We are sorry that your discount code isn't working. Try these recommendations to ensure that you are going through the correct process:

1- Make sure that your code is not expired.

2- Make sure that you're entering the code correctly with no extra spaces

3- Check that the code is valid for the product you selected

4- Check the redemption instructions as some codes are to be applied at checkout, while others should be applied in your account settings.

If all the above do not help, our Customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out

On Mobile App

1. Log in to your HelloFresh account
2. Click on the Profile icon that appears on the bottom right.
3. Click on Personal info.
4. Your credit balance will appear underneath your customer id.

On Web

1. Log in to your HelloFresh account
2. Click on your name in the upper right-hand corner and select Account Settings from the drop down menu.
3. Select Account Info.
4. Scroll down to Your Credit to view the credit amount on your account.

Heads up, your voucher & HelloFresh Cash (credits) are stackable, which means if you have both a discount code and a credit in your account, we'll apply both towards your next delivey.

You even have the flexibility to choose exactly when to use it! In order to apply your credit to your delivery, you will need to apply yours manually. To manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.

Please keep in mind that most credits, including are only available while your account is active and will be removed upon cancellation of your subscription.

💡 Pro-Tip: Pause, Don't Cancel!
To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits stay in your account until they expire.

To view our Terms & conditions, please click HERE.

Nope, only one promo code or voucher can apply to a box at a time. Heads up, your voucher & HelloFresh Cash (credits) are stackable, which means if you have both a discount code and a credit in your account, we'll apply both towards your next delivey.

Please note, you may even have the flexibility to choose exactly when to use it! While credits often apply automatically, you might need to apply yours manually. To check or to manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.

• Login to your account
• Click on 'My Menu'
• Select the delivery day of the week you'd like to skip, then click 'Edit Delivery'.

• Then select 'Skip this week' from the banner that appears.
• If you have a multi-week discount or credit on your account, don't worry! The discount will still stay intact and only apply to the weeks that you order, until expired.

*Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.