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Frequently Asked Questions

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I received a gift card, now what?

Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification.

Alternatively, you can do the following:

  • Head to HelloFresh.com.
  • Click ‘Gift Cards’ from the menu at the top.
  • Click the ‘Redeem gift card’ button on the screen.
  • You will be navigated to a part of the website where you can enter your code.
  • Once you enter your code, click 'Redeem'.
Can more than one voucher, promo code, gift card, and/or credits be applied to the same box?
Nope, only one promo code or voucher can apply to a box at a time. Heads up, your voucher & HelloFresh Cash (credits) are stackable, which means if you have both a discount code and a credit in your account, we'll apply both towards your next delivey.
When will the person I am sending a gift card to receive it?
Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card.

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