Question 1

How does HelloFresh’s meal kit delivery service work?

Accepted Answer

HelloFresh’s meal delivery service simplifies meal planning by bringing pre-portioned ingredients and step-by-step recipes to your door. You can set preferences for different diets—from carnivores to calorie-conscious—and choose from 60+ weekly chef-designed recipes. With meal kits delivered on your chosen day, enjoying home-cooked meals is easier than ever. Plus, you have flexibility to skip weeks or cancel anytime as your needs change.

Question 2

Does HelloFresh offer meal delivery options for special diets?

Accepted Answer

HelloFresh’s meal delivery service provides a variety of plans designed to meet different dietary preferences and lifestyles. Whether you’re looking for vegetarian or vegan options with the Veggie plan, calorie-conscious meals under 650 calories with the Fit & Wholesome plan, or seafood-focused recipes with the Pescatarian plan, HelloFresh has you covered. In addition, you can find gluten-free and keto options within these plans and across our rotating menu. With HelloFresh, you can enjoy a convenient meal delivery service tailored to your specific dietary needs.

Question 3

Are Hellofresh meals frozen?

Accepted Answer

No, your box only contains fresh, pre-portioned ingredients!

Question 4

How long will my ingredients last?

Accepted Answer

Please refrigerate your ingredients to ensure they stay at peak freshness. With the exception of seafood, all ingredients should be cooked and consumed within seven days of delivery. Seafood should be cooked and consumed within 2 days of delivery. Please do not refreeze your ingredients.

Question 5

How many servings are in one meal?

Accepted Answer

Our meals start with two servings per recipe. However, we offer plan sizes for households of all sizes.

Question 6

What is a meal kit?

Accepted Answer

HelloFresh lets you choose from over 100 recipes every week. Once you’ve selected yours, we send pre-portioned ingredients and recipe steps to your home. No prepping, planning, or store runs.

Question 7

Can I skip a week of meal kit delivery?

Accepted Answer

Yes. With our meal kit subscription service, you are always in control. If you don’t want to receive a meal kit on a particular week, you don’t have to. To avoid charges when skipping a week, you simply need to “pause” your meal kit order or cancel your meal delivery subscription after logging into your account. Pausing or canceling your meal delivery service should be done by 11:59 pm PST, five days before your next delivery schedule. Note that you will be charged on all orders that you failed to cancel before the cut-off date.

Question 8

Do HelloFresh meal kits support a healthy lifestyle?

Accepted Answer

Yes. HelloFresh offers a wide array of flavorful and nutritious meal kit menu options that cater to a range of dietary needs, including vegetarian, pescatarian, Calorie Smart, Carb Smart and more! By featuring crisp, seasonal vegetables and other fresh produce, we make sure your meal kits are packed with the freshest local ingredients.

Question 9

Does HelloFresh give nutrition & calorie information?

Accepted Answer

Absolutely! We guarantee that every single one of our meal kits is appropriately labeled. They have all the nutritional facts you’re looking for like calorie content and the amount of carbohydrates, protein, dietary fiber, sugar, sodium, unsaturated and saturated fat, and cholesterol.

Question 10

Why should I choose HelloFresh as my meal kit delivery service?

Accepted Answer

HelloFresh is America’s #1 meal kit, offering the widest variety of recipes to over a million customers around the country. We have the most five-star recipes and the most five-star reviews among meal kit delivery services according to Trustpilot. HelloFresh was also recognized as having America’s Best Customer Service among meal kit companies by Newsweek in its “America’s Best Customer Service 2020 and 2022” articles. It has also been named the #1 meal kit by USA Today in its “Readers’ Choice Awards” six years running. Beyond the awards and accolades, HelloFresh’s meal service  supports healthier and more sustainable lifestyles.

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