How can I check allergen information?
We provide allergen information on recipe cards and/or ingredient packaging. We recommend reviewing the ingredients in each recipe before placing your order to ensure our meals meet your needs. We strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.
What should I do if my delivery is late?
You may receive an email from us (or one of our delivery partners) letting you know if there’s a change to your expected delivery day due to extreme weather conditions or other logistics issues.
If your box does arrive late and you are worried about the freshness of your ingredients, please feel free to contact our Customer Care Team here.
Can I choose my ingredients, choose my recipes, or both?
Recipes...yes! Ingredients, no. However for each recipe, on our site and recipe cards, all ingredients are clearly listed along with specific top 8 allergens that correspond to certain ingredients. Everything is packaged separately in a meal box. If you deem appropriate for your dietary needs, you can substitute or omit an ingredient at home!
If you are an existing HelloFresh Customer, you can click here to select your meals
How can I check allergen information?
We provide allergen information on recipe cards and/or ingredient packaging. We recommend reviewing the ingredients in each recipe before placing your order to ensure our meals meet your needs. We strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.
I received a gift card, now what?
Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification.
Alternatively, you can do the following:
- Head to HelloFresh.com.
- Click ‘Gift Cards’ from the menu at the top.
- Click the ‘Redeem gift card’ button on the screen.
- You will be navigated to a part of the website where you can enter your code.
- Once you enter your code, click 'Redeem'.
How do I swap out meals using the app?
All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:
- Log in to your account on the app.
- Click on My Menu from the option at the bottom.
- Select the delivery day you would like to edit.
- Click on Change meals.
- You can then un-select the meals by clicking the minus button and select the meals you prefer with the plus button.
- When done, click Continue.
- Select any extras you would like to add, if any, then click All done!. If not, select Skip.
- You will now see your meal selections and any addons appear on your menu.
How do I know when my food is “done”?
The best way to know if your food is done cooking is to use a food thermometer. When your food reaches a safe internal temperature as measured by a food thermometer, it is done and ready to eat. (ask.usda.gov)
Should I wash meat or poultry before cooking?
Do not wash or rinse raw meat or poultry before you cook it. Washing can cause bacteria found on the surface of meat or poultry to be spread to ready-to-eat foods, kitchen utensils, and counter surfaces. This is called cross-contamination. Failure to clean these contaminated areas can lead to foodborne illness. Cooking (baking, broiling, boiling, and grilling) to the right temperature kills the bacteria, so washing food is not necessary. Using a food thermometer is the only sure way of knowing if your food has reached a high enough temperature to destroy foodborne bacteria. (ask.usda.gov) 
