• Login to your account
• Click on 'My Menu'
• Select the delivery day of the week you'd like to skip, then click 'Edit Delivery'.

• Then select 'Skip this week' from the banner that appears.
• If you have a multi-week discount or credit on your account, don't worry! The discount will still stay intact and only apply to the weeks that you order, until expired.

*Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

• Log in to your account on the app.
• Click on Home.
• Choose the delivery week that you will like to skip.
• Select Edit Delivery and then select Skip this week.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Ready to bring the joy of cooking back to your kitchen? We’ve been busy in the HelloFresh test kitchen making sure each weekly box is better than ever.

You can now choose from over 100+ weekly menu and market items, featuring a rotating selection of deliciously simple dinner recipes every single week. / / Whether you’re a kitchen pro or just starting out, we make sure every meal is a win with:

Stress-Free Cooking: Our easy-to-follow, 6-step recipes take approximately 30 minutes and require minimal equipment.

Endless Variety: With over 100 options across all our plans, there’s always something new and wholesome to discover.

Total Flexibility: From easily customizable menus to flexible deliveries (and the option to skip or cancel anytime), we fit perfectly into your busy life.

HelloCustom: Want to swap your sides or upgrade your protein? You can personalize your favorite meals to get exactly what you’re craving.

Pro Tip: Our "Market" items are perfect for those days when you need a quick lunch, a festive brunch, or a little something sweet to end the night.

Did you know you can skip a delivery week instead? Here’s how:

1. Log in to your account.
   
2. Click on My Menu.
   
3. Select the delivery day of the week you’d like to skip, then click Edit Delivery.
   
4. When the banner appears, click Skip This Week
   
   

But if you’d prefer to cancel, you can do so by clicking HERE. Please follow all of the prompts on the screen to finalize.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

If you’re thinking about canceling, please keep in mind that most credits, including referral bonuses, promotional offers, and credits issued by customer care are only available while your account is active and will be removed upon cancellation of your subscription.

Don't worry about surprises, during the cancellation process, you will see a summary screen showing the exact amount of HelloFresh Cash you will lose if you proceed.

Please note that we unfortunately cannot process box cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

Pro tip: You can reactivate your account anytime by logging back in and clicking the Reactivation button. Hope to see you again soon!

On Mobile App

1. Log in to your HelloFresh account
2. Click on the Profile icon that appears on the bottom right.
3. Click on Personal info.
4. Your credit balance will appear underneath your customer id.

On Web

1. Log in to your HelloFresh account
2. Click on your name in the upper right-hand corner and select Account Settings from the drop down menu.
3. Select Account Info.
4. Scroll down to Your Credit to view the credit amount on your account.

Heads up, your voucher & HelloFresh Cash (credits) are stackable, which means if you have both a discount code and a credit in your account, we'll apply both towards your next delivey.

Please keep in mind that most credits, including are only available while your account is active and will be removed upon cancellation of your subscription.

💡 Pro-Tip: Pause, Don't Cancel!
To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits stay in your account until they expire.

To view our Terms & conditions, please click HERE.

We want you to get the most out of your HelloFresh experience! If you’re thinking about canceling, please keep in mind that most credits, including referral bonuses, promotional offers, and Customer Care compensation are only available while your account is active and will be removed upon cancellation of your subscription.

Don't worry about surprises, during the cancellation process, you will see a summary screen showing the exact amount of HelloFresh Cash you will lose if you proceed.

💡 Pro-Tip: Pause, Don't Cancel!
To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits will remain on your account.

To view our Terms & conditions, please click HERE.

You’re always the head chef of your own schedule! Whether you’re heading out of town or just need a break, skipping a week is a breeze. Here’s how:

• Login to your account.
• Click on 'My Menu'.
• Select the delivery week you'd like to skip, then click 'Edit Delivery'.
• When the ‘Manage Your Delivery’ banner appears, click ‘Skip this week’.

A quick heads-up: Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our supplier.

The best part? You won’t be charged for skipped weeks, and all your hard-earned discounts or promotions will stay tucked safely in your account for when you’re ready to cook again!

Yes! You’re the head chef of your own kitchen, so you have total control over what’s on the menu every week. You can select up to 8-12 meals per week for either 2, 4, 6 people (select customers can opt for 3 people) here.

We offer a diverse, rotating menu that allows you to select the specific recipes you want delivered to your door. If you don't make a selection, we’ll simply send you delicious recommendations based on your initial taste preferences.

Not in love with any of the recipes? You can easily skip that week’s delivery by clicking Edit Delivery from the banner and then selecting Skip this week.

Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

You’re always the head chef of your own menu. 👨‍🍳

While we’ll always suggest some delicious recipes based on your Food Profile, you have total control over what lands on your doorstep. Every week, you can hand-pick your favorites from a rotating menu of over 100+ weekly items, including dinner recipes and Market finds. Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

How to select your meals:

Log in to your account and head to My Menu.

Browse the Menu: Navigate to your desired delivery week to see your current selections.

Swap & Add: If you’d like to switch a meal, simply click "Change meals." Use the ‘-’ button to remove a recipe and the ‘+’ button to add the ones you’re craving.

Personalize with HelloCustom: Want to swap a side or upgrade your protein? If available, select the recipe and any options to customize your meal will be listed.

Finish Up: Once you’ve picked your meals, click "Continue," select any extras from the HelloFresh Market, and hit "Save Selection!"

If you did not select an extra click 'Skip'. You will now see a message confirming your meal selection has been saved.

If you’re not in love with any of the recipes, you can easily skip that week’s delivery by clicking 'Skip this Week' in the ‘Edit Delivery’ tab above the menu.

Note: Just a heads-up that a small surcharge may apply for certain premium upgrades or HelloCustom swaps. You'll always see the price clearly listed before you make the switch!

We make it easy to spot your perfect plate! 🍽️

Our menu features a variety of delicious recipes every week, and our chefs use tags to help you quickly find the ones that fit your lifestyle. Here is a breakdown of what those tags mean:

Quick & Easy

15-Min / 20-Min Meal: Designed for the time-strapped chef; these often include pre-prepped ingredients to get dinner on the table fast.

Quick: Recipes that can be prepared in 20 minutes or less.

Easy Prep & Clean: Focuses on low-prep ingredients and minimal dishes.

Easy Prep: Includes ingredients that require very little chopping or handling.

Easy Cleanup: Meals designed to leave your kitchen (mostly) mess-free.

Dietary & Nutrition

Veggie: Meatless meals centered on plant-based ingredients.

Vegan: Entirely plant-based and dairy-free.

Protein Smart: Higher protein options, typically containing at least 40g of protein per serving.

Carb Smart: Lower-carb choices, swapping heavy grains for extra veggies and lean proteins.

Health Conscious / Dietitian-Approved: Meals that meet specific nutritional criteria for a balanced diet.

GLP-1 Friendly: Nutrient-dense meals aligned with specific metabolic health needs.

Specialty & Premium

Premium Picks: Gourmet recipes featuring high-quality proteins or unique ingredients (these usually have an additional fee).

Best Seller: Tried-and-true fan favorites that customers love.

New: Fresh additions making their debut on the menu.

Seasonal Fave: Highlights ingredients at their peak during a specific time of year.

Build-A-Plate: Interactive meals like taco or ramen bars where you can customize your final assembly.

Convenience & Style

Ready Made Meals: Heat-and-eat options that are ready in about 3 minutes.

Prep & Bake: Meals that go straight into the oven, often coming with a disposable aluminum tray.

Family Friendly: Kid-approved flavors that skip the spice and long prep times.

Spicy: Marked with a red pepper icon so you know there's a kick.

Big-Batch Dinner: Double-portion recipes perfect for larger families or meal prepping.

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:

• Log in to your account on the app.
• Click on My Menu from the option at the bottom.
• Select the delivery day you would like to edit.
• Click on Change meals.
• You can then un-select the meals by clicking the minus button and select the meals you prefer with the plus button.
• When done, click Continue.
• Select any extras you would like to add, if any, then click All done!. If not, select Skip.
• You will now see your meal selections and any addons appear on your menu.

In order to guarantee the prompt delivery of your meals at their absolute freshest, there is a shipping cost associated to the deliveries. You’ll see the shipping fee that applies to you when you select your plan and check out.

You can also find this information on Our Plans page

Deliveries typically arrive between 8 am and 8 pm.

Bundle Boxes from the HelloFresh Market are shipped separately and may arrive on a later date. Keep an eye out for a second email with specific tracking information.

As soon as your box ships, we’ll send a 'Your HelloFresh box is on its way!' email straight to your inbox with your tracking number. Want a quick update? You can also keep an eye on your delivery anytime via the My Menu page.

Bundle Boxes from the HelloFresh Market are shipped separately and may arrive on a later date. Keep an eye out for a second email with specific tracking information.

Yes. The HelloFresh Bundle Box Items arrive in a separate box and may arrive at a different day or time. After your Bundle Box purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we pack your items inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.

Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
Still, despite shipping your box for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.
If your products appear thawed when you open the box, check for temperature:

• If your product is below 40°F, you can enjoy your Ready To Blend smoothie or place it in the freezer to enjoy at a later date
• If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.

Yes, our packaging is fully curbside recyclable including our insulated liners!
As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.

For more information regarding recyclables, you can click here

HelloFresh is committed to buying delicious, sustainably sourced seafood, and therefore we have rigorous sustainability standards.

We currently buy both wild-caught and farm-raised fish. We identify the best option for each species on a case-by-case basis and request traceability (including country of origin, catching area, fishery, catch season, and catching method). This changes depending on the type of fish, time of year, and health of the fish population.

We have joined forces with the Monterey Bay Aquarium Seafood Watch program and strive to only source ocean-friendly seafood rated Best Choice, Good Alternative, or Eco-certified by trusted, independent programs like the MSC (Marine Stewardship Council), ASC (Aquaculture Stewardship Council) and BAP (Best Aquaculture Practices). HelloFresh also supports the CSARP+ initiative by sourcing from Chilean salmon producers that are leading the industry in antibiotic-reduction efforts.

Please note, the Good Chop bundle box offered through the Marketplace follows the same values and standards as seafood sourced for our HelloFresh boxes. For more information about our suppliers click here.

• Head to HelloFresh.com.
• Select Gift Cards from the banner at the top.
• On the Gift Cards page, click Buy Gift Card.
• You will then be navigated to an area of the page where you can pick your gift amount from the options available.
• Enter the recipient’s name and email and don’t forget to leave a message!
• Select the date for e-delivery and then click Go To Checkout.
• Follow the prompts to checkout.

*Though you will be prompted to enter shipping information, no physical gift card will be mailed physically. You may enter your billing address in the field.

Reactivating your account is quick and easy. Just follow these steps:

Log in to your account on the HelloFresh app.

A message will appear asking if you'd like to reactivate. Tap Reactivate now to restart your subscription.

Check Your Info: Before your first new box ships, we highly recommend double-checking your Delivery Address and Payment Method in your Profile settings.

To ensure your next box finds its way to the right doorstep, be sure any address updates are made by 11:59 PM PT, 5 days before your scheduled delivery.

Pro-tip: Once reactivated, head straight to "My Menu" to hand-pick your favorite recipes for your upcoming delivery!

To ensure food safety, we recommend that you wash all fresh produce prior to consumption, including: fruits, vegetables, and herbs. Fresh produce typically comes straight from the farm, so rinsing or scrubbing your produce is advised. Gently rub produce "skin", such as tomatoes, under cold running water. Scrub firm produce, such as carrots or onions, with a clean produce brush under running water.

Consumers should not wash fruits and vegetables with detergent or soap. These products are not approved or labeled by the Food and Drug Administration for use on foods. (ask.usda.gov)