Did you know you can skip a delivery week instead? Here’s how:

1. Log in to your account.
   
2. Click on My Menu.
   
3. Select the delivery day of the week you’d like to skip, then click Edit Delivery.
   
4. When the banner appears, click Skip This Week
   
   

But if you’d prefer to cancel, you can do so by clicking HERE. Please follow all of the prompts on the screen to finalize.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

If you’re thinking about canceling, please keep in mind that most credits, including referral bonuses, promotional offers, and credits issued by customer care are only available while your account is active and will be removed upon cancellation of your subscription.

Don't worry about surprises, during the cancellation process, you will see a summary screen showing the exact amount of HelloFresh Cash you will lose if you proceed.

Please note that we unfortunately cannot process box cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

Pro tip: You can reactivate your account anytime by logging back in and clicking the Reactivation button. Hope to see you again soon!

We want you to get the most out of your HelloFresh experience! If you’re thinking about canceling, please keep in mind that most credits, including referral bonuses, promotional offers, and Customer Care compensation are only available while your account is active and will be removed upon cancellation of your subscription.

Don't worry about surprises, during the cancellation process, you will see a summary screen showing the exact amount of HelloFresh Cash you will lose if you proceed.

💡 Pro-Tip: Pause, Don't Cancel!
To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits will remain on your account.

To view our Terms & conditions, please click HERE.

The $1 you may see at checkout is simply an authorization charge to verify the validity of the payment method you are using.

If you update your payment method on an active subscription, you will also see a $1 charge to verify the validity of the new payment method you are using.

Rest assured, however, this dollar will be returned to you with 5-10 business days.

Currently, some coupons can only be applied when opening a new subscription or reactivating a canceled one.

There will be a promo code box during the checkout or reactivation process.

Simply enter your code there and click Apply.

If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount.

If you are using an iPhone or iPad, you can request to delete your account directly through the HelloFresh app. Follow these steps:

Select the 'Profile' and navigate to the 'Personal Info' section in your app settings.

Tap the 'Delete Account' button.

Note: If you have an active subscription, you must cancel it first. You will see a "Go to website" link to complete the cancellation.

Once your subscription is cancelled, return to the app and select 'Send Request'. This will generate a pre-populated request to our Data Protection team to begin the deletion process.

Currently, the "Delete Account" button is a specific feature for iOS users. If you are using an Android device or a web browser please click HERE.

Please note that the process of fulfilling your request may take up to 90 calendar days. Be advised that we cannot delete all information immediately, as we must retain a minimal record of your request and certain historical data as necessary to complete a contract, fulfill a legal obligation, or comply with other statutory exceptions.

Review our Privacy Policy for more information.

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again.

If on desktop, simply log in to your account and you will see the following banner:



Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below to reactivate on the web:

1. Click on your name in the upper right-hand corner and choose Account Settings.
2. Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!
   
   To make changes on the Mobile App:
3. Open the HelloFresh app and select Review details to reactivate at the top of the screen.
4. Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
5. Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
6. Select Got it to confirm that the subscription has been successfully reactivated.

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.