If you are using an iPhone or iPad, you can request to delete your account directly through the HelloFresh app. Follow these steps:

Select the 'Profile' and navigate to the 'Personal Info' section in your app settings.

Tap the 'Delete Account' button.

Note: If you have an active subscription, you must cancel it first. You will see a "Go to website" link to complete the cancellation.

Once your subscription is cancelled, return to the app and select 'Send Request'. This will generate a pre-populated request to our Data Protection team to begin the deletion process.

Currently, the "Delete Account" button is a specific feature for iOS users. If you are using an Android device or a web browser please click HERE.

Please note that the process of fulfilling your request may take up to 90 calendar days. Be advised that we cannot delete all information immediately, as we must retain a minimal record of your request and certain historical data as necessary to complete a contract, fulfill a legal obligation, or comply with other statutory exceptions.

Review our Privacy Policy for more information.

If you know that your card is going to expire, please update your credit card information on your HelloFresh account.

You may update your payment details here

Alternatively, you may follow the steps below

On the HelloFresh Website:

• Log in to your account.
• Click on your name in the upper right-hand corner and select Account Settings from the drop-down menu.
• Scroll down to 'Payment Methods' on the Plan Settings page.
• Alternatively, you can select ‘Payment Method’ from the option on the left.
• Select ‘Change Payment Method’.
• Click 'Add'.
• Enter new payment information, click ‘Add’ then click 'Save'.

On your HelloFresh App :

• Log in to your account on the app.
• Click on the 'Profile' icon at the bottom right-hand corner
• Click 'Payment'.
• Scroll down to 'Payment Methods'.
• Select ‘Add Payment Method’, then update your payment information.
• Once done, click ‘Add’ and then ‘Save’.

Keeping your info up to date is a breeze so you never miss a delicious delivery.

Here’s how to update your address in a few quick clicks:

1. Log in to your HelloFresh account.

2. Click HERE or select your name in the upper right-hand corner and head to Account Settings.

3. Select Plan Settings from the menu.

4. Scroll down to the Delivery section.

5. Click Edit next to Delivery Address.

Pro-tip: This is also where you can add Delivery Instructions to ensure your box arrives safely!

6. Make your changes and hit Save.

Just a heads-up: to make sure your next box finds its way to the right doorstep, be sure to update your address by 11:59 PM PT, 5 days before your scheduled delivery. If you make changes after your order has been finalized, they'll be saved for your next box.

You can update your email address by clicking here

Alternatively, you can follow the steps below:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Account Info'.
4. Click 'Edit' on 'Personal Info'.
5. Make the necessary changes and click 'Save'.

You may change your password here

Alternatively, you may follow the steps below

1. Log in to your account.
2. Click on your name in the upper right-hand corner and choose 'Account Settings'
3. Select 'Account Info'
4. Click 'Edit' on 'Password'
5. Make the necessary changes then click on 'Save' to confirm your choice.