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Frequently Asked Questions

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How do I add or view recipes in my cookbook?

Add a recipe

You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!

View saved recipes

To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.

How do I delete my HelloFresh account on the iOS app?

If you are using an iPhone or iPad, you can request to delete your account directly through the HelloFresh app. Follow these steps:

Select the 'Profile' and navigate to the 'Personal Info' section in your app settings.

Tap the 'Delete Account' button.

Note: If you have an active subscription, you must cancel it first. You will see a "Go to website" link to complete the cancellation.

Once your subscription is cancelled, return to the app and select 'Send Request'. This will generate a pre-populated request to our Data Protection team to begin the deletion process.

Currently, the "Delete Account" button is a specific feature for iOS users. If you are using an Android device or a web browser please click HERE.

Please note that the process of fulfilling your request may take up to 90 calendar days. Be advised that we cannot delete all information immediately, as we must retain a minimal record of your request and certain historical data as necessary to complete a contract, fulfill a legal obligation, or comply with other statutory exceptions.

Review our Privacy Policy for more information.

Can I recycle the packaging?

Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly:

Insulating liners

Depending on the season, your box may include different insulators to keep ingredients fresh. Our corrugated liners, honeycombed paperboard, and ClimaCell plant-based insulation foam are all fully recyclable.

Gel packs

Follow the directions provided on your ice pack. Otherwise, cut open the pack, empty the gel into the trash, then rinse and recycle or discard the plastic film via in-store drop-off. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

Dry Ice

Dry ice can be placed in a ventilated area at room temperature, where it will evaporate away. Keep it out of reach of children and pets.

Dry ice should never be disposed of in a trash can, chemical waste container, garbage can, sink, or toilet. To prevent an injury similar to a burn, always use protective gloves.

HelloFresh box

Most of our boxes are 100% recycled content cardboard, and all are at minimum 40% recycled content. Fold and place with your curbside recyclables, or even compost them!

Meal kit bags

The paper bags for your meal kits are fully recyclable and compostable. You can also discard the sticky-backed label in your regular trash bin.

Plastic bags

If your plastic packaging has the numbers 2 or 4 on it, it’s recyclable. If not, you can discard it in your regular trash bin.

Visit our dedicated Recycling page here for details on how to recycle each part of the HelloFresh box responsibly.

What is your packaging made out of?

Insulating liners

  • Summer and winter liners: honeycomb paperboard with a pulper-safe metalized film
  • Summer liners: recycled cotton, jute, and kraft paper
  • Winter liners: BPA-free plastic and mylar

Gel packs

  • Water soluble gel (it dissolves in water but is not pipe-friendly, so don’t pour down the drain!) and recyclable plastic

HelloFresh box

  • Mix of recycled and virgin fibers

Separator and meal kits

  • Low-density chipboard
Do you offer vegetarian/vegan options?

Our weekly menu features a wide variety of Veggie and Vegan recipes, packed with fresh seasonal produce, hearty grains, and delicious plant-based proteins.

Tailored to Your Taste

  • Vegan Favorites: Look for the "Vegan" tag for recipes that are entirely plant-based and dairy-free.

  • Veggie Flexibility: Our "Veggie" recipes are perfect for vegetarians. Want to make them vegan? You can easily customize these dishes at home by simply omitting or swapping ingredients like cheese, yogurt, or honey.

Where do you source your meats from?

HelloFresh maintains a rigorous selection process to align with suppliers which meet our core standards. Our suppliers adhere to USDA Inspection Guidelines and are supplemented by globally recognized third-party food safety audit programs.

We personally take an on-site visit to every meat vendor we work with to ensure the operation is food safe.

Our meats are primarily sourced domestically.

Per federal regulations prohibiting the use of hormones in chicken and pork, our suppliers' chicken and pork are hormone free.

Animal welfare and sustainability remain an integral component of our corporate commitment to our customers and the environment. These claims will vary by business. We are dedicated to the continued improvement of our supply chain and the food industry.

For more information about our suppliers click here.

Do you offer vegetarian/vegan options?

Our weekly menu features a wide variety of Veggie and Vegan recipes, packed with fresh seasonal produce, hearty grains, and delicious plant-based proteins.

Tailored to Your Taste

  • Vegan Favorites: Look for the "Vegan" tag for recipes that are entirely plant-based and dairy-free.

  • Veggie Flexibility: Our "Veggie" recipes are perfect for vegetarians. Want to make them vegan? You can easily customize these dishes at home by simply omitting or swapping ingredients like cheese, yogurt, or honey.

ABOUT HELLOFRESH

ACCOUNT MANAGEMENT

Delivery

PAYMENT & BILLING

PLACING & EDITING ORDERS

RECIPES & INGREDIENTS

VOUCHERS & GIFT CARDS

The Hellofresh App

Social Responsibility

FOOD SAFETY

Data & Privacy

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