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What happens if my payment fails?
If your payment fails during checkout, you will see an error message on your screen.
If a recurring payment fails, you will receive an email alerting you of the error. You may also receive pop-ups on the web/app regarding the failed payment.
To resolve this, click here to update your payment.
Once you successfully updated your payment, follow the steps below to reprocess your payment.
- Click on your name in the upper right-hand corner and select Account Settings from the drop-down menu.
- Select Order History from the list of options on the left hand side of the screen.
- For your upcoming order, you will see an option to Pay Now
- Click on Pay Now and follow prompts to reprocess your payment.
What information does HelloFresh collect about me, and how is it used?
We collect and use your personal information primarily to manage your meal kit subscription and personalize your experience. The main types of data we collect include Identifiers (such as your name, email for account access, and delivery address) and Commercial Information (like your order history and payment details). For more information on the types of data we may collect and store please see our Privacy Policy. We store your data to fulfill two main purposes: 1) service fulfillment (e.g. delivering your HelloFresh boxes, customer support) and 2) personalization (e.g. developing new recipes, personalizing your weekly menu suggestions, sending you relevant promotional communications). Your information is held securely within your password-protected customer account. If you wish to stop us from using this data, you can submit a Request to Delete HERE. Please note that even after a deletion request, we are legally required to retain certain minimal transaction records for audit and financial compliance purposes, and any such retained data is secured and used exclusively for those legal obligations.
How do I view invoices?
You may view all your previous orders here
Alternatively, you may follow the steps below:
- Log in to your HelloFresh account, click on your name in the upper right-hand corner and head to your Account Settings
- Head to 'Payment History' and there you can view all your previous orders and how much you were charged
- If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you.
ABOUT HELLOFRESH
ACCOUNT MANAGEMENT
Delivery
PAYMENT & BILLING
PLACING & EDITING ORDERS
RECIPES & INGREDIENTS
VOUCHERS & GIFT CARDS
The Hellofresh App
Social Responsibility
FOOD SAFETY
