Tailor Your Menu with Your Food Profile

Your menu, your way. We want every HelloFresh box to feel like it was curated just for you! By updating your Food Profile, you can let our chefs know exactly what you love. Whether you’re looking for No Pork, No Fish, or Pescatarian options, we’ll make sure your automatic meal picks align perfectly with your lifestyle.

While you’ll always have access to our full weekly menu, this helps us highlight the recipes that best fit your taste and goals.

Active users can update their Food Profile by clicking here

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again.

If on desktop, simply log in to your account and you will see the following banner:



Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below to reactivate on the web:

1. Click on your name in the upper right-hand corner and choose Account Settings.
2. Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!
   
   To make changes on the Mobile App:
3. Open the HelloFresh app and select Review details to reactivate at the top of the screen.
4. Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
5. Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
6. Select Got it to confirm that the subscription has been successfully reactivated.

We take payment security very seriously and do not store our customers' full credit card information on file. Instead, we bill using a secure method called tokenization.

A token is an encrypted, randomly-generated code that is assigned to your payment details during the checkout to securely bill you.

There are many reasons why a payment may have failed. To resolve this, we recommend trying the following:

• If using a Credit Card, please check to ensure that it is not expired, if expired, you may update new credit card information here

• Ensure that there are sufficient funds in your account.

• Call your bank or financial institution to find out what is wrong with your account and the reason for the failure.

• Ensure that the billing address on your HelloFresh account is updated.

The $1 you may see at checkout is simply an authorization charge to verify the validity of the payment method you are using.

If you update your payment method on an active subscription, you will also see a $1 charge to verify the validity of the new payment method you are using.

Rest assured, however, this dollar will be returned to you with 5-10 business days.

Currently, some coupons can only be applied when opening a new subscription or reactivating a canceled one.

There will be a promo code box during the checkout or reactivation process.

Simply enter your code there and click Apply.

If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount.

We are sorry that your discount code isn't working. Try these recommendations to ensure that you are going through the correct process:

1- Make sure that your code is not expired.

2- Make sure that you're entering the code correctly with no extra spaces

3- Check that the code is valid for the product you selected

4- Check the redemption instructions as some codes are to be applied at checkout, while others should be applied in your account settings.

If all the above do not help, our Customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out

HelloFresh Rewards is our way of saying thanks for being part of the HelloFresh family! HF Rewards is a free, opt-in loyalty program designed to reward you for doing what you already do—cooking great meals and engaging with us.

How it Works

• Earn as You Cook: You’ll earn 10 points for every $1 spent on your boxes (after discounts).
  
• Bonus Points: Complete fun Challenges like rating your favorite recipes or referring friends to boost your balance.
  
• Track Your Progress: Check your points anytime in the Profile Tab of our app or the top navigation bar on our website.
  
  

Snagging the Goods

Visit the Reward Store to trade your points for delicious perks, including:
-Vouchers: $10 off Add-ons or Premium meal surcharges.
-Big Savings: Up to $30 off a future box or free shipping credits.
-The Wallet: Once you unlock a reward, it lives in your Wallet until you’re ready to apply it at checkout.

Managing your points

-Expiration: To keep things fresh, points expire if you cancel your subscription or after 12 months of inactivity. Purchased vouchers typically stay valid for 6 weeks. We always use your oldest points first, so you never have to worry about missing out!

Ready to start earning? Head to your Profile to opt-in and see what's cooking!

Please note: HelloFresh Rewards is being released in stages, so if you can’t sign up just yet, don’t worry. You’ll receive an email as soon as you’re eligible to join the program!"