Frequently Asked Questions

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RECIPES & INGREDIENTS

How Do I Leave Recipe Feedback?

If you have recipe surveys authorized in your notifications settings, you will receive a weekly survey to review your meals.

Alternatively, you may also review recipes by selecting Past Deliveries at the top of the page.

Find the recipe you would like to review
Below the picture of the meal, select the 1-4 star rating
A small pop up will open where you can adjust your rating and leave feedback about the recipe
Once done click Send Feedback

What do the tags on the recipes mean?

We make it easy to spot your perfect plate! 🍽️

Our menu features a variety of delicious recipes every week, and our chefs use tags to help you quickly find the ones that fit your lifestyle. Here is a breakdown of what those tags mean:

Quick & Easy

15-Min / 20-Min Meal: Designed for the time-strapped chef; these often include pre-prepped ingredients to get dinner on the table fast.

Quick: Recipes that can be prepared in 20 minutes or less.

Easy Prep & Clean: Focuses on low-prep ingredients and minimal dishes.

Easy Prep: Includes ingredients that require very little chopping or handling.

Easy Cleanup: Meals designed to leave your kitchen (mostly) mess-free.

Dietary & Nutrition

Veggie: Meatless meals centered on plant-based ingredients.

Vegan: Entirely plant-based and dairy-free.

Protein Smart: Higher protein options, typically containing at least 40g of protein per serving.

Carb Smart: Lower-carb choices, swapping heavy grains for extra veggies and lean proteins.

Health Conscious / Dietitian-Approved: Meals that meet specific nutritional criteria for a balanced diet.

GLP-1 Friendly: Nutrient-dense meals aligned with specific metabolic health needs.

Specialty & Premium

Premium Picks: Gourmet recipes featuring high-quality proteins or unique ingredients (these usually have an additional fee).

Best Seller: Tried-and-true fan favorites that customers love.

New: Fresh additions making their debut on the menu.

Seasonal Fave: Highlights ingredients at their peak during a specific time of year.

Build-A-Plate: Interactive meals like taco or ramen bars where you can customize your final assembly.

Convenience & Style

Ready Made Meals: Heat-and-eat options that are ready in about 3 minutes.

Prep & Bake: Meals that go straight into the oven, often coming with a disposable aluminum tray.

Family Friendly: Kid-approved flavors that skip the spice and long prep times.

Spicy: Marked with a red pepper icon so you know there's a kick.

Big-Batch Dinner: Double-portion recipes perfect for larger families or meal prepping.

How do I download recipe cards?

Recipe cards for your selected meals will come in your weekly delivery.

You may also download them by accessing the My Menu page.

Log onto HelloFresh.com and then click on My Menu
Click the picture of the recipe
When the pop of the meal appears, scroll down till you see Instructions and select Download
The recipe will then download as a PDF file to your computer for you to access.

How are my recipes developed?

HelloFresh's chefs work to plan menus with flavor and seasonality in mind.

We also bring back Hall of Fame recipes rated as favorites by our customers.

What should I do if one of my ingredients is damaged or missing?

This is definitely not acceptable, and we apologize for the inconvenience. Please let us so we can make this right ASAP. You may use this link here to report any damaged or missing ingredients.

*Please be advised that proteins are packaged at the bottom of your box, under the meal kits.

How long will my ingredients stay fresh?

To ensure your ingredients stay at the peak of freshness in which they were packed, we recommend storing all items at refrigerated temperatures. With the exception of seafood, all ingredients should be cooked and consumed within seven days of delivery. Seafood should be cooked and consumed within 2 days of delivery. Do not refreeze ingredients.

Where do you source your meats from?

HelloFresh maintains a rigorous selection process to align with suppliers which meet our core standards. Our suppliers adhere to USDA Inspection Guidelines and are supplemented by globally recognized third-party food safety audit programs.

We personally take an on-site visit to every meat vendor we work with to ensure the operation is food safe.

Our meats are primarily sourced domestically.

Per federal regulations prohibiting the use of hormones in chicken and pork, our suppliers' chicken and pork are hormone free.

Animal welfare and sustainability remain an integral component of our corporate commitment to our customers and the environment. These claims will vary by business. We are dedicated to the continued improvement of our supply chain and the food industry.

For more information about our suppliers click here.

Where do you source your fish from?

HelloFresh is committed to buying delicious, sustainably sourced seafood, and therefore we have rigorous sustainability standards.

We currently buy both wild-caught and farm-raised fish. We identify the best option for each species on a case-by-case basis and request traceability (including country of origin, catching area, fishery, catch season, and catching method). This changes depending on the type of fish, time of year, and health of the fish population.

We have joined forces with the Monterey Bay Aquarium Seafood Watch program and strive to only source ocean-friendly seafood rated Best Choice, Good Alternative, or Eco-certified by trusted, independent programs like the MSC (Marine Stewardship Council), ASC (Aquaculture Stewardship Council) and BAP (Best Aquaculture Practices). HelloFresh also supports the CSARP+ initiative by sourcing from Chilean salmon producers that are leading the industry in antibiotic-reduction efforts.

Please note, the Good Chop bundle box offered through the Marketplace follows the same values and standards as seafood sourced for our HelloFresh boxes. For more information about our suppliers click here.

Do you offer Keto/Paleo meals?

While HelloFresh offers a variety of meal preferences, we do not offer a Keto/Paleo meal plan or preference nor any meals specific for these diets. However, our meals may be adjusted at home to meet a customer's dietary needs. We leave it to our customer's discretion to review the recipes each week, to determine whether our meals are appropriate for their dietary needs, and to determine any appropriate actions taken with our meals for their dietary needs.

Do you provide nutrition information for your meals? Where can I find it?

Yes! Here is how to find it:

On Web

Log in to your account.
Choose 'My Menu'.
Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

On Mobile

Log in to your account on the app.
Choose 'My Menu'.
Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down and select Nutrition Values section.

Do you offer vegetarian/vegan options?

Our weekly menu features a wide variety of Veggie and Vegan recipes, packed with fresh seasonal produce, hearty grains, and delicious plant-based proteins.

Tailored to Your Taste

Vegan Favorites: Look for the "Vegan" tag for recipes that are entirely plant-based and dairy-free.
Veggie Flexibility: Our "Veggie" recipes are perfect for vegetarians. Want to make them vegan? You can easily customize these dishes at home by simply omitting or swapping ingredients like cheese, yogurt, or honey.

Do you offer gluten-free, dairy-free, or nut-free options?

At HelloFresh, we prioritize transparency so you can cook with peace of mind. While we don’t currently offer certified gluten-free or nut-free meal plans, our diverse weekly menu makes it easy to find recipes that work for you. All ingredient information and potential allergens are listed for every recipe, allowing you to review and select the meals that best meet your dietary needs.

As for our vegan/vegetarian options, we want to make plant-based eating as delicious as possible:

Vegan Recipes: We offer dedicated Vegan meals every week that are naturally dairy-free.
Veggie Flexibility: Many of our Vegetarian meals can be easily adapted to be dairy-free by simply omitting items like cheese or cream during your home prep.

Do you offer organic ingredients?

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

How can I check allergen information?

We provide allergen information on recipe cards and/or ingredient packaging. We recommend reviewing the ingredients in each recipe before placing your order to ensure our meals meet your needs. We strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.