Love HelloFresh and want to share with your friends and family?!

Once logged in, click HelloFriends at the top right of the page or click HERE.
Please note that the referral offers can only be redeemed by first time customers.

Referrals are free gifts you earn from us as you continue your subscription. You can send them to friends/family who have never tried our service before. Your specific offer you can share will appear in your account on the HelloFriends page.

When successfully redeemed, you will receive credit to activate on your account via email! The email will include the credit amount and how to redeem it.This is the only way to redeem your credit!||

After completion, your credit will appear in your account settings under ‘Account Info’ and apply to your next order!

Customers can send out an unlimited amount of referrals however, you will only receive credit for a max of 10 successfully redeemed referrals!

Offer is subject to change and might reflect different offers for HelloFriends.

Did you know you can skip a delivery week instead? Here’s how:

1. Log in to your account.
   
2. Click on My Menu.
   
3. Select the delivery day of the week you’d like to skip, then click Edit Delivery.
   
4. When the banner appears, click Skip This Week
   
   

But if you’d prefer to cancel, you can do so by clicking HERE. Please follow all of the prompts on the screen to finalize.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

If you’re thinking about canceling, please keep in mind that most credits, including referral bonuses, promotional offers, and credits issued by customer care are only available while your account is active and will be removed upon cancellation of your subscription.

Don't worry about surprises, during the cancellation process, you will see a summary screen showing the exact amount of HelloFresh Cash you will lose if you proceed.

Please note that we unfortunately cannot process box cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

Pro tip: You can reactivate your account anytime by logging back in and clicking the Reactivation button. Hope to see you again soon!

We want you to get the most out of your HelloFresh experience! If you’re thinking about canceling, please keep in mind that most credits, including referral bonuses, promotional offers, and Customer Care compensation are only available while your account is active and will be removed upon cancellation of your subscription.

Don't worry about surprises, during the cancellation process, you will see a summary screen showing the exact amount of HelloFresh Cash you will lose if you proceed.

💡 Pro-Tip: Pause, Don't Cancel!
To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits will remain on your account.

To view our Terms & conditions, please click HERE.

Recipes? Absolutely! Ingredients? We’ve got that covered, too. Every week, you get to hand-pick your favorite meals from our diverse menu.

HelloCustom Swaps: On select weekly recipes, you now have the flexibility to customize your meal exactly how you like it. This includes the ability to swap, upgrade, or add proteins and sides, with occasional options to choose organic ingredients.

How to Swap Ingredients:

Pick Your Recipe: While browsing the weekly menu, click on the recipe to open the details. If any swap options are available, they will be listed. Simply select your preferred ingredient and select add.

Total Transparency: Every recipe—both on our website and your physical recipe cards—clearly lists all ingredients and the top 8 allergens.

Stay Organized: Everything comes individually packaged in your meal box, making it easy to see exactly what’s going into your dinner.

Chef’s Choice: Since you’re the pro in your own kitchen, feel free to omit or substitute any ingredient at home to perfectly match your dietary preferences!

Ready to get cooking? If you’re already an existing customer, click HERE to start picking your next delicious menu.

HelloFresh Rewards is our way of saying thanks for being part of the HelloFresh family! HF Rewards is a free, opt-in loyalty program designed to reward you for doing what you already do—cooking great meals and engaging with us.

How it Works

• Earn as You Cook: You’ll earn 10 points for every $1 spent on your boxes (after discounts).
  
• Bonus Points: Complete fun Challenges like rating your favorite recipes or referring friends to boost your balance.
  
• Track Your Progress: Check your points anytime in the Profile Tab of our app or the top navigation bar on our website.
  
  

Snagging the Goods

Visit the Reward Store to trade your points for delicious perks, including:
-Vouchers: $10 off Add-ons or Premium meal surcharges.
-Big Savings: Up to $30 off a future box or free shipping credits.
-The Wallet: Once you unlock a reward, it lives in your Wallet until you’re ready to apply it at checkout.

Managing your points

-Expiration: To keep things fresh, points expire if you cancel your subscription or after 12 months of inactivity. Purchased vouchers typically stay valid for 6 weeks. We always use your oldest points first, so you never have to worry about missing out!

Ready to start earning? Head to your Profile to opt-in and see what's cooking!

Please note: HelloFresh Rewards is being released in stages, so if you can’t sign up just yet, don’t worry. You’ll receive an email as soon as you’re eligible to join the program!"