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Frequently Asked Questions

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What should I do if one of my ingredients is damaged or missing?

This is definitely not acceptable, and we apologize for the inconvenience. Please let us so we can make this right ASAP. You may use this link here to report any damaged or missing ingredients.

*Please be advised that proteins are packaged at the bottom of your box, under the meal kits.

Do you offer gluten-free, dairy-free, or nut-free options?

At HelloFresh, we prioritize transparency so you can cook with peace of mind. While we don’t currently offer certified gluten-free or nut-free meal plans, our diverse weekly menu makes it easy to find recipes that work for you. All ingredient information and potential allergens are listed for every recipe, allowing you to review and select the meals that best meet your dietary needs.

As for our vegan/vegetarian options, we want to make plant-based eating as delicious as possible:

  • Vegan Recipes: We offer dedicated Vegan meals every week that are naturally dairy-free.
  • Veggie Flexibility: Many of our Vegetarian meals can be easily adapted to be dairy-free by simply omitting items like cheese or cream during your home prep.
Do you offer vegetarian/vegan options?

Our weekly menu features a wide variety of Veggie and Vegan recipes, packed with fresh seasonal produce, hearty grains, and delicious plant-based proteins.

Tailored to Your Taste

  • Vegan Favorites: Look for the "Vegan" tag for recipes that are entirely plant-based and dairy-free.

  • Veggie Flexibility: Our "Veggie" recipes are perfect for vegetarians. Want to make them vegan? You can easily customize these dishes at home by simply omitting or swapping ingredients like cheese, yogurt, or honey.

Can I choose how many meals I get?

You bet. Customers can select between 2 and 12 meals per week for either 2, 4, or 6 people (select customers have the option for 3 people).

As an existing HelloFresh Customer, you can change the number of meals and serving size you get here.

Customers can also simply add more meals from any menu page just for a given week by clicking on the Add Extra Meal button.

Can I choose my ingredients, choose my recipes, or both?

Recipes? Absolutely! Ingredients? We’ve got that covered. Every week, you get to hand-pick your favorite meals from our diverse menu. While we don't offer individual ingredient swaps quite yet, we make sure you have all the info you need to cook with confidence.

Total Transparency: Every recipe—both on our website and your physical recipe cards—clearly lists all ingredients and the top 8 allergens.

Stay Organized: Everything comes individually packaged in your meal box, making it easy to see exactly what’s going into your dinner.

Chef’s Choice: Since you’re the pro in your own kitchen, feel free to omit or substitute any ingredient at home to perfectly match your dietary preferences!

Ready to get cooking? If you’re already an existing customer, click HERE to start picking your next delicious menu.

How do I download recipe cards?

Recipe cards for your selected meals will come in your weekly delivery.

You may also download them by accessing the My Menu page.

  • Log onto HelloFresh.com and then click on My Menu
  • Click the picture of the recipe
  • When the pop of the meal appears, scroll down till you see Instructions and select Download
  • The recipe will then download as a PDF file to your computer for you to access.
Do you offer vegetarian/vegan options?

Our weekly menu features a wide variety of Veggie and Vegan recipes, packed with fresh seasonal produce, hearty grains, and delicious plant-based proteins.

Tailored to Your Taste

  • Vegan Favorites: Look for the "Vegan" tag for recipes that are entirely plant-based and dairy-free.

  • Veggie Flexibility: Our "Veggie" recipes are perfect for vegetarians. Want to make them vegan? You can easily customize these dishes at home by simply omitting or swapping ingredients like cheese, yogurt, or honey.

Do you offer gluten-free, dairy-free, or nut-free options?

At HelloFresh, we prioritize transparency so you can cook with peace of mind. While we don’t currently offer certified gluten-free or nut-free meal plans, our diverse weekly menu makes it easy to find recipes that work for you. All ingredient information and potential allergens are listed for every recipe, allowing you to review and select the meals that best meet your dietary needs.

As for our vegan/vegetarian options, we want to make plant-based eating as delicious as possible:

  • Vegan Recipes: We offer dedicated Vegan meals every week that are naturally dairy-free.
  • Veggie Flexibility: Many of our Vegetarian meals can be easily adapted to be dairy-free by simply omitting items like cheese or cream during your home prep.
What is Beyond the Box?
Addressing hunger and helping those facing food insecurity is a responsibility we take seriously. Beyond the Box is HelloFresh’s social impact program with a mission of driving significant and meaningful change in the communities where we operate. Through various initiatives, we engage our customers, employees and stakeholders to ensure that fresh, healthy food is accessible to those who need it most.
Do I need to wash any of the produce? How should fresh produce be washed before eating?

To ensure food safety, we recommend that you wash all fresh produce prior to consumption, including: fruits, vegetables, and herbs. Fresh produce typically comes straight from the farm, so rinsing or scrubbing your produce is advised. Gently rub produce "skin", such as tomatoes, under cold running water. Scrub firm produce, such as carrots or onions, with a clean produce brush under running water.

Consumers should not wash fruits and vegetables with detergent or soap. These products are not approved or labeled by the Food and Drug Administration for use on foods. (ask.usda.gov)

Can I request for my data to be deleted?
Yes, you have the right to request the deletion of your personal data by submitting a request HERE. Please note that the process of fulfilling your request may take up to 90 calendar days. Please note that we cannot delete all information immediately, as we must retain a minimal record of your request and certain historical data as necessary to complete a contract, fulfill a legal obligation, or comply with other statutory exceptions. Review our Privacy Policy for more information.
What information does HelloFresh collect about me, and how is it used?
We collect and use your personal information primarily to manage your meal kit subscription and personalize your experience. The main types of data we collect include Identifiers (such as your name, email for account access, and delivery address) and Commercial Information (like your order history and payment details). For more information on the types of data we may collect and store please see our Privacy Policy. We store your data to fulfill two main purposes: 1) service fulfillment (e.g. delivering your HelloFresh boxes, customer support) and 2) personalization (e.g. developing new recipes, personalizing your weekly menu suggestions, sending you relevant promotional communications). Your information is held securely within your password-protected customer account. If you wish to stop us from using this data, you can submit a Request to Delete HERE. Please note that even after a deletion request, we are legally required to retain certain minimal transaction records for audit and financial compliance purposes, and any such retained data is secured and used exclusively for those legal obligations.

ABOUT HELLOFRESH

ACCOUNT MANAGEMENT

Delivery

PAYMENT & BILLING

PLACING & EDITING ORDERS

RECIPES & INGREDIENTS

VOUCHERS & GIFT CARDS

The Hellofresh App

Social Responsibility

FOOD SAFETY

Data & Privacy

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