, or any other protected classification under federal, state, or local law.

Are you up for a challenge?

Learn more about HelloFresh