Our teams have prepared for a variety of scenarios and are working closely with our vast network of suppliers to minimize any disruptions to your service. Our food supply has not been impacted and we’re working hard to maintain safe and dependable service. If we anticipate any delays or changes to your upcoming order, we will notify you immediately through email.
Will HelloFresh engage in surge pricing?
We are committed to never engaging in surge pricing. We work with a wide variety of suppliers and are taking steps to properly source ingredients and continue delivering the ingredients and recipes you’ve ordered without any disruptions or changes to your regular service. That is our commitment to you.
Are HelloFresh employees offered paid sick leave?
Yes. The health and wellbeing of our employees and customers is our highest priority. As such, all of our employees are given paid sick leave. We’ve also enhanced our sick leave and attendance policies to support our hourly employees who may have been directly impacted, are feeling symptomatic and/or those who are mandated to self-quarantine. In addition, we’re providing added flexibility to working parents who are navigating school and daycare closures.
Can COVID-19 be transmitted through food?
According to the Centers for Disease Control (CDC) “there is no evidence to support the spread of COVID-19 through food.” Additionally, “there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.” Maintaining the safety and quality of our product and ensuring our customers’ well being is our highest priority. Rest assured that we would never do anything to put either of those at risk.
What precautions are your delivery partners taking?
We are working very closely with our delivery partners to ensure the quality and safety of our product while in transit. According to the CDC, “there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures,” and there is no evidence to support the spread of COVID-19 through food. In addition, our delivery partners have been directed to follow strict hygiene protocols which include frequent handwashing, wearing face masks, and regularly disinfecting steering wheels and areas of the truck which are often touched. Drivers have also been advised to stay home if they are feeling sick or exhibit any symptoms of acute respiratory illness.
What precautions are you taking to ensure my health and safety?
Protecting the health and well-being of all HelloFresh employees and customers is our top priority. All of our facilities are SQF certified, the highest level of food safety certification, and we follow a rigorous process guided by the FDA to maintain the safety and quality of our meal kits. All employees are required to frequently wash their hands, wear clean gloves and lab coats, and cover their heads and facial hair with hair nets before handling any food. We’ve implemented additional safety measures, including increased sanitation, hand sanitizer stations and more frequent mandatory handwashing. In addition, all employees must now wear facemasks at all times. We are also conducting daily temperature checks and asking employees to stay home if they are sick, providing them with the resources to make that possible.
Will my HelloFresh service be disrupted?
HelloFresh is fully committed to serving our customers through these challenging times.
Along with other food suppliers, we have been classified as “critical infrastructure” by the Department of Homeland Security and as an “essential business” by a number of state and local governments, so we are not impacted by the same closures as other businesses. We have a responsibility to provide fresh, healthy meals through no-contact deliveries, and we take that very seriously. Rest assured, we are working closely with our network of suppliers and partners to minimize any disruptions to your service.
At this time, there are no major interruptions to our service and our teams are taking the necessary precautions to maintain the safety and well being of our employees and customers, which remains our highest priority. To stay operational, we are closely following guidance from the CDC, increasing the sanitization at our facilities, and taking many additional safety precautions. If there are any unscheduled changes to your delivery, we’ll always contact you first to let you know. If we’re unable to deliver your box for any reason, you’ll receive a full refund promptly.