Frequently Asked Questions

Frequently Asked Questions

The Hellofresh App

How do I select a meal preference using the app?
  • Log in to your account on the app.
  • Click on the Profile icon at the bottom right-hand corner.
  • Click on the 'Edit' button that appears for Preference Settings.
  • In Meal Preferences click on the drop down menu that appears for Menu Preferences and select your desired preference.
  • Click Save then click Confirm.
How do I update my delivery address on the app?

Steps:

  • Log in to your account on the app.
  • Click on the Profile icon at the bottom right-hand corner.
  • Select 'Edit' on the tab labelled _Preference Settings.
  • Scroll down to the Delivery section.
  • Click the Edit button for 'Delivery Address'.
  • Edit your address and don't forget to leave delivery instructions!
  • Click Save. Please note that changes will apply to the upcoming delivery that has yet to be billed for.
How do I swap out meals using the app?

All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:

  • Log in to your account on the app.
  • Click on My Menu from the option at the bottom.
  • Select the delivery day you would like to edit.
  • Click on Change meals.
  • You can then un-select the meals by clicking the minus button and select the meals you prefer with the plus button.
  • When done, click Continue.
  • Select any extras you would like to add, if any, then click All done!. If not, select Skip.
  • You will now see your meal selections and any addons appear on your menu.
How do I reactivate my account using the app?
  • Once you log in to your account on the app, a message will appear asking you to reactivate your account.

  • Click 'Reactivate now' and your subscription will restart.

How do I skip a delivery using the app?
  • Log in to your account on the app.
  • Click on My menu.
  • Choose the delivery week that you will like to skip from the top.
  • Select Edit Delivery and then select Skip this week.
How do I change my box type on the app?
  • Log in to your account on the app.
  • Click on the Profile icon at the bottom right-hand corner.
  • Click 'Edit' on the tab for Preference Settings.
  • In the Meal Preferences tab, select your Menu Preference; the Number of People you need to serve and the Number of Meals you would like each week.
  • Click Save and then click Confirm.
How do I update my personal details on the app?
  • Log in to your account on the app.
  • Click on the Profile icon at the bottom right-hand corner.
  • Click on Personal Info.
  • To edit first and last name, click on the 'Edit' button at the top right. When done click on 'Done'.
  • To update all other person info, please click on the appropriate tab and submit your updates.

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