Addressing Recent Allegations Against HelloFresh’s Operations

A recent news report references a class action lawsuit involving allegations regarding our Newark facility. While this is an ongoing case from 2024, this is statement from HelloFresh in response:

Our frontline workforce is the foundation of our company, and ensuring a safe, fair, and respectful workplace is our highest priority.

Upon learning of these allegations, which date from 2023 and years prior, we conducted a thorough internal investigation and found these claims to be entirely without merit. We vehemently denied these allegations when this lawsuit was filed over two years ago, and we continue to vehemently deny them today.

HelloFresh maintains robust anti-discrimination and anti-harassment policies governed by our Employee Handbook and Global Code of Ethics. They are backed by mandatory training and multiple reporting channels, including a 24/7 confidential hotline for anonymous complaints.

We take every concern seriously and remain fully dedicated to upholding a culture of integrity and accountability.

A LOOK INSIDE

Ever wondered about what it’s like to work inside a HelloFresh facility? Watch this video to learn more about the great employees who help pack and ship customer orders.

We Are Committed to a Safe Work Environment

When it comes to our teams, nothing is more important than the safety of our employees and fostering a positive work culture within our facilities. All employees begin their time with us through safety training. We cultivate a culture where safety is not just a requirement, but a shared responsibility for everyone who works in or visits our facilities. We conduct daily safety audits at our sites and provide safety tips for frontline managers to share with employees, ensuring safety remains top of mind for everyone in the building.

We Listen to Our Employees

Employees are encouraged to voice their comments, questions, and concerns to our team. We value open, two-way dialogue in our buildings and welcome direct feedback. Employees have multiple ways to share their thoughts, including speaking with their manager or reaching out to our onsite human resources or safety teams. We also regularly conduct employee surveys—typically every four months—hold onsite focus groups, roundtables, start-of-shift standups, and All Hands meetings, all of which encourage discussion at the site level. Finally, we offer a 24/7 hotline for anyone to share concerns anonymously.

We Offer Competitive Pay and Benefits

Our hourly employees who prepare customer orders work in full-time roles are paid competitively and receive regular pay rate increases as their tenure and career grows in our organization. Employees are eligible for 401(k) matching and paid time off, as well as health care benefits starting on their first day of employment. We also offer a zero-cost health care option for employees. HelloFresh employees receive paid parental leave after 9 months of service, along with free back-up child care and elder care options. Employees can access pre-tax spending accounts, such as commuter benefits and healthcare and dependent care FSAs. Additionally, employees are eligible for generous product discounts of up to 85% off our portfolio of products. Onsite medical clinics are available at all locations to support those working in our buildings.

We Set High Expectations for Our Suppliers and Hold Them Accountable

To manage variation in customer demand, HelloFresh partners with third-party providers who help supplement our workforce.

We expect all of our staffing partners to comply with applicable laws and our Ethical Trading Policy. This policy defines labor practices that HelloFresh deems unacceptable, both within the company and throughout its supply chains. The Ethical Trading Policy prohibits forced or bonded labor (including any form of modern slavery or human trafficking), child labor, discrimination, harassment, and harsh or inhumane treatment. It also requires suppliers to respect worker rights, provide a safe and hygienic workplace, and ensure timely payment of wages.

Additionally, HelloFresh conducts supplier audits to verify that suppliers are adhering to these labor standards. When necessary, HelloFresh may engage independent third parties to conduct these audits.

We Are Committed to Giving Back to the Community

At HelloFresh, our mission is to ensure that fresh, delicious food is easily accessible, especially for neighbors and local community members who may be struggling with food insecurity. Every day, HelloFresh works with local organizations, government officials, logistics professionals, and even our own customers to combat hunger in communities across the US. Our donations include surplus food, ingredients, supplies, meal kits, employee volunteer hours, and monetary contributions to organizations fighting food insecurity and food waste. Learn more about our social impact work here.

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