Keeping your info up to date is a breeze so you never miss a delicious delivery.

Here’s how to update your address in a few quick clicks:

1. Log in to your HelloFresh account.

2. Click HERE or select your name in the upper right-hand corner and head to Account Settings.

3. Select Plan Settings from the menu.

4. Scroll down to the Delivery section.

5. Click Edit next to Delivery Address.

Pro-tip: This is also where you can add Delivery Instructions to ensure your box arrives safely!

6. Make your changes and hit Save.

Just a heads-up: to make sure your next box finds its way to the right doorstep, be sure to update your address by 11:59 PM PT, 5 days before your scheduled delivery. If you make changes after your order has been finalized, they'll be saved for your next box.

Did you know you can skip a delivery week instead? Here’s how:

1. Log in to your account.
   
2. Click on My Menu.
   
3. Select the delivery day of the week you’d like to skip, then click Edit Delivery.
   
4. When the banner appears, click Skip This Week
   
   

But if you’d prefer to cancel, you can do so by clicking HERE. Please follow all of the prompts on the screen to finalize.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

If you’re thinking about canceling, please keep in mind that most credits, including referral bonuses, promotional offers, and credits issued by customer care are only available while your account is active and will be removed upon cancellation of your subscription.

Don't worry about surprises, during the cancellation process, you will see a summary screen showing the exact amount of HelloFresh Cash you will lose if you proceed.

Please note that we unfortunately cannot process box cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

Pro tip: You can reactivate your account anytime by logging back in and clicking the Reactivation button. Hope to see you again soon!

You may view all your previous orders here

Alternatively, you may follow the steps below:

• Log in to your HelloFresh account, click on your name in the upper right-hand corner and head to your Account Settings
• Head to 'Payment History' and there you can view all your previous orders and how much you were charged
• If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you.

You’re always the head chef of your own menu. 👨‍🍳

While we’ll always suggest some delicious recipes based on your Food Profile, you have total control over what lands on your doorstep. Every week, you can hand-pick your favorites from a rotating menu of over 100+ weekly items, including dinner recipes and Market finds. Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

How to select your meals:

Log in to your account and head to My Menu.

Browse the Menu: Navigate to your desired delivery week to see your current selections.

Swap & Add: If you’d like to switch a meal, simply click "Change meals." Use the ‘-’ button to remove a recipe and the ‘+’ button to add the ones you’re craving.

Personalize with HelloCustom: Want to swap a side or upgrade your protein? If available, select the recipe and any options to customize your meal will be listed.

Finish Up: Once you’ve picked your meals, click "Continue," select any extras from the HelloFresh Market, and hit "Save Selection!"

If you did not select an extra click 'Skip'. You will now see a message confirming your meal selection has been saved.

If you’re not in love with any of the recipes, you can easily skip that week’s delivery by clicking 'Skip this Week' in the ‘Edit Delivery’ tab above the menu.

Note: Just a heads-up that a small surcharge may apply for certain premium upgrades or HelloCustom swaps. You'll always see the price clearly listed before you make the switch!

Love HelloFresh and want to share with your friends and family?!

Once logged in, click HelloFriends at the top right of the page or click HERE.
Please note that the referral offers can only be redeemed by first time customers.

Referrals are free gifts you earn from us as you continue your subscription. You can send them to friends/family who have never tried our service before. Your specific offer you can share will appear in your account on the HelloFriends page.

When successfully redeemed, you will receive credit to activate on your account via email! The email will include the credit amount and how to redeem it.This is the only way to redeem your credit!||

After completion, your credit will appear in your account settings under ‘Account Info’ and apply to your next order!

Customers can send out an unlimited amount of referrals however, you will only receive credit for a max of 10 successfully redeemed referrals!

Offer is subject to change and might reflect different offers for HelloFriends.

All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:

Log in to your account on the app. Click on the Profile icon at the bottom right-hand corner. Select 'Edit' on the tab labelled Preference Settings. Scroll down to the Delivery section. Click the Edit button for 'Delivery Address'. Edit your address and don't forget to leave delivery instructions! Click Save. Please note that changes will apply to the upcoming delivery that has yet to be billed for.

Note: While many swaps are included, some premium upgrades may come with a small additional surcharge. You'll always see the price clearly listed before you confirm your switch!

All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:

• Log in to your account on the app.
• Click on My Menu from the option at the bottom.
• Select the delivery day you would like to edit.
• Click on Change meals.
• You can then un-select the meals by clicking the minus button and select the meals you prefer with the plus button.
• When done, click Continue.
• Select any extras you would like to add, if any, then click All done!. If not, select Skip.
• You will now see your meal selections and any addons appear on your menu.

Switch it up whenever life changes! 🔄

Whether your family is growing or you just want a few more delicious meals each week, you can easily adjust your box settings directly in the app.

To update your box type:

Log in to your account on the HelloFresh app. Tap the Profile icon in the bottom right-hand corner. Click Edit on the Preference Settings tab. In the Meal Preferences section, you can update:

Number of People: Adjust the serving size for your household.

Number of Meals: Select how many recipes you’d like to receive each week.

Click Save and then Confirm to lock in your new plan!

Pro Tip: Want to personalize your meals even further? Once you’ve updated your box type, head to "My Menu" to use HelloCustom to swap or upgrade select proteins and sides on individual recipes.

To ensure food safety, we recommend that you wash all fresh produce prior to consumption, including: fruits, vegetables, and herbs. Fresh produce typically comes straight from the farm, so rinsing or scrubbing your produce is advised. Gently rub produce "skin", such as tomatoes, under cold running water. Scrub firm produce, such as carrots or onions, with a clean produce brush under running water.

Consumers should not wash fruits and vegetables with detergent or soap. These products are not approved or labeled by the Food and Drug Administration for use on foods. (ask.usda.gov)

Ready to bring the joy of cooking back to your kitchen? We’ve been busy in the HelloFresh test kitchen making sure each weekly box is better than ever.

You can now choose from over 100+ weekly menu and market items, featuring a rotating selection of deliciously simple dinner recipes every single week. / / Whether you’re a kitchen pro or just starting out, we make sure every meal is a win with:

Stress-Free Cooking: Our easy-to-follow, 6-step recipes take approximately 30 minutes and require minimal equipment.

Endless Variety: With over 100 options across all our plans, there’s always something new and wholesome to discover.

Total Flexibility: From easily customizable menus to flexible deliveries (and the option to skip or cancel anytime), we fit perfectly into your busy life.

HelloCustom: Want to swap your sides or upgrade your protein? You can personalize your favorite meals to get exactly what you’re craving.

Pro Tip: Our "Market" items are perfect for those days when you need a quick lunch, a festive brunch, or a little something sweet to end the night.

We’re always looking for foodies and creators to help us spread the word that home cooking should be easy, delicious, and sustainable!

Whether you’re a kitchen pro, a busy parent, or a trendsetter, we have two ways to team up:

Ready to get cooking? Click HERE to head to our partnership portal, tell us a bit about yourself, and we’ll be in touch if there’s a seat at our table for you!

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again.

If on desktop, simply log in to your account and you will see the following banner:



Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below to reactivate on the web:

1. Click on your name in the upper right-hand corner and choose Account Settings.
2. Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!
   
   To make changes on the Mobile App:
3. Open the HelloFresh app and select Review details to reactivate at the top of the screen.
4. Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
5. Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
6. Select Got it to confirm that the subscription has been successfully reactivated.

On Mobile App

1. Log in to your HelloFresh account
2. Click on the Profile icon that appears on the bottom right.
3. Click on Personal info.
4. Your credit balance will appear underneath your customer id.

On Web

1. Log in to your HelloFresh account
2. Click on your name in the upper right-hand corner and select Account Settings from the drop down menu.
3. Select Account Info.
4. Scroll down to Your Credit to view the credit amount on your account.

Heads up, your voucher & HelloFresh Cash (credits) are stackable, which means if you have both a discount code and a credit in your account, we'll apply both towards your next delivey.

You may even have the flexibility to choose exactly when to use it! While credits often apply automatically, you might need to apply yours manually. To check or to manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.

Please keep in mind that most credits, including are only available while your account is active and will be removed upon cancellation of your subscription.

💡 Pro-Tip: Pause, Don't Cancel!
To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits stay in your account until they expire.

To view our Terms & conditions, please click HERE.

Forgot your password? Don't worry, we’ll have you back to browsing delicious recipes in no time!

If you’ve forgotten your password, just follow these quick steps to get back into your account:

Head over to our Login Page HERE.

Click on "Forgot Your Password?" right below the login fields.

Enter the email address associated with your HelloFresh account.

Keep an eye on your inbox! Within 5–10 minutes, you’ll receive an email titled "Password Reset" containing a secure link to create a new one.

Quick Tip: If the email hasn’t arrived after a few minutes, give your spam or junk folder a quick peek.

You can update your email address by clicking here

Alternatively, you can follow the steps below:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Account Info'.
4. Click 'Edit' on 'Personal Info'.
5. Make the necessary changes and click 'Save'.

You can easily switch the number of meals received per week, and the serving sizes in 2 different ways :

A One-off Switch

1. Log in to your account.
2. Go to 'My Menu' for the week you want to switch the plan.
3. Click on 'Edit Delivery'.
4. Click 'Change Box Size'
5. Select the 'Number of People' and the 'Number of Recipes'
6. Then click 'Confirm'.

Switch for All Future Deliveries

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Plan Settings'.
4. Under Your Plan, select your serving size in the 'Number of people' drop down menu and 'Number of meals'
5. Click 'Save'.

You may change your password here

Alternatively, you may follow the steps below

1. Log in to your account.
2. Click on your name in the upper right-hand corner and choose 'Account Settings'
3. Select 'Account Info'
4. Click 'Edit' on 'Password'
5. Make the necessary changes then click on 'Save' to confirm your choice.

We have specially designed boxes with insulated liners and cooling gel packs that are modified seasonally to ensure optimal freshness in transit.

Note: We advise that you place all perishable items in the refrigerator immediately upon delivery.

Deliveries typically arrive between 8 am and 8 pm.

Bundle Boxes from the HelloFresh Market are shipped separately and may arrive on a later date. Keep an eye out for a second email with specific tracking information.

You may change the delivery day on the website here

Alternatively, you may follow the steps below

On the HelloFresh website:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Scroll down to the 'Delivery' section
4. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
5. Click 'Save'

TIP: Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

On your HelloFresh App :

1. Log in to your account on the app.
2. Click on the 'Profile' icon at the bottom right-hand corner
3. Click on the 'Edit' button under Preference Settings
4. Scroll down to the 'Delivery' section
5. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
6. Click 'Save'.

As soon as your box ships, we’ll send a 'Your HelloFresh box is on its way!' email straight to your inbox with your tracking number. Want a quick update? You can also keep an eye on your delivery anytime via the My Menu page.

Bundle Boxes from the HelloFresh Market are shipped separately and may arrive on a later date. Keep an eye out for a second email with specific tracking information.

Can't wait to get cooking? We've got you covered.

To see when your next box of fresh ingredients arrives, just log in and visit your My Menu page. We keep your delivery date front and center, you’ll see it right above your chosen recipes so you can plan your week of home-cooked meals with ease.

Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.

Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
Still, despite shipping your box for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.
If your products appear thawed when you open the box, check for temperature:

• If your product is below 40°F, you can enjoy your Ready To Blend smoothie or place it in the freezer to enjoy at a later date
• If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.

We take payment security very seriously and do not store our customers' full credit card information on file. Instead, we bill using a secure method called tokenization.

A token is an encrypted, randomly-generated code that is assigned to your payment details during the checkout to securely bill you.

You may update your payment details on the website here

Alternatively, you may follow the steps below

On the HelloFresh Website:

• Log in to your account.
• Click on your name in the upper right-hand corner and select Account Settings from the drop-down menu.
• Scroll down to 'Payment Methods' on the Plan Settings page.
• Alternatively, you can select ‘Payment Method’ from the option on the left.
• Select ‘Change Payment Method’.
• Click 'Add'.
• Enter new payment information, click ‘Add’ then click 'Save'.

On your HelloFresh App :

• Log in to your account on the app.
• Click on the 'Profile' icon at the bottom right-hand corner
• Click 'Payment'.
• Scroll down to 'Payment Methods'.
• Select ‘Add Payment Method’, then update your payment information.
• Once done, click ‘Add’ and then ‘Save'.

We want to make sure your delicious deliveries always fit your budget! You can easily preview your total and see a full breakdown for your upcoming box.

• Log in to your HelloFresh account.
• Click My Menu.
• Select your desired delivery week, you will see an Order Summary icon to the right above your selected recipes. Check out the image below.
• Select the Cart icon button and you will be redirected to a page that will break down the charges for your upcoming delivery.

In order to guarantee the prompt delivery of your meals at their absolute freshest, there is a shipping cost associated to the deliveries. You’ll see the shipping fee that applies to you when you select your plan and check out.

You can also find this information on Our Plans page

As soon as you join the HelloFresh family, we’ll get to work on your first delicious box! Your first order is charged and confirmed right away. You can hand-pick your favorite recipes for that first delivery in My Menu, and if you need a hand with any other last-minute tweaks, our friendly Customer Care team is always here to help.

For all your future boxes, you’re in total control! Simply hop into Account Settings to update your box size, preferences, or delivery address whenever life changes.

• Login to your account
• Click on 'My Menu'
• Select the delivery day of the week you'd like to skip, then click 'Edit Delivery'.

• Then select 'Skip this week' from the banner that appears.
• If you have a multi-week discount or credit on your account, don't worry! The discount will still stay intact and only apply to the weeks that you order, until expired.

*Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

HelloFresh offers plans that feed two, four, and six people with the option to select up to 8-12 meals each week! (select customers can currently select a plan for three people)

As for those with a single-person household, we recommend the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

You can view the offered plans here

You bet. Customers can select between 2 and 12 meals per week for either 2, 4, or 6 people (select customers have the option for 3 people).

As an existing HelloFresh Customer, you can change the number of meals and serving size you get here.

Customers can also simply add more meals from any menu page just for a given week by clicking on the Add Extra Meal button.

You can preview menus for the next 6 weeks by clicking "Our Menus" on the top banner of the HelloFresh homepage.

If you already have an account with us, you may view it here

If you have recipe surveys authorized in your notifications settings, you will receive a weekly survey to review your meals.

Alternatively, you may also review recipes by selecting Past Deliveries at the top of the page.

• Find the recipe you would like to review
• Below the picture of the meal, select the 1-4 star rating
• A small pop up will open where you can adjust your rating and leave feedback about the recipe
• Once done click Send Feedback

Recipe cards for your selected meals will come in your weekly delivery.

You may also download them by accessing the My Menu page.

• Log onto HelloFresh.com and then click on My Menu
• Click the picture of the recipe
• When the pop of the meal appears, scroll down till you see Instructions and select Download
• The recipe will then download as a PDF file to your computer for you to access.

HelloFresh's chefs work to plan menus with flavor and seasonality in mind.

We also bring back Hall of Fame recipes rated as favorites by our customers.

• Head to HelloFresh.com.
• Select Gift Cards from the banner at the top.
• On the Gift Cards page, click Buy Gift Card.
• You will then be navigated to an area of the page where you can pick your gift amount from the options available.
• Enter the recipient’s name and email and don’t forget to leave a message!
• Select the date for e-delivery and then click Go To Checkout.
• Follow the prompts to checkout.

*Though you will be prompted to enter shipping information, no physical gift card will be mailed physically. You may enter your billing address in the field.

Currently, some coupons can only be applied when opening a new subscription or reactivating a canceled one.

There will be a promo code box during the checkout or reactivation process.

Simply enter your code there and click Apply.

If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount.

We want every box to feel like it was curated just for you. Instead of a one-size-fits-all setting, you can now update your Food Profile to let our chefs know exactly what you love (and what you don't).

To update your preferences in the app:

Log in to your HelloFresh app. Tap the Profile icon in the bottom right-hand corner. Select Food Profile where you can exclude specific proteins like beef, pork, or seafood to ensure your automatic weekly picks always align with your lifestyle. Hit Save and then Confirm to lock in your delicious new settings!

Pro Tip: Even with a preference set, you can always head to "My Menu" to manually swap recipes or use HelloCustom to change ingredients on specific meals.

Reactivating your account is quick and easy. Just follow these steps:

Log in to your account on the HelloFresh app.

A message will appear asking if you'd like to reactivate. Tap Reactivate now to restart your subscription.

Check Your Info: Before your first new box ships, we highly recommend double-checking your Delivery Address and Payment Method in your Profile settings.

To ensure your next box finds its way to the right doorstep, be sure any address updates are made by 11:59 PM PT, 5 days before your scheduled delivery.

Pro-tip: Once reactivated, head straight to "My Menu" to hand-pick your favorite recipes for your upcoming delivery!

• Log in to your account on the app.
• Click on Home.
• Choose the delivery week that you will like to skip.
• Select Edit Delivery and then select Skip this week.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Add a recipe

You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!

View saved recipes

To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.

The best way to know if your food is done cooking is to use a food thermometer. When your food reaches a safe internal temperature as measured by a food thermometer, it is done and ready to eat. (ask.usda.gov)

Handwashing is important to the overall cooking process and will help keep you healthy. Wash your hands with soap and water before you start cooking and after each time you touch uncooked or raw meats, poultry, seafood, flour or eggs during cooking.

Handwashing should include these 5 steps:

1. Wet hands.
2. Lather.
3. Scrub for at least 20 seconds.
4. Rinse
5. Dry with clean towel.

(ask.usda.gov)

If you are using an iPhone or iPad, you can request to delete your account directly through the HelloFresh app. Follow these steps:

Select the 'Profile' and navigate to the 'Personal Info' section in your app settings.

Tap the 'Delete Account' button.

Note: If you have an active subscription, you must cancel it first. You will see a "Go to website" link to complete the cancellation.

Once your subscription is cancelled, return to the app and select 'Send Request'. This will generate a pre-populated request to our Data Protection team to begin the deletion process.

Currently, the "Delete Account" button is a specific feature for iOS users. If you are using an Android device or a web browser please click HERE.

Please note that the process of fulfilling your request may take up to 90 calendar days. Be advised that we cannot delete all information immediately, as we must retain a minimal record of your request and certain historical data as necessary to complete a contract, fulfill a legal obligation, or comply with other statutory exceptions.

Review our Privacy Policy for more information.

Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly:

Insulating liners

Depending on the season, your box may include different insulators to keep ingredients fresh. Our corrugated liners, honeycombed paperboard, and ClimaCell plant-based insulation foam are all fully recyclable.

Gel packs

Follow the directions provided on your ice pack. Otherwise, cut open the pack, empty the gel into the trash, then rinse and recycle or discard the plastic film via in-store drop-off. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

Dry Ice

Dry ice can be placed in a ventilated area at room temperature, where it will evaporate away. Keep it out of reach of children and pets.

Dry ice should never be disposed of in a trash can, chemical waste container, garbage can, sink, or toilet. To prevent an injury similar to a burn, always use protective gloves.

HelloFresh box

Most of our boxes are 100% recycled content cardboard, and all are at minimum 40% recycled content. Fold and place with your curbside recyclables, or even compost them!

Meal kit bags

The paper bags for your meal kits are fully recyclable and compostable. You can also discard the sticky-backed label in your regular trash bin.

Plastic bags

If your plastic packaging has the numbers 2 or 4 on it, it’s recyclable. If not, you can discard it in your regular trash bin.

Visit our dedicated Recycling page here for details on how to recycle each part of the HelloFresh box responsibly.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

Yes! Here is how to find it:

On Web

1. Log in to your account.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

On Mobile

1. Log in to your account on the app.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down and select Nutrition Values section.

We want you to get the most out of your HelloFresh experience! If you’re thinking about canceling, please keep in mind that most credits, including referral bonuses, promotional offers, and Customer Care compensation are only available while your account is active and will be removed upon cancellation of your subscription.

Don't worry about surprises, during the cancellation process, you will see a summary screen showing the exact amount of HelloFresh Cash you will lose if you proceed.

💡 Pro-Tip: Pause, Don't Cancel!
To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits will remain on your account.

To view our Terms & conditions, please click HERE.

We deliver fresh, amazing meals 7 days a week; however, on Wednesday, Thursday and Friday for all customers, as well as Saturday, Sunday, Monday and Tuesday in specific areas. Deliveries typically arrive between 8am and 8pm.

You may track your current order delivery via the "My Menu" page.

Remember that the deadline to make any updates to your HelloFresh account is 5 days prior to your next scheduled delivery.

Any changes that you make 1-4 days prior to your scheduled delivery (or even the day of your delivery) will be reflected in your HelloFresh account but will not affect that specific box, which will have already been processed.

However, the change(s) will be taken into account for any future deliveries provided you made the change(s) at least 5 days prior to your following delivery.

The $1 you may see at checkout is simply an authorization charge to verify the validity of the payment method you are using.

If you update your payment method on an active subscription, you will also see a $1 charge to verify the validity of the new payment method you are using.

Rest assured, however, this dollar will be returned to you with 5-10 business days.

You’re always the head chef of your own schedule! Whether you’re heading out of town or just need a break, skipping a week is a breeze. Here’s how:

• Login to your account.
• Click on 'My Menu'.
• Select the delivery week you'd like to skip, then click 'Edit Delivery'.
• When the ‘Manage Your Delivery’ banner appears, click ‘Skip this week’.

A quick heads-up: Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our supplier.

The best part? You won’t be charged for skipped weeks, and all your hard-earned discounts or promotions will stay tucked safely in your account for when you’re ready to cook again!

Recipes? Absolutely! Ingredients? We’ve got that covered, too. Every week, you get to hand-pick your favorite meals from our diverse menu.

HelloCustom Swaps: On select weekly recipes, you now have the flexibility to customize your meal exactly how you like it. This includes the ability to swap, upgrade, or add proteins and sides, with occasional options to choose organic ingredients.

How to Swap Ingredients:

Pick Your Recipe: While browsing the weekly menu, click on the recipe to open the details. If any swap options are available, they will be listed. Simply select your preferred ingredient and select add.

Total Transparency: Every recipe—both on our website and your physical recipe cards—clearly lists all ingredients and the top 8 allergens.

Stay Organized: Everything comes individually packaged in your meal box, making it easy to see exactly what’s going into your dinner.

Chef’s Choice: Since you’re the pro in your own kitchen, feel free to omit or substitute any ingredient at home to perfectly match your dietary preferences!

Ready to get cooking? If you’re already an existing customer, click HERE to start picking your next delicious menu.

Yes! Here is how to find it:

On Web

1. Log in to your account.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

On Mobile

1. Log in to your account on the app.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down and select Nutrition Values section.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

HelloFresh Rewards is our way of saying thanks for being part of the HelloFresh family! HF Rewards is a free, opt-in loyalty program designed to reward you for doing what you already do—cooking great meals and engaging with us.

How it Works

• Earn as You Cook: You’ll earn 10 points for every $1 spent on your boxes (after discounts).
  
• Bonus Points: Complete fun Challenges like rating your favorite recipes or referring friends to boost your balance.
  
• Track Your Progress: Check your points anytime in the Profile Tab of our app or the top navigation bar on our website.
  
  

Snagging the Goods

Visit the Reward Store to trade your points for delicious perks, including:
-Vouchers: $10 off Add-ons or Premium meal surcharges.
-Big Savings: Up to $30 off a future box or free shipping credits.
-The Wallet: Once you unlock a reward, it lives in your Wallet until you’re ready to apply it at checkout.

Managing your points

-Expiration: To keep things fresh, points expire if you cancel your subscription or after 12 months of inactivity. Purchased vouchers typically stay valid for 6 weeks. We always use your oldest points first, so you never have to worry about missing out!

Ready to start earning? Head to your Profile to opt-in and see what's cooking!

Please note: HelloFresh Rewards is being released in stages, so if you can’t sign up just yet, don’t worry. You’ll receive an email as soon as you’re eligible to join the program!"