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Frequently Asked Questions

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How do I reactivate my account using the app?

Reactivating your account is quick and easy. Just follow these steps:

Log in to your account on the HelloFresh app.

A message will appear asking if you'd like to reactivate. Tap Reactivate now to restart your subscription.

Check Your Info: Before your first new box ships, we highly recommend double-checking your Delivery Address and Payment Method in your Profile settings.

To ensure your next box finds its way to the right doorstep, be sure any address updates are made by 11:59 PM PT, 5 days before your scheduled delivery.

Pro-tip: Once reactivated, head straight to "My Menu" to hand-pick your favorite recipes for your upcoming delivery!

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