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Check out the most Frequently Asked Questions our customers have about America's #1 Meal Kit.

FAQs | HelloFresh

Frequently Asked Questions

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Classic Plan

Family Plan

Classic Box

Veggie Box

Premium recipe charge

Classic Gift Box

Family Gift Box

Veggie Plan

We know our customers are busy, so you do not need to be home to receive your box. Our custom delivery boxes are designed to keep your ingredients fresh for 24 hours or longer after delivery.

Yes, you can adjust the date and location of every delivery, and as a reminder, you do not need to be home to receive your box.

Your plan is weekly, but you can easily skip a week, pause, or cancel your account at any time. Just make sure you do so before your weekly cutoff to stop your next order.

FAQs

What if I’m not home to receive my shipment?

Can I change date or location of my delivery?

How often will I be charged?

Your gift card recipient will receive an email on the specific day that you indicate. If you select the same day it might be sent the next day. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

Something went wrong. Please try again later.

It rarely happens, but if you ever have an issue with your delivery or meals, our award-winning customer support team is available around the clock to assist you.

Your data and privacy is safe and secure with us. Online payments are encoded with industry leading encryption, and HelloFresh is committed to safeguarding your data and privacy. Please consult our <a href="/about/privacy" style="color: #242424">Privacy Policy</a> for more details.

You will be charged the day after your cutoff deadline. You can see your cutoff date under “My Menu” after you have registered.

What do I do if I have an issue with my shipment?

Is my data and privacy safe?

When will I be charged for my box?

These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

We’ll show you the best of our full menu, sorted by popularity every week.

Picky-eater approved recipes with meat, fish, and seasonal produce. Includes 20 Minute Meal options.

Whip up a low-effort meal that's big on flavor and ready in a flash.

Vegan and vegetarian recipes with fresh, seasonal ingredients.

Get cooking with our widest variety of meat, fish, and seasonal produce.

This plan allows you to enjoy the best cuisines from around the world, unique to HelloFresh. For those who want to discover new tastes.

Win over tastebuds of all ages with easy, delicious, and crowd-pleasing meals.

Feel great with our nutritious and delicious meals, all under 650 calories per serving.

Wholesome and delicious meals that go easy on the carbs

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Catch our seafood and veggie meals at the top of your weekly menu.

Cut down on prep, cooking, and cleanup time with tasty, no-fuss meals.

Whip up a meal with little time or effort and get the same delicious flavor.

Personalize your plan

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Manage your deliveries from anywhere, anytime.

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Just enter your zip code so we know where to send your next delicious meals.

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HelloFresh meal ingredients and cooking utensils arranged for meal preparation

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Just tell us who's hungry and we'll handle the portions.

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Dinner table with beautifully arranged meals ready to be served

Pick up to 3 that matter most to you.

GoalsStep

Dinner that beats takeout on taste and quality. Loved by 3+ million households worldwide.

Quick meal options ready in 20 minutes or less means more dinner, less doing.

190+ ways to swap, upgrade, or remix weekly recipes so you get fresh flavors every time.

Better for your plate, your wallet, and the planet.

Balanced, wholesome meals built around you. Healthy, tasty, and flexible anytime.

We cover the meal prep so you can focus on cooking

GoalsAssurance

With so many recipes to choose from, your answers help us serve up the ones you'll love most.

Meal Type Step

Pick the closest match for now. You'll tailor your tastes next and can tweak anything later.

Dietary Preferences Step

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Dietary Restrictions Step

Nutrition Preferences Step

Cuisine Preferences Step

Flavor Preferences Step

Which proteins do you enjoy?

Protein Preferences Step

Dinner Preferences Step

Cooking Frequency Step

Moment of Assurance

Moment of Assurance Step

Based on what you've told us, we recommend this other box size. Perfect for solo cooks, you'll never be short on delicious recipe variety and meal options!

Frequently Asked Questions

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ABOUT HELLOFRESH

ACCOUNT MANAGEMENT

Delivery

PAYMENT & BILLING

PLACING & EDITING ORDERS

RECIPES & INGREDIENTS

VOUCHERS & GIFT CARDS

The Hellofresh App

Social Responsibility

FOOD SAFETY

Data & Privacy

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