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Frequently Asked Questions

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How do I update my personal details on the app?
  • Log in to your account on the app.
  • Click on the Profile icon at the bottom right-hand corner.
  • Click on Personal Info.
  • To edit first and last name, click on the 'Edit' button at the top right. When done click on 'Done'.
  • To update all other person info, please click on the appropriate tab and submit your updates.
When will the person I am sending a gift card to receive it?
Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card.
I already paid for my box. Why am I seeing an additional surcharge on my statement?

Each week we offer eight special meals that are top-of-the-line recipes with the highest quality ingredients. These meals will be marked with any of the following banners:

  • Premium Picks
  • Lovely Night In
  • Big-Batch Dinner
  • Winter Warmers
  • 15-Min Premium

If you select a recipe with one of these banners a surcharge for that meal will be billed to you. The surcharge amount per person is indicated in the recipe preview when selecting your meals.

Upcharges

Where do you source your meats from?

HelloFresh maintains a rigorous selection process to align with suppliers which meet our core standards. Our suppliers adhere to USDA Inspection Guidelines and are supplemented by globally recognized third-party food safety audit programs.

We personally take an on-site visit to every meat vendor we work with to ensure the operation is food safe.

Our meats are primarily sourced domestically.

Per federal regulations prohibiting the use of hormones in chicken and pork, our suppliers' chicken and pork are hormone free.

Animal welfare and sustainability remain an integral component of our corporate commitment to our customers and the environment. These claims will vary by business. We are dedicated to the continued improvement of our supply chain and the food industry.

For more information about our suppliers click here.

Do you offer plans for singles?
Our entry level subscription feeds 2 people, but we have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.
How do I view my credits?

On Mobile App

  1. Log in to your HelloFresh account
  2. Click on the Profile icon that appears on the bottom right.
  3. Click on Personal info.
  4. Your credit balance will appear underneath your customer id.

On Web

  1. Log in to your HelloFresh account
  2. Click on your name in the upper right-hand corner and select Account Settings from the drop down menu.
  3. Select Account Info.
  4. Scroll down to Your Credit to view the credit amount on your account.

Heads up, your voucher & HelloFresh Cash (credits) are stackable, which means if you have both a discount code and a credit in your account, we'll apply both towards your next delivey.

How do I update my Email address on my account?

You can update your email address by clicking here

Alternatively, you can follow the steps below:

  1. Log in to your account.
  2. Click on your name in the upper right-hand corner and head to your Account Settings.
  3. Select 'Account Info'.
  4. Click 'Edit' on 'Personal Info'.
  5. Make the necessary changes and click 'Save'.
How many people can I order for?

HelloFresh offers plans that feed two, four, and six people with the option to select up to 8-12 meals each week! (select customers can currently select a plan for three people)

As for those with a single-person household, we recommend the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

You can view the offered plans here

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