Deliveries typically arrive between 8 am and 8 pm.

Bundle Boxes from the HelloFresh Market are shipped separately and may arrive on a later date. Keep an eye out for a second email with specific tracking information.

You may change the delivery day on the website here

Alternatively, you may follow the steps below

On the HelloFresh website:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Scroll down to the 'Delivery' section
4. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
5. Click 'Save'

TIP: Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

On your HelloFresh App :

1. Log in to your account on the app.
2. Click on the 'Profile' icon at the bottom right-hand corner
3. Click on the 'Edit' button under Preference Settings
4. Scroll down to the 'Delivery' section
5. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
6. Click 'Save'.

As soon as your box ships, we’ll send a 'Your HelloFresh box is on its way!' email straight to your inbox with your tracking number. Want a quick update? You can also keep an eye on your delivery anytime via the My Menu page.

Bundle Boxes from the HelloFresh Market are shipped separately and may arrive on a later date. Keep an eye out for a second email with specific tracking information.

No need to wait by the door!

Your delicious delivery will typically arrive between 8 am and 8 pm. While we can’t provide a specific arrival time, there’s no need to stay home to greet us! Our boxes are like mini-fridges, specially designed with insulating liners and cooling packs to keep your ingredients chilled and happy until you get back. Once you’re home, just pop everything into the fridge to keep that peak freshness going!

Rain or shine, we’ve got you covered!

Sometimes Mother Nature or a little logistics hiccup gets in the way. If your delivery day changes, we (or our delivery partners) will send you an email right away to keep you in the loop. While we always aim for perfection, rest assured that our specialized insulation is designed to keep everything chilled and fresh for the journey!

If your box arrives late and you’re worried about your ingredients, our Customer Care Team is always here to help. Click HERE to speak to our team.

Your box, your way!

Need to change your drop-off point? It’s a breeze! Just hop into your Account Settings, select 'Plan Settings,' and edit your 'Delivery Address.'

Need a backup plan? We’ve got a few ideas for you:

• A neighbor who’s home during the day.

• Your place of work so it's ready for your commute home.

• A nearby shop or restaurant that doesn't mind a quick visit from our couriers!

Just keep in mind that our delivery window is between 8am and 8pm.

We deliver fresh, amazing meals 7 days a week; however, on Wednesday, Thursday and Friday for all customers, as well as Saturday, Sunday, Monday and Tuesday in specific areas. Deliveries typically arrive between 8am and 8pm.

You may track your current order delivery via the "My Menu" page.

Keeping your info up to date is a breeze so you never miss a delicious delivery.

Here’s how to update your address in a few quick clicks:

1. Log in to your HelloFresh account.

2. Click HERE or select your name in the upper right-hand corner and head to Account Settings.

3. Select Plan Settings from the menu.

4. Scroll down to the Delivery section.

5. Click Edit next to Delivery Address.

Pro-tip: This is also where you can add Delivery Instructions to ensure your box arrives safely!

6. Make your changes and hit Save.

Just a heads-up: to make sure your next box finds its way to the right doorstep, be sure to update your address by 11:59 PM PT, 5 days before your scheduled delivery. If you make changes after your order has been finalized, they'll be saved for your next box.

• Login to your account
• Click on 'My Menu'
• Select the delivery day of the week you'd like to skip, then click 'Edit Delivery'.

• Then select 'Skip this week' from the banner that appears.
• If you have a multi-week discount or credit on your account, don't worry! The discount will still stay intact and only apply to the weeks that you order, until expired.

*Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Steps:

• Log in to your account on the app.
• Click on the Profile icon at the bottom right-hand corner.
• Select 'Edit' on the tab labelled _Preference Settings.
• Scroll down to the Delivery section.
• Click the Edit button for 'Delivery Address'.
• Edit your address and don't forget to leave delivery instructions!
• Click Save. Please note that changes will apply to the upcoming delivery that has yet to be billed for.

• Log in to your account on the app.
• Click on Home.
• Choose the delivery week that you will like to skip.
• Select Edit Delivery and then select Skip this week.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

HelloFresh delivers via UPS, FedEx, and select regional couriers. We do not deliver via United States Postal Service.

If you want to track your current delivery, you can find the link on the "My Menu" page.

We have specially designed boxes with insulated liners and cooling gel packs that are modified seasonally to ensure optimal freshness in transit.

Note: We advise that you place all perishable items in the refrigerator immediately upon delivery.

Can't wait to get cooking? We've got you covered.

To see when your next box of fresh ingredients arrives, just log in and visit your My Menu page. We keep your delivery date front and center, you’ll see it right above your chosen recipes so you can plan your week of home-cooked meals with ease.

Yes. The HelloFresh Bundle Box Items arrive in a separate box and may arrive at a different day or time. After your Bundle Box purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we pack your items inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
Still, despite shipping your box for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.
If your products appear thawed when you open the box, check for temperature:

• If your product is below 40°F, you can enjoy your Ready To Blend smoothie or place it in the freezer to enjoy at a later date
• If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.

Ready to bring the joy of cooking back to your kitchen? We’ve been busy in the HelloFresh test kitchen making sure each weekly box is better than ever.

You can now choose from over 100+ weekly menu and market items, featuring a rotating selection of deliciously simple dinner recipes every single week. / / Whether you’re a kitchen pro or just starting out, we make sure every meal is a win with:

Stress-Free Cooking: Our easy-to-follow, 6-step recipes take approximately 30 minutes and require minimal equipment.

Endless Variety: With over 100 options across all our plans, there’s always something new and wholesome to discover.

Total Flexibility: From easily customizable menus to flexible deliveries (and the option to skip or cancel anytime), we fit perfectly into your busy life.

HelloCustom: Want to swap your sides or upgrade your protein? You can personalize your favorite meals to get exactly what you’re craving.

Pro Tip: Our "Market" items are perfect for those days when you need a quick lunch, a festive brunch, or a little something sweet to end the night.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again. If on desktop, simply log in to your account and you will see the following banner:

!

Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below to reactivate on the web:

1. Click on your name in the upper right-hand corner and choose Account Settings.
2. Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!

To make changes on the Mobile App:

1. Open the HelloFresh app and select Review details to reactivate at the top of the screen.
2. Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
3. Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
4. Select Got it to confirm that the subscription has been successfully reactivated.

Did you know you can skip a delivery week instead? Here’s how:

1. Log in to your account.
2. Click on My Menu.
3. Select the delivery day of the week you’d like to skip, then click Edit Delivery.
4. When the banner appears, click Skip This Week

But if you’d prefer to cancel, you can do so by clicking HERE. Please follow all of the prompts on the screen to finalize.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Please note that we unfortunately cannot process box cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

Pro tip: You can reactivate your account anytime by logging back in and clicking the Reactivation button. Hope to see you again soon!

You can easily switch the number of meals received per week, and the serving sizes in 2 different ways :

A One-off Switch

1. Log in to your account.
2. Go to 'My Menu' for the week you want to switch the plan.
3. Click on 'Edit Delivery'.
4. Click 'Change Box Size'
5. Select the 'Number of People' and the 'Number of Recipes'
6. Then click 'Confirm'.

Switch for All Future Deliveries

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Plan Settings'.
4. Under Your Plan, select your serving size in the 'Number of people' drop down menu and 'Number of meals'
5. Click 'Save'.

When a payment fails, our account updater feature connects securely with your financial institution to update your card information and ensure you don’t miss a delivery.

Please be advised that this program is currently limited to Visa and MasterCard users and that your card information is not guaranteed to update automatically.

Remember that the deadline to make any updates to your HelloFresh account is 5 days prior to your next scheduled delivery.

Any changes that you make 1-4 days prior to your scheduled delivery (or even the day of your delivery) will be reflected in your HelloFresh account but will not affect that specific box, which will have already been processed.

However, the change(s) will be taken into account for any future deliveries provided you made the change(s) at least 5 days prior to your following delivery.

When you subscribe to HelloFresh, you're signing up for a recurring weekly service, ensuring you receive a box of delicious ingredients and recipes each week. You will be charged the day after the deadline to make changes. Each week, you can view the last day to make changes on the My Menu.

We want to make sure your delicious deliveries always fit your budget! You can easily preview your total and see a full breakdown for your upcoming box.

• Log in to your HelloFresh account.
• Click My Menu.
• Select your desired delivery week, you will see an Order Summary icon to the right above your selected recipes. Check out the image below.
• Select the Cart icon button and you will be redirected to a page that will break down the charges for your upcoming delivery.

In order to guarantee the prompt delivery of your meals at their absolute freshest, there is a shipping cost associated to the deliveries. You’ll see the shipping fee that applies to you when you select your plan and check out.

You can also find this information on Our Plans page

As soon as you join the HelloFresh family, we’ll get to work on your first delicious box! Your first order is charged and confirmed right away. You can hand-pick your favorite recipes for that first delivery in My Menu, and if you need a hand with any other last-minute tweaks, our friendly Customer Care team is always here to help.

For all your future boxes, you’re in total control! Simply hop into Account Settings to update your box size, preferences, or delivery address whenever life changes.

You’re always the head chef of your own schedule! Whether you’re heading out of town or just need a break, skipping a week is a breeze. Here’s how:

• Login to your account.
• Click on 'My Menu'.
• Select the delivery week you'd like to skip, then click 'Edit Delivery'.
• When the ‘Manage Your Delivery’ banner appears, click ‘Skip this week’.

A quick heads-up: Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our supplier.

The best part? You won’t be charged for skipped weeks, and all your hard-earned discounts or promotions will stay tucked safely in your account for when you’re ready to cook again!

Recipes...yes! Ingredients, no. However for each recipe, on our site and recipe cards, all ingredients are clearly listed along with specific top 8 allergens that correspond to certain ingredients. Everything is packaged separately in a meal box. If you deem appropriate for your dietary needs, you can substitute or omit an ingredient at home!

If you are an existing HelloFresh Customer, you can click here to select your meals

Yes! You can select up to 8-12 meals per week for either 2, 4, 6 people (select customers can opt for 3 people) here.

Alternatively, You may follow the steps below:

• Log into your account and click on My Menu.
• Navigate to the delivery week whose menu you'd like to change, by clicking on the arrow buttons.
• If you like the meals that are in Your Order, nothing more needs to be done.
• However, if you'd like to switch one meal for another, simply select the Change meals button and remove the selected meal by clicking the '-' button and add the meal you'd like to receive by clicking the '+' button.
• You may add additional meals by clicking on '+' below the recipe photo.
• Once you have all your meals selected, click Continue from the top right of the screen.
• Select any add ons you would like to add from the HelloFresh Market, if any.
  • If you want to add items click Add and then click All done!
  • If you do not want to select an extra, click Skip.
• You will then be redirected back to the menu page where your selections for the week will appear.

Not in love with any of the recipes? You can easily skip that week’s delivery by clicking Edit Delivery from the banner and then selecting Skip this week.

Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

You can preview menus for the next 6 weeks by clicking "Our Menus" on the top banner of the HelloFresh homepage.

If you already have an account with us, you may view it here

If you have recipe surveys authorized in your notifications settings, you will receive a weekly survey to review your meals.

Alternatively, you may also review recipes by selecting Past Deliveries at the top of the page.

• Find the recipe you would like to review
• Below the picture of the meal, select the 1-4 star rating
• A small pop up will open where you can adjust your rating and leave feedback about the recipe
• Once done click Send Feedback

Recipe cards for your selected meals will come in your weekly delivery.

You may also download them by accessing the My Menu page.

• Log onto HelloFresh.com and then click on My Menu
• Click the picture of the recipe
• When the pop of the meal appears, scroll down till you see Instructions and select Download
• The recipe will then download as a PDF file to your computer for you to access.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

• Head to HelloFresh.com.
• Select Gift Cards from the banner at the top.
• On the Gift Cards page, click Buy Gift Card.
• You will then be navigated to an area of the page where you can pick your gift amount from the options available.
• Enter the recipient’s name and email and don’t forget to leave a message!
• Select the date for e-delivery and then click Go To Checkout.
• Follow the prompts to checkout.

*Though you will be prompted to enter shipping information, no physical gift card will be mailed physically. You may enter your billing address in the field.

All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:

• Log in to your account on the app.
• Click on My Menu from the option at the bottom.
• Select the delivery day you would like to edit.
• Click on Change meals.
• You can then un-select the meals by clicking the minus button and select the meals you prefer with the plus button.
• When done, click Continue.
• Select any extras you would like to add, if any, then click All done!. If not, select Skip.
• You will now see your meal selections and any addons appear on your menu.

Yes, our packaging is fully curbside recyclable including our insulated liners!
As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.

For more information regarding recyclables, you can click here

Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.

Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.

On Mobile App

1. Log in to your HelloFresh account
2. Click on the Profile icon that appears on the bottom right.
3. Click on Personal info.
4. Your credit balance will appear underneath your customer id.

On Web

1. Log in to your HelloFresh account
2. Click on your name in the upper right-hand corner and select Account Settings from the drop down menu.
3. Select Account Info.
4. Scroll down to Your Credit to view the credit amount on your account.

Heads up, your voucher & HelloFresh Cash (credits) are stackable, which means if you have both a discount code and a credit in your account, we'll apply both towards your next delivey.

Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly:

Insulating liners

Depending on the season, your box may include different insulators to keep ingredients fresh. Our corrugated liners, honeycombed paperboard, and ClimaCell plant-based insulation foam are all fully recyclable.

Gel packs

Follow the directions provided on your ice pack. Otherwise, cut open the pack, empty the gel into the trash, then rinse and recycle or discard the plastic film via in-store drop-off. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

Dry Ice

Dry ice can be placed in a ventilated area at room temperature, where it will evaporate away. Keep it out of reach of children and pets.

Dry ice should never be disposed of in a trash can, chemical waste container, garbage can, sink, or toilet. To prevent an injury similar to a burn, always use protective gloves.

HelloFresh box

Most of our boxes are 100% recycled content cardboard, and all are at minimum 40% recycled content. Fold and place with your curbside recyclables, or even compost them!

Meal kit bags

The paper bags for your meal kits are fully recyclable and compostable. You can also discard the sticky-backed label in your regular trash bin.

Plastic bags

If your plastic packaging has the numbers 2 or 4 on it, it’s recyclable. If not, you can discard it in your regular trash bin.

Visit our dedicated Recycling page here for details on how to recycle each part of the HelloFresh box responsibly.

At HelloFresh, we prioritize transparency so you can cook with peace of mind. While we don’t currently offer certified gluten-free or nut-free meal plans, our diverse weekly menu makes it easy to find recipes that work for you. All ingredient information and potential allergens are listed for every recipe, allowing you to review and select the meals that best meet your dietary needs.

As for our vegan/vegetarian options, we want to make plant-based eating as delicious as possible:

• Vegan Recipes: We offer dedicated Vegan meals every week that are naturally dairy-free.
• Veggie Flexibility: Many of our Vegetarian meals can be easily adapted to be dairy-free by simply omitting items like cheese or cream during your home prep.

HelloFresh maintains a rigorous selection process to align with suppliers which meet our core standards. Our suppliers adhere to USDA Inspection Guidelines and are supplemented by globally recognized third-party food safety audit programs.

We personally take an on-site visit to every meat vendor we work with to ensure the operation is food safe.

Our meats are primarily sourced domestically.

Per federal regulations prohibiting the use of hormones in chicken and pork, our suppliers' chicken and pork are hormone free.

Animal welfare and sustainability remain an integral component of our corporate commitment to our customers and the environment. These claims will vary by business. We are dedicated to the continued improvement of our supply chain and the food industry.

For more information about our suppliers click here.

At HelloFresh, we prioritize transparency so you can cook with peace of mind. While we don’t currently offer certified gluten-free or nut-free meal plans, our diverse weekly menu makes it easy to find recipes that work for you. All ingredient information and potential allergens are listed for every recipe, allowing you to review and select the meals that best meet your dietary needs.

As for our vegan/vegetarian options, we want to make plant-based eating as delicious as possible:

• Vegan Recipes: We offer dedicated Vegan meals every week that are naturally dairy-free.
• Veggie Flexibility: Many of our Vegetarian meals can be easily adapted to be dairy-free by simply omitting items like cheese or cream during your home prep.