On Mobile App

1. Log in to your HelloFresh account
2. Click on the Profile icon that appears on the bottom right.
3. Click on Personal info.
4. Your credit balance will appear underneath your customer id.

On Web

1. Log in to your HelloFresh account
2. Click on your name in the upper right-hand corner and select Account Settings from the drop down menu.
3. Select Account Info.
4. Scroll down to Your Credit to view the credit amount on your account.

Heads up, your voucher & HelloFresh Cash (credits) are stackable, which means if you have both a discount code and a credit in your account, we'll apply both towards your next delivey.

Love HelloFresh and want to share with your friends and family?! Once logged in, click HelloFriends at the top right of the page. Please note that the referral offers can only be redeemed by first time customers.

Referrals are free gifts you earn from us as you continue your subscription. You can send them to friends/family who have never tried our service before. Your specific offer you can share will appear in your account on the HelloFriends page.

When successfully redeemed, you will receive credit to activate on your account via email! The email will include the credit amount and how to redeem it.This is the only way to redeem your credit!||

After completion, your credit will appear in your account settings under ‘Account Info’ and apply to your next order! Customers can send out an unlimited amount of referrals however, you will only receive credit for a max of 10 successfully redeemed referrals!

Offer is subject to change and might reflect different offers for HelloFriends.

You may view all your previous orders here

Alternatively, you may follow the steps below:

• Log in to your HelloFresh account, click on your name in the upper right-hand corner and head to your account settings
• Head to 'Order History' and there you can view all your previous orders and how much you were charged
• If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you.

Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly:

Insulating liners

• The honeycomb paperboard is 100% curbside-friendly.
• Take summer liners to a nearby recycling center.
• Trash winter liners.

Gel packs

• Use scissors to cut a small corner and empty water soluble contents into trash before recycling this plastic pack.
• To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

Dry Ice

• Dry ice can be placed in a ventilated area at room temperature, where it will evaporate away.
• Keep it out of reach of children and pets.
• Dry ice should never be disposed of in a trash can, chemical waste container, garbage can, sink, or toilet. To prevent an injury similar to a burn, always use protective gloves.

HelloFresh box

• Fold and discard with other household recyclables.

Separator and meal kits

• 100% curbside-friendly

Visit our dedicated Recycling page here for details on how to recycle each part of the HelloFresh box responsibly.

Yes! Here is how to find it:

On Web

1. Log in to your account.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

On Mobile

1. Log in to your account on the app.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down and select Nutrition Values section.

Yes! Here is how to find it:

On Web

1. Log in to your account.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

On Mobile

1. Log in to your account on the app.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down and select Nutrition Values section.