FAQs

MANAGING MY ACCOUNT

Can I control which weeks I receive my meals?
Definitely. You’re always in charge and can easily skip a week by clicking My Deliveries. Then Skip Week. Just be sure to let us know by 11:59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.
How do I cancel?
Did you know you can also skip a delivery week? Here’s how: 1. Log in to your account.
2. Click on My Deliveries.
3. Scroll to the week you’d like to skip, then click Skip Week.
But if you’d prefer to cancel...
1. Log in to your account.
2. Click on your name in the upper right-hand corner and choose Settings.
3. Follow the steps to cancel, including indicating a cancellation reason.
You will receive an email confirmation once your subscription has been cancelled. Please retain this for future reference.
Just be sure to pause/cancel by 11:59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.
How do I change when I get my box delivered?
1. Log in to your account.
  • 2. Click on your name in the upper right-hand corner and choose Settings.
  • 3. Select Delivery address & schedule.
  • 4. Click Edit, make necessary changes, then click Save.
  • How does payment work? Is it secure?
    We take payment security very seriously and do not store our customers’ full credit card information on file. Instead, we bill using a secure method called tokenization. A token is an encrypted, randomly-generated code that is assigned to your payment details during checkout to securely bill you.
    How do I update my payment information?
    1. Log in to your account.
    2. Click on your name in the upper right-hand corner and choose Settings.
    3. Select Payment information.
    4. Click Edit, make necessary changes, then click Save.
    How do I redeem a HelloFresh discount?
    All HelloFresh discounts can be redeemed during the checkout process. Simply check the box next to Do you have a Promo Code? in the order summary box on the right. Then, enter the promo code and click Apply.
    My discount code isn't working. What should I do?
    Our Customer Care Team would be happy to help you sort out any discount code issues, so feel free to give them a call at 1-800-733-2414.
    How do I change my password?
    1. Log in to your account.
    2. Click on your name in the upper right-hand corner and choose Settings.
    3. Select Account Details.
    4. Click Edit, make necessary changes, then click Save.
    How do I change my email preferences? ?
    1. Log in to your account.
    2. Click on your name in the upper right-hand corner and choose Settings.
    3. Select Account Details.
    4. Click Change my preferences to subscribe or unsubscribe from certain emails.

    PLACING & EDITING ORDERS

    How do meal selections work?
    If you’re a Classic Plan customer, you can choose your meals from a wide variety of menu options after going through the signup process. But going forward, be sure to select which meals you like by 11:59pm PST 5 days prior to your next scheduled delivery. Unfortunately, we cannot yet offer meal choice for our Family and Veggie customers, but we’re working on it!
    1. Click on My Deliveries.
    2. If you like the meals highlighted, nothing more needs to be done. However, if you’d like to switch one meal for another, click Edit Menu.
    3. Select which meals you’d like to see in your box. When a meal is selected, the words In Box will appear and the circle in the upper right-hand corner of the photo will have a check mark inside.
    4. Click Save. You will now see a small green rectangle with the words In Box in the lower left-hand corner of the recipe photo. If you're not in love with any of the recipes, you can easily skip that week’s delivery.
    Can I choose my ingredients, choose my recipes, or both?
    Recipes… yes! Ingredients, no. However, all ingredients are clearly listed along with specific allergens that correspond to certain ingredients. Everything is packaged and labeled separately, so substituting or omitting an ingredient at home is easy.
    How do I skip a delivery?
    1. Log in to your account.
    2. Click on My Deliveries.
    3. Scroll to the week you’d like to skip, then click Skip Week.
    Just be sure to let us know by 11:59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

    DELIVERY

    Where do you deliver?
    We deliver across the continental US. Unfortunately, we can’t make it to Hawaii and Alaska, but stay tuned! We’re always working on ways to improve.
    When do you deliver?
    We deliver on Wednesday, Thursday, and Friday for all customers, as well as Saturday, Sunday, Monday, and Tuesday in specific areas. Deliveries typically arrive between 8am and 8pm.
    Do you deliver over the holidays?
    We work tirelessly throughout the holidays to ensure your box arrives without any delays, but if we foresee any disruptions, we (or one of our delivery partners) will be sure to send an email letting you know.
    What if I am not at home to accept the delivery?
    No problem! We’ll drop the box at your door (or wherever you specify in your Delivery Instructions), so it’ll be patiently waiting for you when you get home. No signatures necessary.
    What if I don’t want my box delivered to my home?
    No problem! We suggest one of the following solutions:
    Get it delivered to a neighbor’s house.
    Get it delivered to your place of work.
    Get it delivered to a nearby business or restaurant that won’t mind you picking it up at a later time during that delivery day.
    What should I do if my delivery is late?
    You may receive an email from us (or one of our delivery partners) letting you know if there’s a change to your expected delivery day due to extreme weather conditions or other logistics issues. If your box does arrive late and you are worried about the freshness of your ingredients, please feel free to contact our Customer Care Team at 1-800-733-2414.
    How does the food stay fresh in transit?
    We have specially designed boxes with insulating liners, ice packs, and cooling material to keep your food as cool as possible. We even modify our packaging based on season to ensure optimal freshness.
    How much does delivery cost?
    Delivery is free, so it’ll cost you nothing! We take care of that.
    Can I narrow down my delivery window?
    We are unable to offer a narrower delivery window; however, you never have to be home to accept the box. And thanks to our specially designed boxes with insulating liners, ice packs, and cooling material, you can rest assured knowing everything will still be cool by the time you return home.

    MEMBERSHIP AND PLANS

    What type of customized plans do you offer?
    Classic Plan customers have the option to customize their plan via the following preferences: beef-free, pork-free, and fish/shellfish-free. They also have the option to select the Fit, Quick, or Variety preference.
    Our Fit Preference features the three most wholesome, nutritionally dense, and balanced meals on the menu each week. They are around 650 calories per serving, although if a meal falls higher on the calorie spectrum due to the inclusion of healthy fats (i.e. salmon and avocado) or whole grains (i.e. farro, brown rice, and quinoa), it’ll also be considered “Fit.”
    Our Quick Preference features the quickest and easiest recipes on the menu for those looking to whip up deliciously simple meals in 30 minutes or less.
    Our Variety Preference features recipes that showcase new ingredients and techniques for those craving something different (but still quick and totally doable).
    Do you offer vegetarian/vegan options?
    We do offer a vegetarian box with 3 meals for either 2 or 4 people. This box contains fresh fruits, vegetables, whole grains, and plant-based sources of protein. There is no meat or fish. Occasionally, the vegetarian recipes are also vegan; when they are, the recipe is listed as being vegan. With that said, many vegetarian recipes can be made vegan by opting to leave out certain ingredients (like cheese or yogurt).
    Can I choose my meals?
    Yes! If you’re a Classic Plan customer, you can choose from an array of meals after going through the sign up process. Here’s how:
    1. Click on My Deliveries. If you like the meals highlighted, nothing more needs to be done. However, if you’d like to switch one meal for another, click Edit Menu.
    2. Select which meals you’d like to see in your box. When a meal is selected, the words In Box will appear and the circle in the upper right-hand corner of the photo will have a check mark inside.
    3. Click Save. You will now see a small green rectangle with the words In Box in the lower left-hand corner of the recipe photo.
    Unfortunately, we cannot yet offer meal choice for our Family and Veggie customers, but we’re working on it!
    Can I get an email reminding me to choose my meals?
    Classic Plan or 2-meal Family Plan customers can receive a meal choice email reminder. Just follow these steps to update your email preferences:
    1. Log in to your account.
    2. Click on your name in the upper right-hand corner and choose Settings.
    3. Select Account Details.
    4. Click Change my preferences to subscribe or unsubscribe from certain emails.
    Can I choose how many meals I get?
    You bet.
    Classic Plan customers can select 3, 4, or 5 meals per week for either 2 or 4 people.
    Veggie Plan customers can select 3 meals per week for either 2 or 4 people.
    Family Plan customers can select 2 or 3 meals per week for 4 people.
    Do you offer plans for singles?
    Our entry level subscription feeds 2 people, but we have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.
    Can I switch between plans?
    Yes, you can easily switch between plans (Classic, Veggie, and Family), the number of meals received per week, and the serving sizes. All of these changes can be made on the meal choice page.
    Do you offer plans for people with special dietary requirements?
    Transparency is important to HelloFresh, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe. Because everyone has different tastes, allergies, and preferences, we leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs. For more information on our recipes and ingredients, please refer to the section below.
    Are you cheaper than the grocery store?
    Yes! After completing a 10 week price comparison study analyzing our customers’ costs versus the costs of those that shop at nationwide grocers, we discovered that HelloFresh is 75% cheaper than grocery shopping. Here’s why:
    We go directly to suppliers and don’t mark up the price of ingredients
    We delivery everything so you save on transportation
    We keep it seasonal to get the most bang for your buck
    We pre-portion ingredients and kiss food waste goodbye
    How is HelloFresh different from its competitors?
    While anyone can deliver a box of food, HelloFresh opens up a full experience that brings the fun of cooking back into your life. So although the final presentation is important (gotta get in those #HelloFreshPics), the process of getting there is equally as important to us. This is why:
  • Our chef-curated recipes have six easy-to-master steps, take just 30 minutes, and require minimal equipment.
  • We offer up to 7 deliciously simple recipes every week to help you break out of your recipe rut and ensure “dinner” and “boring” are never in the same sentence.
  • We’re as flexible as your lifestyle thanks to easily customizable weekly menus, flexible deliveries, and the option to pause or cancel anytime.
  • Our recipes are balanced, nutritious, and wholesome, so you can feel amazing, be unstoppable, and say goodbye to food comas.
  • RECIPES, INGREDIENTS, AND PACKAGING

    What exactly comes in a meal kit?
    In addition to receiving easy-to-follow recipes with step-by-step instructions, you’ll also receive individual meal kits containing all the pre-measured ingredients you need to make each meal. Everything from pasta to a teaspoon of chili powder is included. In fact, the only ingredients we assume you have on hand are salt, pepper, sugar, oil, and butter.
    How do you develop your recipes?
    HelloFresh has a team of chefs and dietitians, all of whom have completed their educations at accredited universities. Together, the chefs and dietitians work to plan menus with flavor, nutrition, and seasonality in mind. We also bring back recipes rated as favorites by our customers.
    What do the recipe difficulty levels mean?
    Level 1 recipes are all about simplicity and familiarity. They involve little multi-tasking and may require only 1-2 pots and pans.
    Example: Honey-and-Ginger-Glazed Chicken with Snap Peas and Jasmine Rice
    Level 2 recipes involve a bit more multi-tasking and concentration. They encourage you to experiment with different ingredients and cooking techniques.
    Example: Vietnamese-Marinated Steak with Herb Salad, Quick Pickled Veggies, and Jasmine Rice
    Level 3 recipes take it up a notch with the most amount of multitasking and a wide variety of adventurous ingredients and cooking techniques that are still totally doable.
    Example: Spring Asparagus and Shrimp Risotto with Meyer Lemon
    Do you provide nutrition information for your meals? Where can I find it?
    Yes! Nutrition information for calories, fat, saturated fat, carbs, sugar, fiber, protein, cholesterol, and sodium can be found on the website next to each recipe. The nutrition information provided is based on a per serving amount. If you order a 2 person box, you would multiply by 2; if you order a 4 person box, you would multiply by 4 to get the total calories in the dish. Occasionally we will have recipes that have more than the 2 or 4 servings, but this will always be listed on the website ahead of time.
    We purchase our ingredients from several different suppliers, so nutrition facts per meal can vary from the website to your box. However, a black and white, FDA-compliant nutrition label can be found inside of the HelloFresh box that is shipped to your home.
    I have an allergy - what do I do?
    Hellofresh has a variety of menus that could potentially contain an allergen. Ingredients are stored in HelloFresh facilities segregated by packaging that results in protection from cross-contact. This protection is as rigorous as the handling, storage, and display segregation achieved in typical retail establishments (supermarkets, etc.). Most ingredients pass through HelloFresh to the customer sealed in the packages they were received in.
    Transparency is important to HelloFresh, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe. HelloFresh has a team of dietitians that reviews every ingredient for any of the major 8 allergens: wheat, dairy, soy, eggs, nuts, peanuts, fish, and shellfish. The dietitians then use this information to identify and disclose if any recipe contains any of these allergens. Information about any potential allergens in any recipe is then posted on the website next to the meal choice, and the specific ingredient that contains the allergen is called out.
    We leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs.
    Do you offer gluten-free, dairy-free, or nut-free options?
    Yes! HelloFresh has a variety of meal choices each week, some of which are gluten-free, dairy-free, or nut-free. When recipes are free of these allergens, they are labeled as such. We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. But of course, we’re always here to help!
    Do you offer organic ingredients?
    Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best. We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness.
    Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. Rather than focus on whether or not the produce is organic, we are trying to help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.
    Where do you source your fish from?
    HelloFresh is committed to buying delicious, sustainably sourced, natural seafood, and therefore we have rigorous sustainability standards. We currently buy both wild-caught and farm-raised fish. We identify the best option for each species on a case-by-case basis and require traceability (including country of origin, catching area, fishery, catch season, and catching method). This changes depending on the type of fish, time of year, and health of the fish population.
    HelloFresh is proud to work with the Monterey Bay Seafood Watch program which ensures that all of our seafood is rated either "Green/Best Choice" or "Yellow/Good Alternative" by the Monterey Bay Seafood Watch. In addition, some of the fish species HelloFresh buys have additional sustainability certifications such as MSC (Marine Stewardship Council) for wild-caught and BAP (Best Aquaculture Practices) for farm-raised.
    Where do you source your meats from?
    Our meat suppliers vary by week and region. When we choose our suppliers, our first priority is to get to know them and their operation from the inside out. We personally take an on-site visit to every meat vendor we work with to ensure the operation is food safe. Our meats are primarily sourced domestically and are all natural. Our poultry suppliers have certified that the animals they supply us with are both antibiotic and hormone free. Our pork suppliers have certified that the animals they supply us with get the best treatment possible and are all hormone free.
    What should I do if one of my ingredients is damaged or missing?
    This is definitely not acceptable, and we apologize for the inconvenience. Please contact Customer Care at 1-800-733-2414 so we can make this right ASAP.
    What is your packaging made out of?
    Insulating liners Summer and winter liners: honeycomb paperboard with a pulper-safe metalized film Summer liners: recycled cotton, jute, and kraft paper Winter liners: BPA-free plastic and mylar Ice packs Water soluble gel (it dissolves in water but is not pipe-friendly, so don’t pour down the drain!) and recyclable plastic HelloFresh box Mix of recycled and virgin fibers Separator and meal kits Low-density chipboard
    Can I recycle the packaging?
    Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly: Insulating liners The honeycomb paperboard is 100% curbside-friendly. Take summer liners to a nearby recycling center. Trash winter liners. Ice packs Use scissors to cut a small corner and empty water soluble contents into trash before recycling this plastic pack. HelloFresh box Fold and discard with other household recyclables. Separator and meal kits 100% curbside-friendly

    GIFT CARDS

    How do I purchase a gift card?
    1. Log in to your account.
    2. Click the three dots in the upper-right hand corner and select Gift cards.
    3. Choose whether you’d like to give the gift of a Classic, Veggie, or Family box.
    4. Follow the prompts to checkout.
    Why am I asked to enter a shipping address?
    We want to make sure the person receiving the gift card is in our delivery area. We’d hate for you to buy a gift for someone you love just to find out that they can’t receive a box.
    Can I purchase more than one?
    Absolutely! In order to purchase more than one gift card at a time, you must add each gift card for each product separately. However, you can pay for multiple gift cards at the end of the checkout process.
    When will the person I am sending a gift card to receive the gift card?
    Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card.
    Do gift card purchases result in the creation of a subscription?
    Nope, gift card purchases are one-off transactions. You will not be setting up a subscription for the sender or the recipient, and no further charges will apply.
    Will I receive an email confirmation for my gift card purchase(s)?
    Yes, you will receive an email confirmation after purchasing a gift card. This email will also include a printable card for you to download and give to the recipient.
    I received a gift card, now what?
    Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification. Alternatively, head to HelloFresh.com, click Gift Cards, then Redeem Gift.

    HELLOFRESH SHOP

    Do I need a HelloFresh account to order on HelloFresh Shop?
    Yes, but you don't need to subscribe to a HelloFresh meal or wine plan.
    Do I need a HelloFresh plan to order on HelloFresh Shop?
    Nope, no subscription plan necessary. Just your account/login works for us.
    Will my Shop order come with my next HelloFresh meal or wine delivery?
    No, all orders will be packed and shipped separately. We'll try to time your deliveries to correspond with one another, but we don't guarantee it; there are lots of details on our end (like the day you order and shipping info for each item) that make it complicated to sync each order perfectly. But we'll try!
    Can I return my Shop order if I change my mind?
    Sure thing, simply contact Customer Care at hello@hellofresh.com or 1-800-733-2414 and we'll send you your free return shipping label when applicable. Anything you return within 30 days (in the original condition and packaging) will be fully refunded. Unfortunately, we can't refund you for any gift cards or perishable goods.
    Can I make changes to my order?
    Typically, we won't be able to change your order once you place it, but it doesn't hurt to contact Customer Care at hello@hellofresh.com or 1-800-733-2414. We'll try our best to accommodate the changes.
    What do I do if there's an error in my delivery?
    Oh no! Please contact Customer Care (hello@hellofresh.com or 1-800-733-2414) to let us know about an error. We'll do everything we can to fix it as quickly as possible.
    What do I do if my order hasn’t been delivered yet?
    First, look up the tracking number we sent you in your shipping confirmation email so you can check with the carrier. If you're still unclear, Customer Care is always here to help at hello@hellofresh.com or 1-800-733-2414.
    How does HelloFresh choose what products to offer on the Shop?
    The products we sell have been handpicked by our team and tested by our chefs. We also love hearing from customers and take all feedback seriously, so feel free to send any suggestions our way!
    Is sales tax included in the price displayed on the Shop?
    No, sales tax is only added to the final order at checkout when it's applicable.
    How long will it take until my package is delivered?
    Packages are typically delivered within 3-8 business days from the day you place the order.
    What are the shipping costs?
    All orders $50 or above ship absolutely free. Orders under $50 include an $8 shipping fee.
    Where do you ship?
    We ship Shop products anywhere in the continental USA, just like we do with our meal and wine boxes.
    What type of warranty comes with Shop products?
    You can still return any Shop item within 30 days of purchase (in the original condition and packaging) for a full refund. After 30 days, the warranty will vary based on the manufacturer for that product, so feel free to reach out to them directly. Just let our Customer Care team know if you need us to put you in touch.

    HELLOFRESH WINECLUB

    What is HelloFresh’s Wine Club?
    The HelloFresh Wine Club is an easy and convenient way to receive 6 bottles of top-quality red, white, or mixed wines delivered monthly to your doorstep. No commitment necessary. The wines are specially paired with your HelloFresh meals and come with detailed online pairing tips, tasting notes, and flavor profiles.
    How do I sign up for HelloFresh Wine subscription?
    1. Go to HelloFresh.com and click on Wine in the top navigation bar.
    2. Select your plan (Mixed Wine, Red Wine, or White Wine).
    3. If you’re already a HelloFresh member, please log in to your account. Once you do so, your delivery and account information will appear.
    4. If you don’t have an account with us but would like to sign up for a wine subscription, please follow the steps under the New Users section.
    Where can I learn more about the wines that you send?
    Head to HelloFresh.com/wine to preview the wines for the upcoming month and view online tasting notes with detailed flavor profiles and pairing tips.
    Who sources the wines I am shipped every month?
    Our trusted partner sources from renowned international vineyards in the top wine-producing regions, including France, Italy, Argentina, and Napa Valley.
    Is there a sales tax on my wine deliveries?
    Yes, there is a sales tax. The exact amount depends on your address and is calculated during checkout.
    Can I purchase HelloFresh wine as a gift?
    We currently don’t offer the option to purchase HelloFresh wine as a gift, but stay tuned! We’re actively working on it.
    How much does it cost to have a HelloFresh Wine Club membership?
    We source directly from the vineyard and eliminate all added costs so you can share, savor, and impress your guests at $89 per month, which is under $15 a bottle.
    How do I skip a wine delivery?
    1. Log in to your account.
    2. Click on My Deliveries.
    3. Click on the calendar icon in the upper right-hand corner.
    4. Scroll to the day of the month your wine is scheduled to be delivered, then click on the circle.
    5. Click Skip Month.
    Just be sure to let us know by 12pm EST 7 days prior to your next scheduled delivery.
    How do I cancel my HelloFresh Wine membership?
    Did you know you can also skip a delivery month? Here’s how:
    1. Log in to your account.
    2. Click on My Deliveries.
    3. Click on the calendar icon in the upper right-hand corner.
    4. Scroll to the day of the month your wine is scheduled to be delivered, then click on the circle.
    5. Click Skip Month.
    But if you’d prefer to cancel,
    1. Log in to your account.
    2. Click on your name in the upper right-hand corner and choose Settings.
    3. Click Cancel my subscription, which can be found underneath Account details.
    If you cancel by 12pm EST 7 days prior to your next scheduled delivery, you won’t be charged and all future deliveries will be cancelled. However, if you do so after the cut-off date, your order will be processed and the box will be sent to you.
    When will you charge my card for my wine delivery?
    You will be charged immediately upon signing up for your first box. After that, you will be charged 7 days prior to delivery.
    Where do you ship wine?
    We ship to over 95% of counties in the continental US. Upon entering your zip code during checkout, the system will inform you if you live in an eligible area.
    When will my wine be delivered each month?
    Follow these steps to find out when your wine box is scheduled to be delivered. 1. Log in to your account.
    2. Click on your name in the upper right-hand corner, then click Settings.
    3. Select Delivery address & schedule.
    The Delivery Windows section displays when your next wine box will arrive.
    Is an adult signature required for my wine delivery?
    Yes. An adult aged 21 years or older must be present with a valid ID to sign for the delivery. To make things easier, you can have the box shipped to your business address and use the FedEx Location Tool to track your delivery.
    What if I or another adult is not available to receive my wine delivery?
    If an adult aged 21 years or older will not be present to sign for the delivery, we recommend shipping to a business address. Otherwise FedEx will try delivering 3 times before requiring an adult to retrieve the box from a FedEx center.
    How do I change my monthly Estimated Arrival Date or Address?
    1. Log in to your account.
    2. Click on your name in the upper right-hand corner, then click Settings.
    3. Select Delivery address & schedule.
    4. Click Edit, make necessary changes, then click Save.
    How do I skip a wine delivery?
    1. Log in to your account. 2. Click on My Deliveries.
    3. Click on the calendar icon in the upper right-hand corner.
    4. Scroll to the day of the month your wine is scheduled to be delivered, then click on the circle.
    5. Click Skip Month.
    Just be sure to let us know by 12pm EST 7 days prior to your next scheduled delivery.
    My scheduled delivery date is later in the month. Does that mean I’ll have fewer wine pairing options?
    Not at all! Our wines are hand-selected to complement HelloFresh recipes over the course of several weeks to ensure that everyone has plenty of options and time to enjoy the exceptional wine pairings.
    How much wine is in each delivery?
    Each curated box comes with 6 full-size bottles (750 ml) of all red wines, all white wines, or a mixture of reds and whites.
    Will my wine be shipped with my meals?
    Nope! Your weekly box of recipes and ingredients is shipped separately from your monthly box of wine.
    Where can I see the wines that are included in my next delivery?
    1. Log in to your account. 2. Click on My Deliveries. 3. Scroll to the bottom to view your wine menu for the month.
    Can I receive more or fewer than 6 wines every month?
    At this time, customers can only receive 6 wines in their box every month, but stay tuned! We’re always working on ways to improve.
    Can I order just red or just white wines?
    Absolutely! HelloFresh Wine Club members can choose to receive all red wines, all white wines, or a combination of reds and whites.
    What’s in the mixed wine box?
    There are 4 red wines and 2 white wines in the mixed box.
    I received a bottle of wine in my box that I loved! Can I buy more of the same bottle through you?
    Not at this time, but stay tuned! We’re always working on ways to improve.
    What if I don’t like the wine selected for my next delivery?
    Feel free to skip the month! Here’s how: 1. Log in to your account.
    2. Click on My Deliveries.
    3. Click on the calendar icon in the upper right-hand corner.
    4. Scroll to the day of the month your wine is scheduled to be delivered, then click on the circle.
    5. Click Skip Month.
    Just be sure to let us know by 12pm EST 7 days prior to your next scheduled delivery.
    I didn’t receive my scheduled wine delivery this month. What should I do?
    Our Customer Care Team would be happy to help you sort out any delivery issues, so feel free to give them a call at 1-800-733-2414.
    Can I return wine I don't like?
    Definitely! Simply return the wines you don’t like with the return slip as well as the unopened bottles, and we’ll give you a full refund without any fuss. In fact, we have a 100% Satisfaction Guarantee.
    Can you replace a bottle that broke in transit?
    Absolutely! Please contact our Customer Care Team at 1-800-733-2414 — they’d be happy to send you a replacement for a bottle that broke in transit.

    I HAVEN’T FOUND AN ANSWER TO MY QUESTION. WHAT SHOULD I DO?

    SEE BELOW!
    For general inquires, contact our Customer Care Team at 1-800-733-2414 or at hello@hellofresh.com. For PR inquiries, contact our PR Team at press@hellofresh.com.