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Check out the most Frequently Asked Questions our customers have about America's #1 Meal Kit.

FAQs | HelloFresh

Frequently Asked Questions

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We know our customers are busy, so you do not need to be home to receive your box. Our custom delivery boxes are designed to keep your ingredients fresh for 24 hours or longer after delivery.

Yes, you can adjust the date and location of every delivery, and as a reminder, you do not need to be home to receive your box.

Your plan is weekly, but you can easily skip a week, pause, or cancel your account at any time. Just make sure you do so before your weekly cutoff to stop your next order.

FAQs

What if I’m not home to receive my shipment?

Can I change date or location of my delivery?

How often will I be charged?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

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It rarely happens, but if you ever have an issue with your delivery or meals, our award-winning customer support team is available around the clock to assist you.

Your data and privacy is safe and secure with us. Online payments are encoded with industry leading encryption, and HelloFresh is committed to safeguarding your data and privacy. Please consult our <a href="/about/privacy" style="color: #242424">Privacy Policy</a> for more details.

You will be charged the day after your cutoff deadline. You can see your cutoff date under “My Menu” after you have registered.

What do I do if I have an issue with my shipment?

Is my data and privacy safe?

When will I be charged for my box?

These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

We’ll show you the best of our full menu, sorted by popularity every week.

Picky-eater approved recipes with meat, fish, and seasonal produce. Includes 20 Minute Meal options.

Whip up a low-effort meal that's big on flavor and ready in a flash.

Vegan and vegetarian recipes with fresh, seasonal ingredients.

Get cooking with our widest variety of meat, fish, and seasonal produce.

This plan allows you to enjoy the best cuisines from around the world, unique to HelloFresh. For those who want to discover new tastes.

You’ll receive kid-tested recipes that make quick, easy-to-cook meals everyone will love.

Satisfying and wholesome meals that you can feel good about.

Wholesome and delicious meals that go easy on the carbs

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Our Pescatarian preference features a combo of veggie and seafood meals.

Cut down on prep, cooking, and cleanup time with tasty, no-fuss meals.

Whip up a meal with little time or effort and get the same delicious flavour.

Personalize your plan

Create account

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We’ve boosted your referral rewards for a limited time! Share invites by 1/31 and earn increased rewards for every friend who joins. Help friends get cooking with FREE meals, and we’ll treat you to our biggest bonus of the season.

New Year, Bigger Rewards

Have questions? We’re here to help!

Give your friends a free box. They pick their meals, it's on us, and they can cancel anytime.

You have {{availableFreebies}} free boxes to send

You have 1 more free box to send

Celebrate, support, or simply show you care. Send a fresh box or a gift card to someone special.

Gift a home-cooked night.

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How does the referral work

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Hey, I thought you might like this!

Send an invite and let them enjoy a free box, delivered to their door. As a thank-you, you'll get ${{creditForCustomer}} off as soon as they place their order.

Give them a taste – it's on us.

Send a free box

Ask your friend to scan this QR code.

Share in person

Send friends a delicious discount and get {{creditForCustomer}} when they sign up!

Share free meals, get {{creditForCustomer}}

Delivery Support

Thank you for your contribution!

You are offline. Please check your connection.

Please try again or contact Customer Care at hello@hellofresh.com.

Something went wrong.

You’ve earned a free box to send to a friend.

Pick an open delivery day

Thank you for your understanding! Your other deliveries will remain unchanged.

Delivery FAQs

Donate box

Change delivery day

Change the number of servings for this box

Change box size

Skip a week

You can edit this week's delivery details with these options:

Flexibility week by week

Need more flexibility?

Use this button to skip or change your delivery.

Need to change your delivery details?

You can now skip a delivery, change serving sizes, and more

Now with more features

Tell us what you think about the recipe

So, how was your delivery on {{deliveryDate}}?

Looking for information about a past delivery?

My Past Deliveries

Your upcoming recipes will appear here in a few days. Come back and tell us what you thought.

{{name}}, your first delivery is on its way!

Past Deliveries

Why did you skip this week?

Send friends ${{discountForFriend}} credit and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give ${{discountForFriend}}

Send friends a free box and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you send a free box

Check back soon to see this week’s recipes

Need delivery support in the future? You can come back here any time!

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Free box unlocked 

How it works

Earn credits when your friend joins HelloFresh.

Refer your friends

Rewards

Learn how you'll get rewarded by simply ordering HelloFresh.

Your discount(s) this week:

Unskip to use your discount(s):

Factor order confirmed!

Factor’s got 70+ fresh meals for lunches, busy nights, and anytime you need something fast.

Dinner plans? No problem.

70+ chef-prepared meals every week—from comfort classics to global flavors. Ready in 2 minutes, whenever you need them.

More choices. More flavors.

For your security, a password reset is required before you can update your account details. This helps us keep your information safe.

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We'll send an email within 14 days to confirm account deletion.

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Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

You’re already using a similar Benefit. Swap now to use this reward instead.

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

Free Misen Chef's Knife

Redeem your Tefal pan once you’ve placed 5 orders.

Free Tefal pan

Redeem your Zwilling Four Star, 8” Chef’s Knife once you’ve placed 3 orders.

Free ZWILLING Four Star Chef's Knife

Add-ons

{{ discount }} off

Add-on

Free

Meals + free shipping

Meals

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Save recipes from socials to HelloFresh — create your own cookbook as you scroll.

Save recipes from socials to HelloFresh. Turn your favorite recipes from socials into your own cookbook.

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{{numberOfBenefits}} HelloFresh Rewards

The collection will be deleted. Your recipes will stay saved in your cookbook.

Collection deleted

Delete collection

Tap the heart on any recipe to save it here.

No favorites yet?

Any edits will be saved in a new recipe entry, so you can always go back to the original recipe later.

Edit this recipe?

This is a third party recipe and HelloFresh has not contributed to its creation

Share the secret — invite friends to build a free cookbook from their social recipe saves

That’s an A+ for recipe quality

Share via

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I saved this step-by-step recipe from {{platform}} with the help of the HelloFresh app

All done cooking

Ready-to-heat meals made with clean, balanced ingredients—delivered on demand.

Fresh, fast, and chef-prepared

Mix and match with your HelloFresh plan or skip anytime. One dashboard. Your schedule.

More variety, less effort

Why you'll love pairing Factor with meal-kits

Just pick the weeks that Factor meals works best for your routine.

Order when you want.

Manage both deliveries in one spot, with the freedom to switch things up anytime.

One dashboard. One delivery fee.

Your meals arrive in their own box, ready to heat and eat—no extra shipping.

Two boxes, one routine.

Here's what you can expect next.

Just confirm when you're ready to take cooking off your plate for the nights you don’t feel like it.

Your meals are ready when you are.

Order total

Delivery info

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Rate the recipe after your meal. Your ratings help personalize what we suggest next.

Order details

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Save {{discountPrice}} across {{noOfboxes}} boxes

Review your order

{{remainingBoxDiscount}} off remaining boxes

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How do you like to cook?

Cuisines

Dish types

Level of meal prep

Cooking preferences

Any favorite cuisines?

How do you like to eat?

Exclude

Flavors

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of dinners do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favorite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you.

You’ll always have access to the full menu.

Meals matched to your taste

Food profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

How many people in your household?

There was an issue while loading the food profile page. Please try again later.

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Meal preferences

What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

{{meals}} meals x {{people}} servings/meal

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

This change will apply to the future automatic selections. Any recipes you have personally selected for upcoming weeks will remain unchanged.

Changes to your meal selections

Which proteins do you enjoy?

Which seafood do you enjoy?

Which meat-free proteins do you enjoy?

Your food profile is updated.

Tailor your meal selections and menu to your taste.

Your food profile

You still have some unsaved changes.

Unsaved changes

Primarily plant-based with the occasional inclusion of meat.

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes meat and fish, focusing on plants, dairy, and eggs.

Cooking style

Diet type

Select the number of recipes and servings per box you want weekly.

Added by you

Are you sure to delete all items added by you?

Completed

Once you add ingredients from recipes, they'll show up in this list, ready for your next grocery run

Add grocery item

Uncheck any items you already have at home

Add to grocery list

Why not delete all items for a clean slate?

Grocery list cleared!

We'll show these units in your grocery list from now on, but you can always change them later

Choose your preferred units

Image of a recipe details screen, with a button that adds all the recipe's ingredients to your HelloFresh grocery list. Button says "Add to grocery list".

Need ingredients for a specific recipe? Just tap to instantly save the recipe’s ingredients to your grocery list.

Add ingredients from recipes

Create your next grocery list directly from any recipe or by adding individual items

Add any groceries you need

Delete all grocery items in “Added by you”?

Delete all grocery items from all your recipes?

Delete all grocery items from this recipe?

Added from recipe

Other items

Here's my grocery list

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Delivered

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Hello {{first_name}}

{{amount}} per week

On the way

Shipping soon

Skipped

Orders

Upcoming

By rating you help us improve them!

How were your meals?

Specially for you

Send friends up to {{discountForFriend}} off their first delivery and you’ll get a {{creditForCustomer}} credit!

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

Welcome {{firstName}}!

{{count}} preselected meals. Make changes

What day/time works best for you?

How would you like to pay?

What was wrong with the delivery?

How was the delivery damaged?

Which instruction was not followed?

When did your delivery arrive?

Rate your recipes

Share a free order with a friend and earn points.

Invite a friend

Explore all rewards

You saved {{discount}} and you're earning points with this order. {{viewRewards}}

You saved {{discount}} with this order. You can earn points to save on future orders. {{joinRewards}}

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Join for free to get rewards you’ll love.

By clicking “{{cta}}”, you agree to receive marketing emails and to {{link}} and {{link}}. Unsubscribe at any time.

Track your points, find more ways to earn, and redeem points for special rewards.

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Earn per dollar

Rate a recipe

Ways you can earn

Place an order

Featured rewards

Start earning rewards

Rate recipes from your past two deliveries.
Earn 400 points for each rating.
After your next delivery, you can rate more recipes.

Rate and earn

Automatically applied when you add an add-on to your order.

{{discount}} off add-ons

{{Premium meals}} on the menu

Free shipping

{{discount}} off your meals

Automatically applied when you add a premium meal to your order.

{{discount}} off premium meals

Use the full reward in one go to get the most value—you’ll lose any unused amount.

You can stack it with an add-ons or premium meals discount.

You can stack it with an add-ons discount.

${{amount}} off add-ons

${{amount}} off premium meals

You have {{number}} points

Learn more about the HelloFresh Rewards program {{terms}}.

Visit our {{contactPage}}, we are happy to help.

contact page

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You have {{benefitCount}} benefit available for your orders.

You have {{benefitCount}} rewards available for your orders.

Enjoy your savings!

Send a box now and earn credit when your friend places an order!

Share and earn {{amount}} credit

More benefits

Great! You unlocked a reward!

New level, new rewards! 

HelloFresh Rewards is here!

What you'll unlock:

You're {{remainingBoxes}} {{ remainingBoxes > 1 ? 'orders' : 'order' }} away from unlocking the next level's rewards!

Skip instead of cancelling to keep your HelloFresh Rewards progress.

Your reward

You're {{remainingBoxes}} {{ remainingBoxes > 1 ? 'orders' : 'order' }} away from unlocking a reward!

Join our free loyalty program to earn rewards with your orders.

Available rewards

You've still got tasty rewards to enjoy!

Unlock a new Level and rewards after placing this order

Thanks for your interest. We’ll send an email once we have a spot for you, so hang tight.

Use these level {{milestoneNumber}} rewards with your orders.

Enjoy HelloFresh Rewards

Introducing

Enjoy this reward with your next order!

Enjoy the tasty rewards you’ve unlocked

Don’t forget—you’ve got rewards!

As a thank you for your time with HelloFresh, you can enjoy this with your next order! ✨

A tasty reward for you

We hope you've enjoyed the time you've spent cooking with us!

As a thank you, here's a tasty reward to enjoy with your next order. ✨

Enjoy your reward!

You’ve unlocked a tasty reward!

You’ve unlocked a tasty reward.

Enjoy your rewards!

Use these rewards on multiple orders ✨

Enjoy even more!

You got rewards that are still waiting to be enjoyed! Check them out.

You've got rewards!

You've unlocked new rewards to get more from multiple HelloFresh orders! ✨

Enjoy more rewards!

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You've reached a new level!

Enjoy these rewards with your orders now!

Level {{milestoneNumber}} Rewards

We hope you enjoyed your rewards - keep earning!

Level {{milestoneNumber}}

Order your meals to start earning rewards.

Don’t forget, it’s free to join our loyalty program!

Unlock free shipping, discounts and more!

Each order counts

Unlock free rewards

Level up and save!

Enjoy rewards right away!

Just keep ordering to earn

Savour and save

Earn rewards for free with your orders

Your upcoming reward

Your upcoming rewards

Our way of saying thanks for your loyalty.

Your rewards

Tasty rewards are waiting for you.

Keep going!

Great! You unlocked a reward with this order!

You unlocked Level {{level}}’s rewards for this order!

HelloFresh Rewards is here! Earn tasty rewards.

{{ordersLeft}} {{ ordersLeft > 1 ? 'orders' : 'order' }} to unlock a new reward.

{{ordersLeft}} {{ ordersLeft > 1 ? 'orders' : 'order' }} to reach a new Level.

HelloFresh Rewards is free. You’ll lose all your progress and rewards if you leave.

Want to leave HelloFresh Rewards?

You’ll lose your progress and all your rewards if you confirm.

Are you sure you want to leave?

Active rewards

Earn points

Invite your friends

• Rate recipes from your past two deliveries.

• Earn 400 points for each rating.

• After your next delivery, you can rate more recipes.

• Send a Free box to 5 Friends per month.• Earn 400 points for each invite, plus get Credit when they place their Order.

• Send a free box to 5 friends per month.
• Earn 400 points for each invite, plus get credit when they place their order.

{{discount}} off meals

Add-ons on the menu

Meals on the menu

Premium meals on the menu

You can stack it with free shipping, and meals or premium meals discounts.

It won’t cover any additional shipping fees, but you’ll still save on the main shipping cost.

You can stack it with free shipping or a meals discount.

With one shared cutoff date, you’ll manage both deliveries just like you do now. More flexibility, more control Same simple flow.

We kept it easy on purpose.

Pair your weekly HelloFresh meal kits with the most-loved, top-rated Factor meals. Cook when you want to. Heat when you don’t. Either way, flavor’s guaranteed.

with Green Chile Cheese Sauce & Cauliflower Rice

with Broccoli, Curried Carrots & Chili-Lime Peanuts

with Diced Tri-Color Peppers, Roasted Zucchini & Chive Butter

with Roasted Green Beans & Parmesan-Herb Butter

with Cilantro Cauliflower Rice & Roasted Peppers

with Cheddar Mashed Potatoes, Garlicky Carrots & Roasted Green Beans

90+ weekly options. Endless favorites.

Lunch between meetings?

Hungry now?

Craving variety?

Get time back to focus on what matters most.

I signed up so that I could keep my nutrition up while maintaining a busy life with a new job and 4 nights of recreation activities after work. It worked really well.

Plans changed?

Factor makes it easy to order. The meals are very good! They use high quality ingredients and very different from any other meals I've had before

Microwave meals don’t have to taste like it. Every Factor meal is crafted by chefs and reviewed by dietitians, skipping 160+ additives in favor of clean, high-quality ingredients that deliver rich, satisfying flavor in every bite. From creamy pastas to hearty bowls, these are heat-and-eat meals you’ll actually crave.

Fast shouldn’t mean flavorless.

Enjoy fresh, never frozen meals packed with flavor—chef-prepared and ready in just 2 minutes. No prep. No mess. No stress. No subscriptions. No strings. Just order and enjoy, anytime.

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Just fresh, chef-made meals, delivered when you want them.

Order when it works for you.

No prep. No mess. Just heat and eat. Choose from 70+ fresh, never frozen meals each week.

Pick your ready-made meals.

Your HelloFresh and Factor meals arrive separately. Always fresh, insulated, and on your schedule.

Best part? Never pay double shipping.

Get two fresh deliveries.

Now you can do lunch, dinner, or any meal your way, whether you're in the mood to cook or need something ready in minutes. It’s the same trusted quality, just more flexibility on your plate.

Easy to manage

Endless variety

Built for real life

Nutritious, chef-made meals

Eat quality you can simply heat up. Discover ready-meals that match your health-conscious lifestyle, using no knives or pans for the days you don’t feel like using them.

Premium, chef-crafted, dietitian-approved

‘With two working parents and three kids juggling after-school activities, the last thing we want to worry about is dinner. Factor lets us skip the stress and still enjoy a quick, nutritious meal—now that’s a huge win!’

‘The last thing we want to worry about is dinner. Factor lets us skip the stress and still enjoy a quick, nutritious meal—now that’s a huge win!’

90+ fresh, chef-made meals each week. Ready in 2 minutes, whenever you need them.

Get fresh, never frozen meals with bold flavor and balanced nutrition. Chef-prepared and ready to eat in 2 minutes. No prep. No mess. Just delicious meals with no effort.

Don't feel like cooking?

Try fresh, chef-prepared meals ready in 2 minutes.

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Your recipes

Meals per week

Plan

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Your meal preferences are now part of the new {{link}} page.

Your plan

Carbs

Join for free to get discounts, free shipping, and more

Rewards overview

Ordered last week

Ordered {{number}} weeks ago

Ordered this week

Rate a few more recipes to get even better recommendations.

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Rate your past meals and we’ll recommend recipes you’ll love

Thanks for your feedback

Help us personalize your menu

are more confident in the kitchen with HelloFresh

Your dinner, your way—pick from XX recipes weekly

Flavors for all

Get the same fresh recipes, no strings attached.

Craving fresh meals, just once?

Review summary

Select ingredient

Rate this recipe {{rating}} out of 4 stars

Reviews from our home cooks

Refer your friends from 9/2 - 9/30 for a chance to win a share of $25K in prizes. The top 50 customers who sign up the most friends win - with a grand prize of $10K up for grabs! See full details below.

Friends of Fresh Invite Contest:

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New: Bring inspiration from socials straight to HelloFresh.

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Share your favorite recipes from socials to your own cookbook

Discover your midweek inspiration

A couple of quick taps to share recipes and streamline meal planning

It only takes a minute

Scroll and tap on HelloFresh to save your chosen recipe in seconds

Final step to create your own cookbook

All your favorite recipes in one place, ready to cook

And voilà!

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For You

Handpicked for you

We picked {{meals}} meals we thought you’d like based on your {{link}}.

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