Skip to main content

Frequently Asked Questions

Results are

How do I change my delivery address?

You may follow the steps below:

  1. Log in to your Account.
  2. Click on your name in the upper right-hand corner and head to your Account Settings.
  3. Select 'Plan Settings'.
  4. Scroll down to 'Delivery'.
  5. Click 'Edit' on 'Delivery Address'.
  6. You can also add any special 'Delivery Instructions' for the delivery driver to follow
  7. Make the necessary changes and click 'Save'.
How do I skip a delivery week?
  • Login to your account
  • Click on 'My Menu'
  • Select the delivery day of the week you'd like to skip, then click 'Edit Delivery'.

ManageWeek

  • Then select 'Skip this week' from the banner that appears.
  • If you have a multi-week discount or credit on your account, don't worry! The discount will still stay intact and only apply to the weeks that you order, until expired.

*Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

How do I update my delivery address on the app?

Steps:

  • Log in to your account on the app.
  • Click on the Profile icon at the bottom right-hand corner.
  • Select 'Edit' on the tab labelled _Preference Settings.
  • Scroll down to the Delivery section.
  • Click the Edit button for 'Delivery Address'.
  • Edit your address and don't forget to leave delivery instructions!
  • Click Save. Please note that changes will apply to the upcoming delivery that has yet to be billed for.
How do I skip a delivery using the app?
  • Log in to your account on the app.
  • Click on My menu.
  • Choose the delivery week that you will like to skip from the top.
  • Select Edit Delivery and then select Skip this week.

Couldn't find the information you were looking for? Contact Us