Frequently Asked Questions

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How do I delete my HelloFresh account on the iOS app?

If you are using an iPhone or iPad, you can request to delete your account directly through the HelloFresh app. Follow these steps:

Select the 'Profile' and navigate to the 'Personal Info' section in your app settings.

Tap the 'Delete Account' button.

Note: If you have an active subscription, you must cancel it first. You will see a "Go to website" link to complete the cancellation.

Once your subscription is cancelled, return to the app and select 'Send Request'. This will generate a pre-populated request to our Data Protection team to begin the deletion process.

Currently, the "Delete Account" button is a specific feature for iOS users. If you are using an Android device or a web browser please click HERE.

Please note that the process of fulfilling your request may take up to 90 calendar days. Be advised that we cannot delete all information immediately, as we must retain a minimal record of your request and certain historical data as necessary to complete a contract, fulfill a legal obligation, or comply with other statutory exceptions.

Review our Privacy Policy for more information.

Do you offer plans for singles?

Our entry level subscription feeds 2 people, but we have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

How do I reactivate my subscription?

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again.

If on desktop, simply log in to your account and you will see the following banner:

Reactivation

Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below to reactivate on the web:

Click on your name in the upper right-hand corner and choose Account Settings.
Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!

To make changes on the Mobile App:
Open the HelloFresh app and select Review details to reactivate at the top of the screen.
Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
Select Got it to confirm that the subscription has been successfully reactivated.

What information does HelloFresh collect about me, and how is it used?

We collect and use your personal information primarily to manage your meal kit subscription and personalize your experience. The main types of data we collect include Identifiers (such as your name, email for account access, and delivery address) and Commercial Information (like your order history and payment details). For more information on the types of data we may collect and store please see our Privacy Policy. We store your data to fulfill two main purposes: 1) service fulfillment (e.g. delivering your HelloFresh boxes, customer support) and 2) personalization (e.g. developing new recipes, personalizing your weekly menu suggestions, sending you relevant promotional communications). Your information is held securely within your password-protected customer account. If you wish to stop us from using this data, you can submit a Request to Delete HERE. Please note that even after a deletion request, we are legally required to retain certain minimal transaction records for audit and financial compliance purposes, and any such retained data is secured and used exclusively for those legal obligations.