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How to Pause or Cancel a HelloFresh Subscription

How to Pause or Cancel a HelloFresh Subscription

Find out how you can pause or cancel your HelloFresh account. Or, if you’re new and want to enjoy serving up delicious home-cooked dinners with HelloFresh, below you’ll find our latest offer available to new subscribers.
Find out how you can pause or cancel your HelloFresh account. Or, if you’re new and want to enjoy serving up delicious home-cooked dinners with HelloFresh, below you’ll find our latest offer available to new subscribers.

Are you new and curious to know how to cancel a HelloFresh subscription? We've got you covered.

We’re excited to hear that you’re considering getting dinners with us. If you’re new to HelloFresh, you can Get 21 Free Meals + 3 Surprise Gifts + Free Shipping and choose from a variety of meal plans that best suit your lifestyle. You can choose your perfect menu from 50+ menu options and market items each week, crafted and curated by our chefs, and we’ll deliver just the right amount of fresh ingredients and easy-to-follow recipe cards right to your door.

Are you an existing customer wanting to pause your HelloFresh subscription? No problem.

Whether you'll be out of town or simply want a break from cooking, you can always pause your subscription and skip your weekly deliveries. Here's how:

  1. Log into your account.
  2. Click on My 'Menu'.
  3. Select the delivery day of the week(s) you’d like to skip, then click 'Skip Week'.

Thinking of cancelling your subscription? Here's why we think you should stay.

HelloFresh delivers everything you need—including 50 weekly options to satisfy everyone and easy recipes with farm-fresh produce—starting at just $3.99.

Homemade meals on a weeknight? Get used to it with pre-portioned ingredients and Quick & Easy recipes that minimize prep and cleanup. The 20-minute meal is real (!) with HelloFresh in your kitchen.

And dinner is only the beginning. HelloFresh Market has even more to offer, like grab-and-go lunches, easy sides, and special treats. Also: the world’s best garlic bread.

Are you an existing customer wanting to cancel your HelloFresh subscription? Simple.

We’re sorry to hear you want to cancel your HelloFresh subscription. If you change your mind and want to enjoy delicious home-cooked meals again, get in touch so we can tell you about the latest offers and our new and improved menu. Until then, here's how to cancel your HelloFresh subcription:

  1. Log into your account.
  2. Click on your name in the upper right-hand corner, then click 'Account Settings'.
  3. Scroll down on the Plan settings page and click 'Cancel Plan' (under Status section).
  4. Follow the prompt(s) for your cancellation. You will be prompted with a message confirming that your account has been cancelled. Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers. Please note that we unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

P.S. You can always reactivate your account when you're ready for more deliciousness!

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*Offer only valid for new customers with qualifying auto-renewing subscription purchase. '18 Free Meals + 3 Surprise Gifts + Free Shipping' offer is based on a total discount applied over an eight-week period for a two-person, four-recipe subscription. Shipping fee applies on all deliveries after the first box. Discount may vary for other meal plans and sizes. '3 surprise gift' offer available after the purchase of your 4th, 6th and 8th boxes (total approx. value $28 while supplies last). Not valid on premiums, meal upgrades, add-ons, taxes or shipping fees. May not be combined with gift cards or any other promotion. No cash value. Void outside the U.S. and where prohibited. Offer cannot be sold or otherwise bartered. HelloFresh has the right to end or modify any offer at any time. Additional restrictions may apply. See https://www.hellofresh.com/termsandconditions for more details.
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