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You can update your email address by clicking here
Alternatively, you can follow the steps below:
- Log in to your account.
- Click on your name in the upper right-hand corner and head to your Account Settings.
- Select 'Account Info'.
- Click 'Edit' on 'Personal Info'.
- Make the necessary changes and click 'Save'.
- Log in to your HelloFresh account.
- Click on your name in the upper-right hand corner and choose Notifications from the drop down menu.
Yes. The HelloFresh Bundle Box Items arrive in a separate box and may arrive at a different day or time. After your Bundle Box purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.
Rest assured, we pack your items inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
If your payment fails during checkout, you will see an error message on your screen.
If a recurring payment fails, you will receive an email alerting you of the error. You may also receive pop-ups on the web/app regarding the failed payment.
To resolve this, click here to update your payment.
Once you successfully updated your payment, follow the steps below to reprocess your payment.
- Click on your name in the upper right-hand corner and select Account Settings from the drop-down menu.
- Select Order History from the list of options on the left hand side of the screen.
- For your upcoming order, you will see an option to Pay Now
- Click on Pay Now and follow prompts to reprocess your payment.
Love HelloFresh and want to share with your friends and family?! Once logged in, click HelloFriends at the top right of the page. Please note that the referral offers can only be redeemed by first time customers.
Referrals are free gifts you earn from us as you continue your subscription. You can send them to friends/family who have never tried our service before. Your specific offer you can share will appear in your account on the HelloFriends page.
When successfully redeemed, you will receive credit to activate on your account via email! The email will include the credit amount and how to redeem it. This is the only way to redeem your credit!After completion, your credit will appear in your account settings under ‘Account Info’ and apply to your next non-discount order! Customers can send out an unlimited amount of referrals however, you will only receive credit for a max of 10 successfully redeemed referrals!
Offer is subject to change and might reflect different offers for HelloFriends.
Once your order has shipped, you’ll receive an email notification with the subject line ‘Your Hellofresh box is on its way!' The email will provide your tracking number.
You may also track your delivery via the "My Menu" page.
You may receive an email from us (or one of our delivery partners) letting you know if there’s a change to your expected delivery day due to extreme weather conditions or other logistics issues.
If your box does arrive late and you are worried about the freshness of your ingredients, please feel free to contact our Customer Care Team here.
You may view all your previous orders here
Alternatively, you may follow the steps below:
- Log in to your HelloFresh account, click on your name in the upper right-hand corner and head to your account settings
- Head to 'Order History' and there you can view all your previous orders and how much you were charged
- If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you.
Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification.
Alternatively, you can do the following:
- Head to HelloFresh.com.
- Click ‘Gift Cards’ from the menu at the top.
- Click the ‘Redeem gift card’ button on the screen.
- You will be navigated to a part of the website where you can enter your code.
- Once you enter your code, click 'Redeem'.
- Head to HelloFresh.com.
- Select Gift Cards from the banner at the top.
- On the Gift Cards page, click Buy Gift Card.
- You will then be navigated to an area of the page where you can pick your gift amount from the options available.
- Enter the recipient’s name and email and don’t forget to leave a message!
- Select the date for e-delivery and then click Go To Checkout.
- Follow the prompts to checkout.
*Though you will be prompted to enter shipping information, no physical gift card will be mailed physically. You may enter your billing address in the field.
Currently, some coupons can only be applied when opening a new subscription or reactivating a canceled one.
There will be a promo code box during the checkout or reactivation process.
Simply enter your code there and click Apply.
If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount.
There are many reasons why a payment may have failed. To resolve this, we recommend trying the following:
If using a Credit Card, please check to ensure that it is not expired, if expired, you may update new credit card information here
Ensure that there are sufficient funds in your account.
Call your bank or financial institution to find out what is wrong with your account and the reason for the failure.
Ensure that the billing address on your HelloFresh account is updated.
- Log in to your account on the app.
- Click on the Profile icon at the bottom right-hand corner.
- Click on Personal Info.
- To edit first and last name, click on the 'Edit' button at the top right. When done click on 'Done'.
- To update all other person info, please click on the appropriate tab and submit your updates.
Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly:
Insulating liners
- The honeycomb paperboard is 100% curbside-friendly.
- Take summer liners to a nearby recycling center.
- Trash winter liners.
Gel packs
- Use scissors to cut a small corner and empty water soluble contents into trash before recycling this plastic pack.
- To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.
Dry Ice
- Dry ice can be placed in a ventilated area at room temperature, where it will evaporate away.
- Keep it out of reach of children and pets.
- Dry ice should never be disposed of in a trash can, chemical waste container, garbage can, sink, or toilet. To prevent an injury similar to a burn, always use protective gloves.
HelloFresh box
- Fold and discard with other household recyclables.
Separator and meal kits
- 100% curbside-friendly
Visit our dedicated Recycling page here for details on how to recycle each part of the HelloFresh box responsibly.
While anyone can deliver a box of food, HelloFresh opens up a full experience that brings the fun of cooking back into your life with:
- 6-step, approxmiately 30 min., wholesome recipes requiring minimal equipment
- Up to 40 deliciously simple recipes every week for all our plans
- Easily customizable menus, flexible deliveries, and option to skip/cancel
Customers have the option to customize their plan meal settings via the following protein-specific preferences: Pork-Free and Veggie. You also have the option to select different preferences such as Meat & Veggie, Veggie, Family Friendly, Pescatarian, Under 20 Minutes, and Fit & Wholesome. Meal preferences do not change the weekly menu, but ensure that you automatically receive the meals that fall under that preference for the given menu week.
You may view the plans we offer by clicking here
As an existing customer,to update your meal preferences:
- Log in to your account.
- Click on your name in the upper right-hand corner and head to your Account Settings.
- When on the Plan Settings page, head over to Meal Preferences.
- Select the plan you would like from the Menu Preferences drop down menu.
- Select Save.
We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again. If on desktop, simply log in to your account and you will see the following banner:
!
Click on the Button and follow the prompts to reactivate your subscription and pick your meals!
Alternatively, You can also follow the steps below to reactivate on the web:
- Click on your name in the upper right-hand corner and choose Account Settings.
- Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!
To make changes on the Mobile App:
- Open the HelloFresh app and select Review details to reactivate at the top of the screen.
- Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
- Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
- Select Got it to confirm that the subscription has been successfully reactivated.
Deliveries typically arrive between 8 am and 8 pm. We are unable to offer a narrower delivery window; however, you never have to be home to accept the box. And thanks to our specially designed boxes with insulating liners, ice packs, and cooling material, you can rest assured knowing everything will still be cool by the time you return home.
To ensure optimal freshness, we advise that you unpack your ingredients into your refrigerate as soon as possible once they arrive.
Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.
Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.
We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
Still, despite shipping your box for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.
If your products appear thawed when you open the box, check for temperature:
- If your product is below 40°F, you can enjoy your Ready To Blend smoothie or place it in the freezer to enjoy at a later date
- If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.
Yes, our packaging is fully curbside recyclable including our insulated liners!
As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.
For more information regarding recyclables, you can click here
If you know that your card is going to expire, please update your credit card information on your HelloFresh account.
You may update your payment details here
Alternatively, you may follow the steps below
On the HelloFresh Website:
- Log in to your account.
- Click on your name in the upper right-hand corner and select Account Settings from the drop-down menu.
- Scroll down to 'Payment Methods' on the Plan Settings page.
- Alternatively, you can select ‘Payment Methods’ from the option on the left.
- Select ‘Change Payment Method’.
- Click 'Add'.
- Enter new payment information, click ‘Add’ then click 'Save'.
On your HelloFresh App :
- Log in to your account on the app.
- Click on the 'Settings' icon at the bottom right-hand corner
- Click 'Payment Methods' then select ‘Change Payment Method’.
- Select ‘Add’, then update your payment information.
- Once done, click ‘Add’ and then ‘Save’.
When a payment fails, our account updater feature connects securely with your financial institution to update your card information and ensure you don’t miss a delivery.
Please be advised that this program is currently limited to Visa and MasterCard users and that your card information is not guaranteed to update automatically.
We take payment security very seriously and do not store our customers' full credit card information on file. Instead, we bill using a secure method called tokenization.
A token is an encrypted, randomly-generated code that is assigned to your payment details during the checkout to securely bill you.
You may update your payment details on the website here
Alternatively, you may follow the steps below
On the HelloFresh Website:
- Log in to your account.
- Click on your name in the upper right-hand corner and select Account Settings from the drop-down menu.
- Scroll down to 'Payment Methods' on the Plan Settings page.
- Alternatively, you can select ‘Payment Methods’ from the option on the left.
- Select ‘Change Payment Method’.
- Click 'Add'.
- Enter new payment information, click ‘Add’ then click 'Save'.
On your HelloFresh App :
- Log in to your account on the app.
- Click on the 'Settings' icon at the bottom right-hand corner
- Click 'Payment Methods' then select ‘Change Payment Method’.
- Select ‘Add’, then update your payment information.
- Once done, click ‘Add’ and then ‘Save’.
If you have recipe surveys authorized in your notifications settings, you will receive a weekly survey to review your meals.
Alternatively, you may also review recipes by selecting Past Deliveries at the top of the page.
- Find the recipe you would like to review
- Below the picture of the meal, select the 1-4 star rating
- A small pop up will open where you can adjust your rating and leave feedback about the recipe
- Once done click Send Feedback
HelloFresh maintains a rigorous selection process to align with suppliers which meet our core standards. Our suppliers adhere to USDA Inspection Guidelines and are supplemented by globally recognized third-party food safety audit programs.
We personally take an on-site visit to every meat vendor we work with to ensure the operation is food safe.
Our meats are primarily sourced domestically.
Per federal regulations prohibiting the use of hormones in chicken and pork, our suppliers' chicken and pork are hormone free.
Animal welfare and sustainability remain an integral component of our corporate commitment to our customers and the environment. These claims will vary by business. We are dedicated to the continued improvement of our supply chain and the food industry.
For more information about our suppliers click here.
