Frequently Asked Questions


What's the difference between a referral code and a Freebie?

Love HelloFresh and want to share with your friends and family? Once logged in, click 'HelloFriends' at the top right of the page. Please note that the Freebies and Referral Codes can only be redeemed by first time customers, existing HelloFresh Customers will not be able to redeem it.


Freebies: If you send a friend a Freebie, their first box will be free of charge. In some cases, Freebie orders are subject to a shipping fee. The more boxes you get, the more Freebies you accumulate.

Referral Code: If a friend signs up using your referral code, they will get $100 off across their first four boxes and you will receive $10 in credit to your HelloFresh account.

*Offer is subject to change and might reflect different offers for HelloFriends.

Can more than one voucher, promo code, gift card, and/or credits be applied to the same box?

Nope, only one promo code, discount, or credit can apply to a box at a time. If you have both a promo code and a credit in your account, lucky you! Our Customer Care team will honor the promo code first. Similarly, if you have both a discount code and a credit in your account, we'll apply the discount in full before issuing the credit.

I am redeeming a free box or gift card. Why do I need to enter a payment method?

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

I received a gift card, now what?

Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification.

Alternatively, you can do the following:

  • Head to
  • Click ‘Gift Cards’ from the menu at the top.
  • Click the ‘Redeem gift card’ button on the screen.
  • You will be navigated to a part of the website where you can enter your code.
  • Once you enter your code, click 'Redeem'.

Will I receive an email confirmation for my gift card purchase(s)?

Yes, you will receive an email confirmation after purchasing a gift card. This email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Do gift card purchases result in the creation of a subscription?

Nope, gift card purchases are one-off transactions. You will not be setting up a subscription for the sender or the recipient, and no further charges will apply.

When will the person I am sending a gift card to receive it?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card.

Can I purchase more than one gift card?

Absolutely! In order to purchase more than one gift card at a time, you must add each gift card for each product separately. However, you can pay for multiple gift cards at the end of the checkout process.

Why am I asked to enter a shipping address for my gift card?

We want to make sure the person receiving the gift card is in our delivery area. We’d hate for you to buy a gift for someone you love just to find out that they can’t receive a box.

How do I purchase a gift card?

  • Head to
  • Select 'Gift Cards'.
  • On the Gift Cards page, click 'Buy Gift Card'
  • You will then be navigated to an area of the page where you cn pick your gift amount from the options available.
  • Enter the recipient’s name and email and don’t forget to leave a message!
  • Select the date for e-delivery and then click ‘Go To Checkout’
  • Follow the prompts to checkout.

*Though you will be prompted to enter shipping information, no physical gift card will be mailed. You may enter your billing address in the field.

How do I apply a coupon or voucher?

Currently, some coupons can only be applied when opening a new subscription or reactivating a canceled one.

There will be a promo code box during the checkout or reactivation process.

Simply enter your code there and click Apply.

If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount.

How do I redeem a HelloFresh discount?

All HelloFresh discounts/gift cards can be redeemed on active subscription accounts by clicking here

Do You Offer Student Discounts?


Current college students in the U.S. are eligible for a discount via UNiDAYS. Scroll to the bottom of the HelloFresh homepage and click 'Students' to determine your eligibility.

How do I see if I have a promotional discount?

  • Log in to your HelloFresh account
  • Click on your name at the top right and select Account Settings from the drop down menu.
  • You will then see any promotional offers displayed in the Meal Preferences tab.

My discount code isn't working. What should I do?

We are sorry that your discount code isn't working. Try these recommendations to ensure that you are going through the correct process:

1- Make sure that your code is not expired.

2- Make sure that you're entering the code correctly with no extra spaces

3- Check that the code is valid for the product you selected

4- Check the redemption instructions as some codes are to be applied at checkout, while others should be applied in your account settings.

If all the above do not help, our customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out

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