Frequently Asked Questions


Can I recycle the packaging?

Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly:

Insulating liners

  • The honeycomb paperboard is 100% curbside-friendly.
  • Take summer liners to a nearby recycling center.
  • Trash winter liners.

Gel packs

  • Use scissors to cut a small corner and empty water soluble contents into trash before recycling this plastic pack.
  • To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

Dry Ice

  • Dry ice can be placed in a ventilated area at room temperature, where it will evaporate away.
  • Keep it out of reach of children and pets.
  • Dry ice should never be disposed of in a trash can, chemical waste container, garbage can, sink, or toilet. To prevent an injury similar to a burn, always use protective gloves.

HelloFresh box

  • Fold and discard with other household recyclables.

Separator and meal kits

  • 100% curbside-friendly

Visit our dedicated Recycling page here for details on how to recycle each part of the HelloFresh box responsibly.

Do you offer plans for people with special requirements?

Transparency is important to HelloFresh, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible.

Because an expansive amount of dietary preferences and/or dietary needs exist, we are unable to accommodate each one. We leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs.

What is your packaging made out of?

Insulating liners

  • Summer and winter liners: honeycomb paperboard with a pulper-safe metalized film
  • Summer liners: recycled cotton, jute, and kraft paper
  • Winter liners: BPA-free plastic and mylar

Gel packs

  • Water soluble gel (it dissolves in water but is not pipe-friendly, so don’t pour down the drain!) and recyclable plastic

HelloFresh box

  • Mix of recycled and virgin fibers

Separator and meal kits

  • Low-density chipboard

What can I expect in a meal kit?

In addition to receiving recipes with step-by-step instructions, you’ll also receive individual meal kits containing all the pre-measured ingredients you need to make each meal. Your proteins are packed separately outside of the meal kit, with ice packs to keep cool.

The only ingredients we assume you have on hand are salt, pepper, sugar, oil, and butter.

How is HelloFresh different from its competitors?

While anyone can deliver a box of food, HelloFresh opens up a full experience that brings the fun of cooking back into your life with:

  • 6-step, approxmiately 30 min., wholesome recipes requiring minimal equipment
  • Up to 40 deliciously simple recipes every week for all our plans
  • Easily customizable menus, flexible deliveries, and option to skip/cancel

Do you offer plans for singles?

Our entry level subscription feeds 2 people, but we have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

What type of customized plan do you offer?

Customers have the option to customize their plan meal settings via the following protein-specific preferences: pork-free and Veggie. They also have the option to select different preferences such as Quick & Easy, Pescatarian, Family Friendly, Fit & Wholesome, Veggie, and Chef's Choice/ Meat & Veggie. Meal preferences do not change the weekly menu, but ensure that you automatically receive the meals that fall under that preference for the given menu week.

You may view the plans we offer by clicking here

As an existing customer,to update your meal preferences:

  1. Log in to your account.
  2. Click on your name in the upper right-hand corner and head to your Account Settings.
  3. When on the Plan Settings page, head over to Meal Preferences.
  4. Select the plan you would like from the Menu Prefernces drop down menu.
  5. Select Save.

How can I check allergen information?

We provide allergen information on recipe cards and/or ingredient packaging. We recommend reviewing the ingredients in each recipe before placing your order to ensure our meals meet your needs. We strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.

Do you offer organic ingredients?

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

Do you offer gluten-free, dairy-free, or nut-free options?

While HelloFresh has a variety of meal choices each week, we do not offer gluten-free or nut-free meals. We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. We do offer 2 vegan meals each week that are dairy free. Our selection of 10+ veggie meals can also be made dairy free by omitting items like milk and cheese from the recipe.

Do you offer vegetarian/vegan options?

14 veggie meals (including up to 2 vegan meals) are offered on our menu each week. These recipes contain fresh fruits, vegetables, hearty grains and/or meatless proteins.

With that said, veggie recipes can be made vegan by leaving out certain ingredients (like cheese or yogurt). We leave it to our customers to determine the appropriate actions that best meet their dietary needs.

Veggie/vegan tags appear under each eligible recipe. You can also log into your account and customize your meal plan to the Veggie preference.

Do you provide nutrition information for your meals? Where can I find it?

Yes! Here is how to find it:

On Mobile

  1. Log in to your account.
  2. Choose 'My Menu'.
  3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

Do you offer Keto/Paleo meals?

While HelloFresh offers a variety of meal preferences, we do not offer a Keto/Paleo meal plan or preference nor any meals specific for these diets. However, our meals may be adjusted at home to meet a customer's dietary needs. We leave it to our customer's discretion to review the recipes each week, to determine whether our meals are appropriate for their dietary needs, and to determine any appropriate actions taken with our meals for their dietary needs.

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