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What information does HelloFresh collect about me, and how is it used?
We collect and use your personal information primarily to manage your meal kit subscription and personalize your experience. The main types of data we collect include Identifiers (such as your name, email for account access, and delivery address) and Commercial Information (like your order history and payment details). For more information on the types of data we may collect and store please see our Privacy Policy. We store your data to fulfill two main purposes: 1) service fulfillment (e.g. delivering your HelloFresh boxes, customer support) and 2) personalization (e.g. developing new recipes, personalizing your weekly menu suggestions, sending you relevant promotional communications). Your information is held securely within your password-protected customer account. If you wish to stop us from using this data, you can submit a Request to Delete here. Please note that even after a deletion request, we are legally required to retain certain minimal transaction records for audit and financial compliance purposes, and any such retained data is secured and used exclusively for those legal obligations.
ABOUT HELLOFRESH
ACCOUNT MANAGEMENT
Delivery
PAYMENT & BILLING
PLACING & EDITING ORDERS
RECIPES & INGREDIENTS
VOUCHERS & GIFT CARDS
The Hellofresh App
Social Responsibility
FOOD SAFETY
