Love HelloFresh and want to share with your friends and family?! Once logged in, click HelloFriends at the top right of the page. Please note that the referral offers can only be redeemed by first time customers.

Referrals are free gifts you earn from us as you continue your subscription. You can send them to friends/family who have never tried our service before. Your specific offer you can share will appear in your account on the HelloFriends page.

When successfully redeemed, you will receive credit to activate on your account via email! The email will include the credit amount and how to redeem it.This is the only way to redeem your credit!||

After completion, your credit will appear in your account settings under ‘Account Info’ and apply to your next order! Customers can send out an unlimited amount of referrals however, you will only receive credit for a max of 10 successfully redeemed referrals!

Offer is subject to change and might reflect different offers for HelloFriends.

Transparency is important to HelloFresh, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible.

Because an expansive amount of dietary preferences and/or dietary needs exist, we are unable to accommodate each one. We leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs.

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again. If on desktop, simply log in to your account and you will see the following banner:

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Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below to reactivate on the web:

1. Click on your name in the upper right-hand corner and choose Account Settings.
2. Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!

To make changes on the Mobile App:

1. Open the HelloFresh app and select Review details to reactivate at the top of the screen.
2. Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
3. Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
4. Select Got it to confirm that the subscription has been successfully reactivated.

Did you know you can skip a delivery week instead? Here’s how:

1. Log in to your account.
2. Click on My Menu.
3. Select the delivery day of the week you’d like to skip, then click Edit Delivery.
4. When the banner appears, click Skip This Week

But if you’d prefer to cancel, you can do so by clicking HERE. Please follow all of the prompts on the screen to finalize.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Please note that we unfortunately cannot process box cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

Pro tip: You can reactivate your account anytime by logging back in and clicking the Reactivation button. Hope to see you again soon!

You may change the delivery day on the website here

Alternatively, you may follow the steps below

On the HelloFresh website:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Scroll down to the 'Delivery' section
4. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
5. Click 'Save'

TIP: Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

On your HelloFresh App :

1. Log in to your account on the app.
2. Click on the 'Profile' icon at the bottom right-hand corner
3. Click on the 'Edit' button under Preference Settings
4. Scroll down to the 'Delivery' section
5. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
6. Click 'Save'.

As soon as you join the HelloFresh family, we’ll get to work on your first delicious box! Your first order is charged and confirmed right away. You can hand-pick your favorite recipes for that first delivery in My Menu, and if you need a hand with any other last-minute tweaks, our friendly Customer Care team is always here to help.

For all your future boxes, you’re in total control! Simply hop into Account Settings to update your box size, preferences, or delivery address whenever life changes.

Steps:

• Log in to your account on the app.
• Click on the Profile icon at the bottom right-hand corner.
• Select 'Edit' on the tab labelled _Preference Settings.
• Scroll down to the Delivery section.
• Click the Edit button for 'Delivery Address'.
• Edit your address and don't forget to leave delivery instructions!
• Click Save. Please note that changes will apply to the upcoming delivery that has yet to be billed for.

All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:

• Log in to your account on the app.
• Click on My Menu from the option at the bottom.
• Select the delivery day you would like to edit.
• Click on Change meals.
• You can then un-select the meals by clicking the minus button and select the meals you prefer with the plus button.
• When done, click Continue.
• Select any extras you would like to add, if any, then click All done!. If not, select Skip.
• You will now see your meal selections and any addons appear on your menu.

We have specially designed boxes with insulated liners and cooling gel packs that are modified seasonally to ensure optimal freshness in transit.

Note: We advise that you place all perishable items in the refrigerator immediately upon delivery.

HelloFresh is committed to buying delicious, sustainably sourced seafood, and therefore we have rigorous sustainability standards.

We currently buy both wild-caught and farm-raised fish. We identify the best option for each species on a case-by-case basis and request traceability (including country of origin, catching area, fishery, catch season, and catching method). This changes depending on the type of fish, time of year, and health of the fish population.

We have joined forces with the Monterey Bay Aquarium Seafood Watch program and strive to only source ocean-friendly seafood rated Best Choice, Good Alternative, or Eco-certified by trusted, independent programs like the MSC (Marine Stewardship Council), ASC (Aquaculture Stewardship Council) and BAP (Best Aquaculture Practices). HelloFresh also supports the CSARP+ initiative by sourcing from Chilean salmon producers that are leading the industry in antibiotic-reduction efforts.

Please note, the Good Chop bundle box offered through the Marketplace follows the same values and standards as seafood sourced for our HelloFresh boxes. For more information about our suppliers click here.