HelloFresh delivers via UPS, FedEx, and select regional couriers. We do not deliver via United States Postal Service.

If you want to track your current delivery, you can find the link on the "My Menu" page.

We have specially designed boxes with insulated liners and cooling gel packs that are modified seasonally to ensure optimal freshness in transit.

Note: We advise that you place all perishable items in the refrigerator immediately upon delivery.

Deliveries typically arrive between 8 am and 8 pm.

Bundle Boxes from the HelloFresh Market are shipped separately and may arrive on a later date. Keep an eye out for a second email with specific tracking information.

You may change the delivery day on the website here

Alternatively, you may follow the steps below

On the HelloFresh website:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Scroll down to the 'Delivery' section
4. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
5. Click 'Save'

TIP: Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

On your HelloFresh App :

1. Log in to your account on the app.
2. Click on the 'Profile' icon at the bottom right-hand corner
3. Click on the 'Edit' button under Preference Settings
4. Scroll down to the 'Delivery' section
5. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
6. Click 'Save'.

As soon as your box ships, we’ll send a 'Your HelloFresh box is on its way!' email straight to your inbox with your tracking number. Want a quick update? You can also keep an eye on your delivery anytime via the My Menu page.

Bundle Boxes from the HelloFresh Market are shipped separately and may arrive on a later date. Keep an eye out for a second email with specific tracking information.

Can't wait to get cooking? We've got you covered.

To see when your next box of fresh ingredients arrives, just log in and visit your My Menu page. We keep your delivery date front and center, you’ll see it right above your chosen recipes so you can plan your week of home-cooked meals with ease.

No need to wait by the door!

Your delicious delivery will typically arrive between 8 am and 8 pm. While we can’t provide a specific arrival time, there’s no need to stay home to greet us! Our boxes are like mini-fridges, specially designed with insulating liners and cooling packs to keep your ingredients chilled and happy until you get back. Once you’re home, just pop everything into the fridge to keep that peak freshness going!

Rain or shine, we’ve got you covered!

Sometimes Mother Nature or a little logistics hiccup gets in the way. If your delivery day changes, we (or our delivery partners) will send you an email right away to keep you in the loop. While we always aim for perfection, rest assured that our specialized insulation is designed to keep everything chilled and fresh for the journey!

If your box arrives late and you’re worried about your ingredients, our Customer Care Team is always here to help. Click HERE to speak to our team.

Your box, your way!

Need to change your drop-off point? It’s a breeze! Just hop into your Account Settings, select 'Plan Settings,' and edit your 'Delivery Address.'

Need a backup plan? We’ve got a few ideas for you:

• A neighbor who’s home during the day.

• Your place of work so it's ready for your commute home.

• A nearby shop or restaurant that doesn't mind a quick visit from our couriers!

Just keep in mind that our delivery window is between 8am and 8pm.

We deliver fresh, amazing meals 7 days a week; however, on Wednesday, Thursday and Friday for all customers, as well as Saturday, Sunday, Monday and Tuesday in specific areas. Deliveries typically arrive between 8am and 8pm.

You may track your current order delivery via the "My Menu" page.

Yes. The HelloFresh Bundle Box Items arrive in a separate box and may arrive at a different day or time. After your Bundle Box purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we pack your items inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.

Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
Still, despite shipping your box for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.
If your products appear thawed when you open the box, check for temperature:

• If your product is below 40°F, you can enjoy your Ready To Blend smoothie or place it in the freezer to enjoy at a later date
• If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.

Yes, our packaging is fully curbside recyclable including our insulated liners!
As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.

For more information regarding recyclables, you can click here