FAQs

HelloFresh Subscriptions

Will I be locked into a contract?
No way! We offer a flexible plan where you are in charge. You can change or pause whenever you want. Just let us know by 11:59PM PST 5 days prior to your scheduled delivery day so we can alert our suppliers.
Is there a minimum time commitment?
No, HelloFresh is as flexible as your lifestyle. You can pause or cancel your account at any time up until 5 days before your next delivery is scheduled to arrive.
How do I deactivate my subscription?
Deactivating your subscription is easy. You just need to go to login to your account and follow these steps:
  • 1. Click on Your Subscriptions in the menu to the left
  • 2. If there you have more than one subscription, choose the subscription you'd like to cancel
  • 3. Scroll down and click on the Cancel my subscription link on the right side
  • 4. Follow the steps to cancel
  • 5. You will receive an email confirming your cancellation, please retain this for future reference.
Can I pause my deliveries?
Definitely. If you're traveling or would like to hold your subscription for any reason, simply log into your account and manage your subscription right there. Or email us at hello@hellofresh.com and we will take care of it for you! Just make sure that you make these changes 5 days prior to your scheduled delivery day by 11:59PM PST.
When will I be charged?
Once you sign up for your first HelloFresh box you will be charged right away. For all subsequent deliveries, you will be charged the day after the respective order was placed.

Our Plans

Can I choose my meals?
Yes! If you sign up for our Classic box subscription, you can choose 3, 4 or 5 recipes for two people each week, or 3 recipes for four people. You can make your meal choice after you go through the sign up process! This way you know what you'll be cooking and can plan ahead for your other meals! You can now also select our Family Box, which includes family-friendly recipes for four people. Unfortunately, we cannot yet offer choice for our Family and Vegetarian subscription. But we are working on it! You choose the meals you get by logging on to your account page page and clicking on the "Meal Choice" tab and you will see the 5 options for this upcoming week. If you like the 3 highlighted, nothing more needs to be done. If you'd like to switch one meal for another, uncheck the meal, and then select whichever you'd prefer. The changes will save automatically.
Do your offer vegetarian plans?
Yes! We offer a vegetarian HelloFresh box which includes 3 tasty vegetarian meals per week.
Do you offer plans for people with special dietary requirements?
While we don't offer specific dietary plans, because our ingredients are delivered to you in separate packets, if you have any specific dislikes you can simply omit or replace these ingredients from a recipe. You can learn more about the ingredients we use in the Our Suppliers section.
Do you offer plans for singles?
Our entry level subscription feeds 2 people. We have many single-person households as customers who chose the 3-meal plan for 2 people, and gain eternal popularity with their friends or have amazing leftovers for lunch!

e-Giftcards

How to purchase an e-Giftcard?
Start by clicking Gift Cards at the top of the page. Then, choose whether you’d like to gift a Classic Box, Veggie Box, or Family Box. From there, just follow the prompts to checkout.
Why am I asked to enter a shipping address?
We want to make sure that the person receiving the gift card is in our delivery area. We'd hate for you to buy a gift for someone you love, just to find out they can't receive a box!
Can I purchase more than one gift card?
Absolutely! In order to purchase more than one gift card at a time, you must add each gift card for each product separately. You can pay for multiple gift cards at once at the end of the checkout process.
When will the person I am sending a gift card to receive the gift card?
Your gift card recipient will receive an email on the day you specify to send the gift card. This email will contain instructions on how to redeem the gift card.
Do gift card purchases result in the creation of a subscription?
No, gift card purchases are one-off transactions. Purchasing a gift card does not create a subscription for the sender nor the recipient and no further charges will apply.
Will I receive an email confirmation for my gift card purchase(s)?
Yes, you will receive an email confirmation for your gift card purchase. This email will also include a printable gift card you can download and give to the recipient, if you prefer to give a physical gift card.
I received a HelloFresh gift card. How do I redeem it?
Follow the instructions in the the email notification regarding your gift card. Alternatively, start by clicking Gift Cards and click "Redeem Gift." Follow the prompts to redeem your one-off gift.

Delivery

Where do you deliver?
We deliver across the continental USA! Check out our delivery areas page here delivery area map.
When do you deliver?
We deliver Wednesday, Thursday and Friday for all customers, as well as Saturdays, Mondays, Tuesdays and Sundays in specific areas. Deliveries typically arrive between 8am-8pm.
What if I am not at home to accept the delivery?
Not to worry! If you are not home during delivery, our courier will drop the box off at your front door (or wherever you specify in your Delivery Instructions).

If you live in an area where a box could not easily be left, we suggest one of the following solutions:
  • Provide the address of a helpful neighbor that will be home during the delivery window and can accept your package for you.
  • Have the box delivered to your work place.
  • Have the box delivered to a nearby business or restaurant that won't mind you picking up the box at a later time that day.
How does the food stay fresh in transit?
We have specially designed boxes that we pack with a nice, thick liner and ice packs to ensure that everything arrives to you perfectly cold!
How much does delivery cost?
It’s free! You subscribe and delivery is on us!

Miscellaneous

Will my groceries stay fresh for the week?
Your groceries will stay fresh for the duration of the week. Our recipes are created using ingredients that stay fresh long enough for you to enjoy them in the week you have received them. If we include ingredients that need to be used sooner rather than later (such as fish) we suggest that you prepare them at the beginning of the week.
Where do you get your recipes?
HelloFresh works closely on recipe development with a team of in-house chefs who've graduated from the Institute of Culinary Education and other esteemed Culinary Schools. Our in-house dietitian Rebecca reviews each recipe, ensuring you get a balanced meal on the table!
What do the recipe difficulty levels mean?
Level 1 recipes are all about simplicity and familiarity. They involve little multi-tasking and may require only 1-2 pots and pans.
Example: Honey-and-Ginger-Glazed Chicken with Snap Peas and Jasmine Rice
Level 2 recipes involve a bit more multi-tasking and concentration. They encourage you to experiment with different ingredients and cooking techniques.
Example: Vietnamese-Marinated Steak with Herb Salad, Quick Pickled Veggies, and Jasmine Rice
Level 3 recipes take it up a notch with the most amount of multitasking and a wide variety of adventurous ingredients and cooking techniques that are still totally doable.
Example: Spring Asparagus and Shrimp Risotto with Meyer Lemon
Why is HelloFresh a healthy option?
Cooking with fresh ingredients helps you stay healthy and beats any type of convenience food, frozen food or fast food. By preparing your meals with fresh ingredients you ensure that important nutrients aren't lost. In addition, we curate our recipes to ensure a healthy diet. Since our chefs and nutritionists create and select recipes on a weekly basis, they are able to ensure that your diet is balanced and provides all the nutrients you need for a healthy lifestyle.
How many calories do your meals have?
Roughly speaking our meals contain anywhere from 500-800 calories each.
Which ingredients do you assume I have at home?
All you need to have available at home is salt, pepper, sugar, a good cooking oil, and butter. We'll give you the rest!