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Frequently Asked Questions

Delivery

What delivery days are there in my area?

When you sign up to receive your first HelloFresh Box and enter your zip code, you’ll have the option to select a your First Delivery Date from a list of available options in your area. You'll continue to receive deliveries on the day of the week that you choose, unless you decide to change it later in your Account Settings.

What Couriers Do You Use?

HelloFresh delivers via UPS, FedEx, and select regional couriers. We do not deliver via United States Postal Service.

If you want to track your current delivery, you can find the link on the "My Menu" page.

How does my food stay fresh in transit?

We have specially designed boxes with insulated liners and cooling gel packs that are modified seasonally to ensure optimal freshness in transit. Once you receive your box, please make sure to unpack the ingredients and refrigerate all items immediately.

Where do you deliver?

We deliver to all states across the continental US. At the moment we also deliver to select zip codes in Honolulu, Hawaii and Anchorage, Alaska.

How do I know the delivery times?

Deliveries typically arrive between 8 am and 8 pm.

How do I change my delivery day ?

You may change the delivery day on the website here

Alternatively, you may follow the steps below

  1. Log in to your account.
  2. Click on your name in the upper right-hand corner and head to your Account Settings.
  3. Scroll down to the 'Delivery' section
  4. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
  5. Click 'Save'

TIP: Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

On your HelloFresh App :

  1. Log in to your account on the app.
  2. Click on the 'Settings' icon at the bottom right-hand corner
  3. Click on the 'Edit' button under Preference Settings
  4. Scroll down to the 'Delivery' section
  5. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
  6. Click 'Save'.

How do I track my delivery?

Once your order has shipped, you’ll receive an email notification with the subject line ‘Your Hellofresh box is on its way!' The email will provide your tracking number.

You may also track your delivery via the "My Menu" page.

How do I see when my meals are coming?

  1. Log in to your account
  2. Go to 'My Menu'
  3. The date of your delivery will be above the recipes.

menu-delivery-day

Can I narrow down my delivery window?

Deliveries typically arrive between 8 am and 8 pm. We are unable to offer a narrower delivery window; however, you never have to be home to accept the box. And thanks to our specially designed boxes with insulating liners, ice packs, and cooling material, you can rest assured knowing everything will still be cool by the time you return home.

To ensure optimal freshness, we advise that you unpack your ingredients into your refrigerate as soon as possible once they arrive.

What should I do if my delivery is late?

You may receive an email from us (or one of our delivery partners) letting you know if there’s a change to your expected delivery day due to extreme weather conditions or other logistics issues.

If your box does arrive late and you are worried about the freshness of your ingredients, please feel free to contact our Customer Care Team here.

What if I don't want my box delivered to my home?

No problem! You can update your delivery address inside of your Account Settings. (Select 'Plan Settings' and scroll down to the 'Delivery'tab and click 'Edit' for 'Delivery Address'. )

We suggest one of the following solutions:

  • Get it delivered to a neighbor’s house.
  • Get it delivered to your place of work.
  • Get it delivered to a nearby business or restaurant that won’t mind you picking it up at a later time during that delivery day.

What if I am not home to accept the delivery?

No problem! We'll drop the box at your door (or whatever you specify in your 'Delivery Instructions'), so it will be patiently waiting for you when you get home. No signatures necessary.

When will my box be delivered?

We deliver fresh, amazing meals 7 days a week; however, on Wednesday, Thursday and Friday for all customers, as well as Saturday, Sunday, Monday and Tuesday in specific areas. Deliveries typically arrive between 8am and 8pm.

You may track your current order delivery via the "My Menu" page.

My Bundle Box Items arrived at a different day/time than my other items. Is this normal?

Yes. The HelloFresh Bundle Box Items arrive in a separate box and may arrive at a different day or time. After your Bundle Box purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we pack your items inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

My Bundle Box contains dry ice. How do I safely handle dry ice?

Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.

Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.

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