Did you know you can skip a delivery week instead? Here’s how:

1. Log in to your account.
2. Click on My Menu.
3. Select the delivery day of the week you’d like to skip, then click Edit Delivery.
4. When the banner appears, click Skip This Week

But if you’d prefer to cancel, please do so by reaching out to our customer service team for assistance.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Please note that we unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

While anyone can deliver a box of food, HelloFresh opens up a full experience that brings the fun of cooking back into your life with:

• 6-step, approxmiately 30 min., wholesome recipes requiring minimal equipment
• Up to 40 deliciously simple recipes every week for all our plans
• Easily customizable menus, flexible deliveries, and option to skip/cancel

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again. If on desktop, simply log in to your account and you will see the following banner:

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Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below to reactivate on the web:

1. Click on your name in the upper right-hand corner and choose Account Settings.
2. Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!

To make changes on the Mobile App:

1. Open the HelloFresh app and select Review details to reactivate at the top of the screen.
2. Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
3. Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
4. Select Got it to confirm that the subscription has been successfully reactivated.

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

Currently, some coupons can only be applied when opening a new subscription or reactivating a canceled one.

There will be a promo code box during the checkout or reactivation process.

Simply enter your code there and click Apply.

If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount.