Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

This is definitely not acceptable, and we apologize for the inconvenience. Please let us so we can make this right ASAP. You may use this link here to report any damaged or missing ingredients.

*Please be advised that proteins are packaged at the bottom of your box, under the meal kits.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

Recipes? Absolutely! Ingredients? We’ve got that covered, too. Every week, you get to hand-pick your favorite meals from our diverse menu.

HelloCustom Swaps: On select weekly recipes, you now have the flexibility to customize your meal exactly how you like it. This includes the ability to swap, upgrade, or add proteins and sides, with occasional options to choose organic ingredients.

How to Swap Ingredients:

Pick Your Recipe: While browsing the weekly menu, click on the recipe to open the details. If any swap options are available, they will be listed. Simply select your preferred ingredient and select add.

Total Transparency: Every recipe—both on our website and your physical recipe cards—clearly lists all ingredients and the top 8 allergens.

Stay Organized: Everything comes individually packaged in your meal box, making it easy to see exactly what’s going into your dinner.

Chef’s Choice: Since you’re the pro in your own kitchen, feel free to omit or substitute any ingredient at home to perfectly match your dietary preferences!

Ready to get cooking? If you’re already an existing customer, click HERE to start picking your next delicious menu.

We make it easy to spot your perfect plate! 🍽️

Our menu features a variety of delicious recipes every week, and our chefs use tags to help you quickly find the ones that fit your lifestyle. Here is a breakdown of what those tags mean:

Quick & Easy

15-Min / 20-Min Meal: Designed for the time-strapped chef; these often include pre-prepped ingredients to get dinner on the table fast.

Quick: Recipes that can be prepared in 20 minutes or less.

Easy Prep & Clean: Focuses on low-prep ingredients and minimal dishes.

Easy Prep: Includes ingredients that require very little chopping or handling.

Easy Cleanup: Meals designed to leave your kitchen (mostly) mess-free.

Dietary & Nutrition

Veggie: Meatless meals centered on plant-based ingredients.

Vegan: Entirely plant-based and dairy-free.

Protein Smart: Higher protein options, typically containing at least 40g of protein per serving.

Carb Conscious: Lower-carb choices, swapping heavy grains for extra veggies and lean proteins.

Health Conscious / Dietitian-Approved: Meals that meet specific nutritional criteria for a balanced diet.

GLP-1 Friendly: Nutrient-dense meals aligned with specific metabolic health needs.

Specialty & Premium

Premium Picks: Gourmet recipes featuring high-quality proteins or unique ingredients (these usually have an additional fee).

Best Seller: Tried-and-true fan favorites that customers love.

New: Fresh additions making their debut on the menu.

Seasonal Fave: Highlights ingredients at their peak during a specific time of year.

Build-A-Plate: Interactive meals like taco or ramen bars where you can customize your final assembly.

Convenience & Style

Ready Made Meals: Heat-and-eat options that are ready in about 3 minutes.

Prep & Bake: Meals that go straight into the oven, often coming with a disposable aluminum tray.

Family Friendly: Kid-approved flavors that skip the spice and long prep times.

Spicy: Marked with a red pepper icon so you know there's a kick.

Big-Batch Dinner: Double-portion recipes perfect for larger families or meal prepping.

Our weekly menu features a wide variety of Veggie and Vegan recipes, packed with fresh seasonal produce, hearty grains, and delicious plant-based proteins.

Tailored to Your Taste

• Vegan Favorites: Look for the "Vegan" tag for recipes that are entirely plant-based and dairy-free.

• Veggie Flexibility: Our "Veggie" recipes are perfect for vegetarians. Want to make them vegan? You can easily customize these dishes at home by simply omitting or swapping ingredients like cheese, yogurt, or honey.

Transparency is important to HelloFresh, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible.

Because an expansive amount of dietary preferences and/or dietary needs exist, we are unable to accommodate each one. We leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs.

Can't wait to get cooking? We've got you covered.

To see when your next box of fresh ingredients arrives, just log in and visit your My Menu page. We keep your delivery date front and center, you’ll see it right above your chosen recipes so you can plan your week of home-cooked meals with ease.

When you subscribe to HelloFresh, you're signing up for a recurring weekly service, ensuring you receive a box of delicious ingredients and recipes each week. You will be charged the day after the deadline to make changes. Each week, you can view the last day to make changes on the My Menu.

Add a recipe

You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!

View saved recipes

To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.

HelloFresh maintains a rigorous selection process to align with suppliers which meet our core standards. Our suppliers adhere to USDA Inspection Guidelines and are supplemented by globally recognized third-party food safety audit programs.

We personally take an on-site visit to every meat vendor we work with to ensure the operation is food safe.

Our meats are primarily sourced domestically.

Per federal regulations prohibiting the use of hormones in chicken and pork, our suppliers' chicken and pork are hormone free.

Animal welfare and sustainability remain an integral component of our corporate commitment to our customers and the environment. These claims will vary by business. We are dedicated to the continued improvement of our supply chain and the food industry.

For more information about our suppliers click here.

HelloFresh is committed to buying delicious, sustainably sourced seafood, and therefore we have rigorous sustainability standards.

We currently buy both wild-caught and farm-raised fish. We identify the best option for each species on a case-by-case basis and request traceability (including country of origin, catching area, fishery, catch season, and catching method). This changes depending on the type of fish, time of year, and health of the fish population.

We have joined forces with the Monterey Bay Aquarium Seafood Watch program and strive to only source ocean-friendly seafood rated Best Choice, Good Alternative, or Eco-certified by trusted, independent programs like the MSC (Marine Stewardship Council), ASC (Aquaculture Stewardship Council) and BAP (Best Aquaculture Practices). HelloFresh also supports the CSARP+ initiative by sourcing from Chilean salmon producers that are leading the industry in antibiotic-reduction efforts.

Please note, the Good Chop bundle box offered through the Marketplace follows the same values and standards as seafood sourced for our HelloFresh boxes. For more information about our suppliers click here.

At HelloFresh, we prioritize transparency so you can cook with peace of mind. While we don’t currently offer certified gluten-free or nut-free meal plans, our diverse weekly menu makes it easy to find recipes that work for you. All ingredient information and potential allergens are listed for every recipe, allowing you to review and select the meals that best meet your dietary needs.

As for our vegan/vegetarian options, we want to make plant-based eating as delicious as possible:

• Vegan Recipes: We offer dedicated Vegan meals every week that are naturally dairy-free.
• Veggie Flexibility: Many of our Vegetarian meals can be easily adapted to be dairy-free by simply omitting items like cheese or cream during your home prep.

Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly:

Insulating liners

Depending on the season, your box may include different insulators to keep ingredients fresh. Our corrugated liners, honeycombed paperboard, and ClimaCell plant-based insulation foam are all fully recyclable.

Gel packs

Follow the directions provided on your ice pack. Otherwise, cut open the pack, empty the gel into the trash, then rinse and recycle or discard the plastic film via in-store drop-off. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

Dry Ice

Dry ice can be placed in a ventilated area at room temperature, where it will evaporate away. Keep it out of reach of children and pets.

Dry ice should never be disposed of in a trash can, chemical waste container, garbage can, sink, or toilet. To prevent an injury similar to a burn, always use protective gloves.

HelloFresh box

Most of our boxes are 100% recycled content cardboard, and all are at minimum 40% recycled content. Fold and place with your curbside recyclables, or even compost them!

Meal kit bags

The paper bags for your meal kits are fully recyclable and compostable. You can also discard the sticky-backed label in your regular trash bin.

Plastic bags

If your plastic packaging has the numbers 2 or 4 on it, it’s recyclable. If not, you can discard it in your regular trash bin.

Visit our dedicated Recycling page here for details on how to recycle each part of the HelloFresh box responsibly.

In addition to receiving recipes with step-by-step instructions, you’ll also receive individual meal kits containing all the pre-measured ingredients you need to make each meal. Your proteins are packed separately outside of the meal kit, with ice packs to keep cool.

The only ingredients we assume you have on hand are salt, pepper, sugar, oil, and butter.

Our weekly menu features a wide variety of Veggie and Vegan recipes, packed with fresh seasonal produce, hearty grains, and delicious plant-based proteins.

Tailored to Your Taste

• Vegan Favorites: Look for the "Vegan" tag for recipes that are entirely plant-based and dairy-free.

• Veggie Flexibility: Our "Veggie" recipes are perfect for vegetarians. Want to make them vegan? You can easily customize these dishes at home by simply omitting or swapping ingredients like cheese, yogurt, or honey.

No need to wait by the door!

Your delicious delivery will typically arrive between 8 am and 8 pm. While we can’t provide a specific arrival time, there’s no need to stay home to greet us! Our boxes are like mini-fridges, specially designed with insulating liners and cooling packs to keep your ingredients chilled and happy until you get back. Once you’re home, just pop everything into the fridge to keep that peak freshness going!

We want every box to feel like it was curated just for you. Instead of a one-size-fits-all setting, you can now update your Food Profile to let our chefs know exactly what you love (and what you don't).

To update your preferences in the app:

Log in to your HelloFresh app. Tap the Profile icon in the bottom right-hand corner. Select Food Profile where you can exclude specific proteins like beef, pork, or seafood to ensure your automatic weekly picks always align with your lifestyle. Hit Save and then Confirm to lock in your delicious new settings!

Pro Tip: Even with a preference set, you can always head to "My Menu" to manually swap recipes or use HelloCustom to change ingredients on specific meals.

At HelloFresh, we prioritize transparency so you can cook with peace of mind. While we don’t currently offer certified gluten-free or nut-free meal plans, our diverse weekly menu makes it easy to find recipes that work for you. All ingredient information and potential allergens are listed for every recipe, allowing you to review and select the meals that best meet your dietary needs.

As for our vegan/vegetarian options, we want to make plant-based eating as delicious as possible:

• Vegan Recipes: We offer dedicated Vegan meals every week that are naturally dairy-free.
• Veggie Flexibility: Many of our Vegetarian meals can be easily adapted to be dairy-free by simply omitting items like cheese or cream during your home prep.

Rain or shine, we’ve got you covered!

Sometimes Mother Nature or a little logistics hiccup gets in the way. If your delivery day changes, we (or our delivery partners) will send you an email right away to keep you in the loop. While we always aim for perfection, rest assured that our specialized insulation is designed to keep everything chilled and fresh for the journey!

If your box arrives late and you’re worried about your ingredients, our Customer Care Team is always here to help. Click HERE to speak to our team.

If you have recipe surveys authorized in your notifications settings, you will receive a weekly survey to review your meals.

Alternatively, you may also review recipes by selecting Past Deliveries at the top of the page.

• Find the recipe you would like to review
• Below the picture of the meal, select the 1-4 star rating
• A small pop up will open where you can adjust your rating and leave feedback about the recipe
• Once done click Send Feedback

Recipe cards for your selected meals will come in your weekly delivery.

You may also download them by accessing the My Menu page.

• Log onto HelloFresh.com and then click on My Menu
• Click the picture of the recipe
• When the pop of the meal appears, scroll down till you see Instructions and select Download
• The recipe will then download as a PDF file to your computer for you to access.

HelloFresh's chefs work to plan menus with flavor and seasonality in mind.

We also bring back Hall of Fame recipes rated as favorites by our customers.

Yes! Here is how to find it:

On Web

1. Log in to your account.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

On Mobile

1. Log in to your account on the app.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down and select Nutrition Values section.