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Check out the most Frequently Asked Questions our customers have about America's #1 Meal Kit.

FAQs | HelloFresh

Frequently Asked Questions

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We know our customers are busy, so you do not need to be home to receive your box. Our custom delivery boxes are designed to keep your ingredients fresh for 24 hours or longer after delivery.

Yes, you can adjust the date and location of every delivery, and as a reminder, you do not need to be home to receive your box.

Your plan is weekly, but you can easily skip a week, pause, or cancel your account at any time. Just make sure you do so before your weekly cutoff to stop your next order.

FAQs

What if I’m not home to receive my shipment?

Can I change date or location of my delivery?

How often will I be charged?

Choose your meals, manage your plan, and view your recipes in our app.

Freshness at your fingertips

Success! You created an account without a password.

Need meal kits for a large group?
Looking to purchase gift cards in bulk? Check out our corporate partnerships page to request a quote.

Corporate sales and partnerships

Received a gift card? Lucky you!
Redeem it here and get ready for some delicious home cooking.

Redeem a gift card

Do I have to receive my box immediately after I redeem my gift?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

When will the person I am sending a gift card to receive it?

Nope! The gift card recipient does not have to have a HelloFresh subscription in order to redeem. If you are purchasing a gift card, we only ask you to log in or create an account so we can send you an order confirmation, but this will not result in a subscription. 

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

We don’t yet support buying multiple cards on the same order but you can go through the purchasing process several times without having to create a new account.

Can I purchase more than one gift card?

Yes, you will receive an email confirmation after purchasing a gift card. If you picked the ‘Print at Home’ option, this email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly subscription. Don’t worry, you can stop the subscription at any time! Go to Our Plans, select plan preferences, and complete checkout. The credit left from your gift will automatically be applied.

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

Still have questions?

Do gift card purchases automatically result in the creation of a subscription?

What is my credit card information needed for if I’m just redeeming a gift?

Recipients can use your gift towards any meal plan and recipes of their choice.

How much would you like to gift?

When would you like us to send the email?

Add a personal message

Who should we send it to?

Buy a gift card

We've made gifting easy, so you can focus on spoiling your family and friends.

Looking for corporate sales or partnerships?

Give the gift of stress-free dinners with pre-measured ingredients and step-by-step recipes delivered to their door.

Meals made easy

Your recipient can choose from 35+ recipes every week and decide when and where to receive them.

Their box, their way

We pack each box with farm-fresh produce that brings restaurant-quality meals to their kitchen.

Fresh flavours

Why buy a HelloFresh gift card?

Redeem it now to get fresh and delicious meals sent your way!

Take the stress out of dinner with pre-planned meals and pre-measured ingredients

Choose from over 25 delicious recipes designed by chefs and nutritionists

The freshest of flavors

Set your schedule

Click the link we sent to {{email}} to sign in.

We sent a link to {{email}} that you can use to log in to your account.

Get a link sent to your email to log in instantly.

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It rarely happens, but if you ever have an issue with your delivery or meals, our award-winning customer support team is available around the clock to assist you.

Your data and privacy is safe and secure with us. Online payments are encoded with industry leading encryption, and HelloFresh is committed to safeguarding your data and privacy. Please consult our <a href="/about/privacy" style="color: #242424">Privacy Policy</a> for more details.

You will be charged the day after your cutoff deadline. You can see your cutoff date under “My Menu” after you have registered.

What do I do if I have an issue with my shipment?

Is my data and privacy safe?

When will I be charged for my box?

We picked <b>{{mealCount}}</b> meals based on your preferences. Explore more and <b>edit now or after checkout</b>.

This week's menu

Pause or cancel anytime

No commitments

Perfectly portioned meals with around 550 calories or less per serving

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

We’ll show you the best of our full menu, sorted by popularity every week.

Picky-eater approved recipes with meat, fish, and seasonal produce. Includes 20 Minute Meal options.

Our Pescatarian preference features a combo of veggie and seafood meals.

Whip up a low-effort meal that's big on flavor and ready in a flash.

Vegan and vegetarian recipes with fresh, seasonal ingredients.

Get cooking with our widest variety of meat, fish, and seasonal produce.

This plan allows you to enjoy the best cuisines from around the world, unique to HelloFresh. For those who want to discover new tastes.

You’ll receive kid-tested recipes that make quick, easy-to-cook meals everyone will love.

Satisfying and wholesome meals that you can feel good about.

Mix up your week with a delicious combination of vegetarian and meat recipes.

Feel great from the inside out with our wholesome, delicious recipes all under 600 calories per serving. 

Wholesome and delicious meals that go easy on the carbs

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Enjoy meals packed with protein and flavour

Cut down on prep, cooking, and cleanup time with tasty, no-fuss meals.

Whip up a meal with little time or effort and get the same delicious flavour.

Make meat-free meals easy and delicious, with 10+ vegetarian options every week.

2. Customize your plan size

Personalize your plan

We'll show the recipes you like first, but you'll always have access to the full menu every week!

Preference(s) saved!

Log in to your HelloFresh account

Create account

Forgot password?

Where should we email your receipt?

Your gift is waiting

Check your inbox

Would you like to set a password?

Your Order

Awesome! Your plan size has been successfully updated

Whether you’re having a date night or if you’re just treating yourself, spice it up with our exciting gourmet meals. Spot the meals with {{ tag }} tags

Treat yourself with Gourmet

Your next delivery date will be on {{nextDelivery}}. You can skip or un-skip your weeks anytime using the Edit Delivery button

Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We're terribly sorry for the mix up

We apologise again and would like to connect you with one of our trained agents who can help

We’re sorry that this isn’t the first error you’re facing

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your shipment.

We're happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing. Our team would be delighted!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, our agents are offline at the moment!

Delivery Support

You can change your delivery day after reactivating

Menu for {{deliveryDateForStatusBar}} Delivery

Your kindness will go a long way towards helping those in need. See you in the kitchen next week!

Thank you for your contribution!

{{ daysToCutoff }} days left!

Today’s the last day!

1 day left!

There are {{ daysToCutoff }} days left to change your {{ deliveryDate }} delivery!

Today’s the last day to change your {{ deliveryDate }} delivery!

There is 1 day left to change your {{ deliveryDate }} delivery!

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Connect to the internet

Please try again or contact Customer Care at https://www.hellofresh.com/contact-us.

Something went wrong.

Rate and review recipes you’ve tried and enjoyed!

Your favorite recipes

You’ve earned a free box to send to a friend.

Pick an open delivery day

Thank you for your understanding! Your other deliveries will remain unchanged.

Delivery FAQs

Donate box

Change delivery day

Change the number of servings for this box

Change box size

Skip a week

You can edit this week's delivery details with these options:

Flexibility week by week

Need more flexibility?

Use this button to skip or change your delivery.

Need to change your delivery details?

You can now skip a delivery, change serving sizes, and more

Now with more features

You missed this week

Tell us what you think about the recipe

Look ahead to view and pick your next delicious meals.

You skipped this week

How likely are you to recommend HelloFresh to a friend or colleague?

So, how was your delivery on {{deliveryDate}}?

Looking for information about a past delivery?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

My Past Deliveries

Your upcoming recipes will appear here in a few days. Come back and tell us what you thought.

{{name}}, your first delivery is on its way!

Past Deliveries

Why did you skip this week?

How many recipes have you cooked already?

Send friends ${{discountForFriend}} credit and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give ${{discountForFriend}}

Send friends a free box and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you send a free box

Flexibility to plan your weeks

Oops! Your tracking information isn't available right now. Please try again later.

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Tracking your deliveries is easier than ever with the app!

Get delivery updates

DELIVERY {{index}}

Check back soon to see this week’s recipes

Need delivery support in the future? You can come back here any time!

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Frequently Asked Questions

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ABOUT HELLOFRESH

ACCOUNT MANAGEMENT

Delivery

PAYMENT & BILLING

PLACING & EDITING ORDERS

RECIPES & INGREDIENTS

VOUCHERS & GIFT CARDS

The Hellofresh App

Social Responsibility

FOOD SAFETY

Data & Privacy

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